**/**** - **/****

Anita Brumley

adrj2k@r.postjobfree.com / C: 606-***-**** / Manchester, KY 40962 Summary

Personable and dedicated Customer Service Representative with extensive experience in Medicare/Marketplace medical insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering several years of experience in quickly resolving medical insurance issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Flexible customer service with 4 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Experience

Wendys International Inc. - Cashier

Manchester, Kentucky

Skills

Education and Training

05/2000

Red Bird High School

Beverly, Ky

High School Diploma

Trained new team members in cash register operation, stock procedures and customer service.aa

●

Troubleshot and resolved issues with cash registers, card scanners and printers.

●

Trained new team members in cash register operation, stock procedures and customer service.

●

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

●

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

●

Wiped down counters and conveyor belt to remove debris and maintain cleanliness Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.

●

● Trained new employees in cashiering procedures, offering assistance in

● Credit card payment processing

● Report creation

● Transportation solution development

● Retail sales customer service

● Clerical support

● Active listening

● Sales expertise

● Problem-solving abilities

● Customer relations

● Technologically savvy

● Microsoft Office expertise

● Inbound and outbound calling

● Store maintenance

● Adaptive team player

● Senior leadership support

08/2016 - 01/2018

02/2014 - 02/2016

General Dynamics Corp. - Customer Service

Representative

London, Kentucky

Independent Opportunities - Adult Daily Trainer

London, KY

ADT stands for Adult Daily Trainer, and as an ADT Specialist I would sometimes stay with, and teach every day tasks that you or I would take for advantage to individuals with special needs and certain disabilities. I would take vitals, and check blood sugars, administer meds. If or as they were needed, I would do bathroom breaks, changes for those who needed to be changed, take these Individuals to appointments if they had any that day and needed took, I would also take these Individuals out shopping or on a planned trip just for recreational reasons with other individuals from the company of their liking or choosing, I would also help these Individuals with their bathing and feedings from cooking and cleaning up the mess, to even if they had a feeding tube and needed their meds and meal administered through their feeding tube. A lot of them had feeding tubes and most of them were on special puree diets that had to be prescribed to them and prepared perfectly for them. The ADT Center was where we went in at 8 a.m and went home 4:30 p.m. each ADT Personnel at the end of each shift was required to chart everything that happened before, during, and ending of that day with that individual or Individuals and how many individuals you had that shift depends on their resolving customer issues.

I also came in at 7:00a.m, before we opened and cleaned the fryers, made the salads for that day, I also helped set up for the day with filling up the sandwich stations with their condiments, I set up the grills and the fryers after cleaning them, I also strated the fries and chicken nuggets, I then had to take out all of the trash and dump the old grease traps clean them and have those read, and then I had to have the parking lot clean,swept, and scrubbed before 10:00 a.m when we opened for business, and after all of this I ran a cash register for the rest of my shift which ended at 3:30p.m.

●

Met or exceeded revenue objectives by promoting Marketplace/and Medicare medical insurance to customers during service, account and sales follow-up calls.

●

Met or exceeded revenue objectives by promoting Marketplace and Medicare medical insurance to customers during service, account and sales follow-up calls.

●

Resolved average of 100 or more inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

●

Translated services for 20-person team to serve Spanish -speaking customer needs.

●

Evaluated customer account information to assess current issues and determine potential solutions.

●

08/2006 - 04/2008

02/2004 - 02/2006

disabilities, meds that needed administered to them, or if they needed fed or had a feeding tube, or maybe a puree diet with thick consistency. It all just depended on how hard the patient was to watch by yourself versus how easy it was to watch them with others, alone, or with help from other staff that shift. There also was required training for this job that I had to have. I had to be CPR certified for this job in geriatric and pediatric CPR, I also had to take all kinds of restraint classes and training, Ihad to watch so many hours of Med administration and how to chart these meds with correct terminology in their charts, I had to be trained in special diets and pure diets, I also had to take feeding tube training, I had to learn and train on hoyer lifts and wheelchairs as well. This was a very rewarding and exciting opportunity for me and if the pay would have been better I would have stayed right there no problem.

Manchester Memorial Hospital - Telemetry Technician Manchester, KY

Monitored patients' blood pressure and heart rates before, during and after procedures.

Rite Aid - Shift Supervisor

Manchester, Kentucky

Operated and maintained telemetry equipment with a focus on safety and proper functionality.

●

Ensured patient wellness through proactive responses to abnormal cardiac monitoring results.

●

Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.

●

Produced contrast-enhanced radiographs of heart and cardiovascular systems with help of diagnostic imaging equipment.

●

Collaborated effectively with interdisciplinary teams to deliver quality patient care.

●

Compiled data from administered tests and produced reports for submission to ICU Nurse and Doctors.

●

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

●

● Utilized security, safety and loss prevention strategies during shifts. Motivated team members to complete assigned tasks and perform at exceptional levels.

●

Trained over 15 employees over 2 years in effective work procedures and performance strategies.

●

● Completed opening and closing duties to facilitate business operations. Collaborated with team members to improve performance and implement training updates.

●

● Answered and resolved customer questions and concerns. Inspected incoming supplies to verify conformance with materials specifications and quality standards.

●

Ramcell - Cellular Consultant 05/2000 - 08/2004

London, KY

Assisted store management with meeting standards of service and quality in daily operations.

●

Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with store guidelines to keep products within tight tolerances.

●

Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.

●

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

●

Spearheaded transformation of in store area, increasing production, reducing turnover, eliminating waste and enhancing quality within 6 months.

●

Performed store opening and closing procedures, including setting up registers and checking products.

●

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

●

Created and improved daily work plans for store operation, including planning production schedules and optimizing task flows.

●

Conferred with human resources to identify, onboard and mentor new store team members.

●

Assisted the general manager during assigned periods and trained over 15 new team members.

●

Established solid working relationships with peers, managers and cashiers through effective communication, social and work skills.

●

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

●

Trained newly hired employees on photo equipment and cash register and created training manual for all store duties to use as reference guide.

●

Resolved customer complaints and reported issues to senior management.

●

I was my own boss at my own kiosk inside of my store location at Walmart in Manchester ky. I did prepaid cellular service and cellular service for up to a 5 year contract with the bare minimum of being 1 year contract. I had to collect customer information for cell phone contracts, applications for services for contract and also do customer credit check applications and call them into the main office for credit checks. I also sold pagers on the the same terms and conditions as the I did for the cellphone services and contracts. I had to open up my kiosk and also close my kiosk I usually worked 12 hour shifts. I had to make sure that my kiosk was clean and neat for my customers and assure them that they would get quality and assurance from my company's services. I had to handle a lot of money and make sure that it was handled carefully without any problems and see that it was handed to

●

Additional Information

I am a hard working and reliable employee. I can get along with any and all of my coworkers. I enjoy and take pride in helping my clients and making them happy by the end of the call and being well satisfied With their services they were rendered. I can honestly say that anyone who hires me will not be disatisfied with my work ethic and ability to please my clients at the end of the day.

correct people for collecting to turn into the main office in London Ky. I also had to work on and resolve customer issues with my company's merchandise and equipment. I also had to program the cell phones and pagers, activate, and make sure that they were activated and working properly before they left my kiosk. I also had to multitask all of these tasks in a timely manner for my customers.

Contact this candidate