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Customer Service Center Representative

Location:
Dallas, TX
Salary:
Neg
Posted:
June 13, 2022

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Resume:

Margaret Carr

Managerial

Marshall, TX *****

adrdst@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager

ASAP PERSONNEL SERVICES - Houston, TX

October 2020 to Present

Office assistant

• Processed billing, deposits, orders and collections on a daily basis

• Managed team responsibilities

• Managed office

• Responsible for outgoing communications

Account Manager

S4 Communications

February 2017 to Present

At&t account management new service and existing add on services. Direct TV .Internet and wireless New service

Billing question and issue resolutions.., call center REPRESENTATIVE (customer service) TRAINING

FLOOR SUPPORT/SUPERVISOR

CUSTOMER SERVICE

Windows

Remote dual screen

VMware

Property Manager /On Site Property Manager

Belaire Manor Apartments - Longview, TX

May 2010 to December 2016

ONESITE/ (YARDI-TRAINING SAVVY)

Leasing paperwork - background checks and budgets ..ground inspections .make ready/move in /out inspections supervisory

skills with other staff, payroll times sheets and budget control weekly .. Daily and monthly reports. Control the environment of the community. Security done by me / avidly walked the property Fair housing regulations

Employee Evaluation

• HUD PROP/SEc8 / SECT 236

CSO / COP CERTIFIED

HUDPROPERTIES - Marshall, TX

June 2006 to July 2008

CONT.

Managerial and supervisory skills. Monthly reports maintenance billing accounts payable records management inspections

Property Manager

February 2005 to May 2006

Asst the manager

Belaire Manor Apts - Longview, TX

2006 to 2006

with leasing and everyday activities on site. Did monthly reports and payroll. Did leasing and rental for The residents including move INS and move outs HUD Prop Education

Bachelor's in Criminal justice

Wiley college - Marshall, TX

CERTIFICATION

KILGORE COLLEGE

Associate's degree

Skills

• Account Management (8 years)

• Sales (5 years)

• Cold Calling

• Data Entry (10+ years)

• Powerpoint

• Inventory Management (10+ years)

• CRM

• Quickbooks

• Property Management (10+ years)

• Accounts Payable (10+ years)

• Accounting

• Yardi (Less than 1 year)

• Marketing

• Records Management

• VMWare

• VMWare

• Computer Networking

• Computer Networking

• Microsoft Outlook

• VMWare (10+ years)

• Microsoft Windows Server (10+ years)

• Operating Systems (10+ years)

• Network Administration

• System Administration (10+ years)

• Active Directory

• DNS

• LAN

• Receptionist (10+ years)

• Problem-solving

• Flexibility

• Team Work

• Property leasing

• Reliability

• Time management

• Microsoft Excel

• Fair Housing regulations

• Microsoft Word

• Supervising experience

• Management

• Retail sales

• Hospitality

• Presentation skills

• Product demos

• Mobile device management

• Computer literacy

• Customer service

• Microsoft Office

• Benefits administration

• Asset management

• Section 8

• Cash handling

• Computer skills

• Kronos

• Analysis skills

• Human resources

• ADP

• Google Docs

• Google Suite

• Communication skills

• Windows

• Call center management

Assessments

Management & Leadership Skills: Impact & Influence — Familiar July 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar

Written Communication — Completed

July 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Logic & Critical Thinking — Familiar

April 2019

Using logic to solve problems.

Full results: Familiar

Call Center Customer Service — Proficient

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Customer Service — Completed

March 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CPO/COS certified



Contact this candidate