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Closing Coordinator Manager

Dallas, TX
June 12, 2022

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**** **** **** ** ******, TX **063 * Cell: 214-***-**** *


Experienced Mortgage Professional focused on improving the bank's loan program through knowledgeable and efficient service to customers according to program parameters.



• Quality Review

• Mortgage Banking Regulations

• 2+ years of funding experience

• Credit Risk (legal compliance)

• Mortgage Servicing

• 2+ years of Jr. underwriting experience

• Training

• 4+ years of processing experience

• Processing procedures

• Information verification



Closing Coordinator II September 2019 to April 2022

• Manages and reviews daily work-in progress reports

• Closing, Disbursement, Reject, Title Clearance, Untouched and Post Clearance reports

• Pulling and distributing reports to the proper team members

• Responsible for closing document preparation and signing in accordance with federal, state and client requirements and instructions

• Review of Title Commitment for clearance

• Secure lender approval of loan closing documents

• Address inquiries from clients, borrowers, agents, and internal staff

• Confirm with borrowers the closing dates, location, documentation, and funds due at closing

• Preparing Closing Disclosures, HUD and Closing Documents

• Manage and support lender relationships with the financial build out of RESPA documents and preparation of closing documents

• Communicating with realtors, attorneys, borrower, and various lenders to address closing instructions, prorate taxes, calculate loan interest, and prepare escrow settlement documents.

• Working with Title Commitment Coordinators to review commitment and address exceptions which must be cleared prior to closing and to determine documentation necessary to waive exceptions.

• Doc prep deeds for all states


Reverse Mortgage Specialist/ Portfolio Manager Coordinator Aug 2018- September 2019

• Research and resolve outstanding liens, judgments, and other title issues, all title curative grades in systems of record HERMIT and CHIP.

• Communicate and/or escalate title issues to management.

• Timely completion of all required work functions including task queue, updating, follow-up, etc.

• Detailed review of all documents associated with the curative process.

• Demonstrates excellent ability to work under time sensitive deadlines.

• Must be capable of understanding financial ledgers, as well as using critical thinking when researching and reconciling data.

• Coordinating individual tasks as part of a broader process initiative

• Assist Underwriting in gathering documents from bankers as well as customers.

• Collaborating within the team and across teams

• Documenting data and information and using analytics and reporting to provide transparency to decision makers while maintaining system of record with information related to all loan files according to internal & regulatory policies for the servicing of Reverse Mortgages.

• Tracking and resolving process breakdowns

• Providing centralized oversight of the process and conducting regular process risk assessment


Mortgage Loan Processor May 2012- August 2018

• Responsible for account analysis.

• Recommend foreclosure, repossession, and/or other outside action.

• Develop and maintain knowledge of multiple loan product guidelines for quick accurate answers while providing quality assurance on all loan approvals.

• Analyze borrower credit profile, collateral capacity to repay proposed mortgage obligation. Ensure accuracy of both agency and government guidelines.

• Accurately calculate borrower's income and debt to income ratios.

• Review conditions submitted on loans and sign off on conditions when appropriate.

• Effectively communicate loan decisions to internal departments in a timely manner.

• Prioritized work queue and ensured completion of service level agreements.

• Submitted completed packages in a timely manner.

• Trained and directed new hires during department orientations.

• Efficient with Trid, FHA's, VA, Conventional, and FNMA/FHLMC


Compliance Consultant/Training Coordinator, Credit Risk May 2011-May 2012

• Served as a process expert for development of data extracts to external parties and analyst of portfolio performance

• Provided guidance on planning, design, development, and implementation of automated processes and activities

• Managed course availability, changes, updates, participant attendance, meet and greet sessions, system access, and training evaluation surveys

• Documented testing results in accordance with corporate standards as well as Performed compliance testing and research and analysis on compliance issues

• Prepared reports detailing findings identified through the testing process

• Developed a SharePoint training interface calendar for FHA, VA, and Conventional Underwriting training courses

• Created Web-Ex exams and entry for CRAR database and scored examinations

• Audited underwriter’s resumes and Credit Authority Nominations for accuracy, completeness, and potential misrepresentations

• Created and maintained the Nomination Request Form and Training Guides for the Training Coordinator and Credit Authority Administrator roles

• Maintained a working knowledge of underwriting guidelines and changes

• Distributed Release Letters granting Underwriter’s authority to underwrite loans

• Coordinated training programs for employees, vendors and/or clients

• Trained clients and vendors on company products/systems

• Scheduled conference rooms, sent out communications, and prepared lesson plans


Senior Mortgage Loan Coordinator/Jr Quality Control Underwriter, Credit Risk Oct 2010- May 2011 and March 2004-Oct 2008

• Managed a high-volume pipeline, processed, scheduled, pre-closed, verify compliance with FHLMC, FNMA, GNMA and reviewed conditions on all files of CMI underwritten loans

• Cleared all outstanding stipulations from brokers and provided status updates on files within the pipeline

• Reviewed files to ensure compliance with all state and federal lending regulations

• Compared loan parameters to investor and portfolio product guidelines

• Recognized non-compliance issues and effectively communicated these to the appropriate parties

• Verified exceptions within files and prepared reports of findings

• Conducted a pre-close compliance review of the GFE Settlement Statement, HUD-1, and additional documentation within the credit package for compliance with Regulation X (RESPA), Regulation Z (Truth in Lending), Regulation B (Equal Credit Opportunity), and HMDA (Home Mortgage Disclosure Act)

• Analyzed closing requirements, Title fees, and Flood Insurance

• Manually Underwrite All types of Loans: Full Doc/ Bank statement/ Investor Cash Flow

• Compute income and debt ratio calculations following program guidelines and ability to repay requirements

• Perform mortgage credit analysis with or without assistance of AUS to ensure lending decisions following company guidelines and policies

• Perform detailed analysis and review of appraisal for one to four family residential properties to determine acceptability of security for loan programs

• Evaluated data integrity and credit quality for complex residential mortgage originations

• Identified potential risks, audit of origination and closing, perform pre-funding audit and control deviations from CHE Credit Policy and Investor standards

• Identified and documented variances in conjunction with QC Manager, Chief Underwriters, and Team Managers, providing feedback and training as needed

• Performed targeted reviews as requested in response to new regulatory or investor mandated changes

• Reviewed credit exceptions in loan decisions and ensured compliance with client and investor guidelines

• Assessed final offers to determine qualification status prior to closing

• Reviewed and processed 4506T/4506-EZ

• Managed projects for 1st and 2nd mortgages related to GAP Insurance, HELOCs, and Underwriting

• Reviewed/processed and re-underwriting loans for Correspondent 1st mortgages in LPM

• Performed data integrity reviews against collateral files within the System of Record (LPS)


Closing Coordinator, REO Feb 2009-Oct 2010

• Responsible for maintaining a pipeline of 200 plus loans for closing.

• Pulled and reviewed production reports to ensure timely completion of production objectives within department.

• Trended suspense items and provided feedback to Regional Account Managers.

• Reviewed title reports for overview of progress.

• Reviewed, Researched, and Remediated escalated issues in a timely and effective manner.

• Facilitated weekly staff meetings and attended regular leadership team meetings.



• Strayer University

• Graduation Date: December 2020


• University of Tennessee at Martin

• Graduation Date: May 2000


• Alpha Kappa Alpha Sorority Incorporated

LICENSES: Escrow Officer

COMPUTER PROGRAMS: Microsoft Office: Word, PowerPoint, Excel, Access, Communicator, Outlook, SharePoint, Fidelity/LPS, Passport, Word Perfect, Filenet, Virtual Vault, MortgageServ, CitiLink, PeopleSoft, Info Maker, SAR Mainframe, Qfiniti, Compliance Ease, FHA Connection, Encompass, Lotus Notes, Lotus Sametime Connect, WorkFlow, LQS, CMS, PACER, Tempo,, Citrix

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