Sign in

Customer Service Baltimore City

Washington, DC
June 10, 2022

Contact this candidate


Danelle Alleyne

**** **. ******* *** *********, MD 21212 443-***-****


Experienced, hardworking, career changer who is a highly motivated self-starter who is fully committed to proving herself in a new career seeking a customer service position that will utilize a strong background in efficiently managing multiple priorities and successfully meeting client needs.


Customer Service

Problem Solving

Time Management

Case Management



Quick Learner


Decision Making



Written and Verbal Communication

Ability to Work Under Pressure

Build Cooperative Relationships


Computer and Internet Skills




Critical Thinking

Organizational Skills




Employment Experience

Maryland Military Department 1/26– Current

Fiscal accounts clerk ii

Assists with the payroll and timekeeping for the Maryland Military Department, including over 200 Regular employees, 100 contractual employees and 5000 Maryland National Guard Soldiers. Processing payroll and leave records for the programs under the Maryland Military Department. Also, prepares reports for Program managers for reporting and managing budgeted funds for payroll expenditures.

Baltimore City Police Department 10/19 – 1/22

Office Support Specialist III

Update and submit payroll markings for sworn and civilian employees. Calculating and updating employees leave records. Filing and composing employee personnel folders. Updating overtime payments and accounts for employees.

United Property Management

Office Manager 05/09 – 12/21

Primary liaison to customers and ensured a consistently positive customer experience.

I am responsible for collecting rent, deposit monies into bank accounts, processing leasing agreements purchasing office supplies, preparing documents for evictions, maintaining records, filing, and answering phone calls and direct calls to appropriate parties or take messages.

Baltimore City Housing and Community Development 08/19 – 10/19

Office Support Specialist III

Generates complex reports using multiple computer software applications which to extract data. Provides information, guidance and assistance to the public including Property owners. Entering final cost of demolition and construction projects done in Baltimore City. Inputting data for tracking of demolition and construction status for emergency and planned operations.

Adventure Dental and vision


Greeting and calling patients regarding appointment confirmations, reminders, and cancellations. In addition to collecting patient information, medical information, processing patient payments during check-in and checkout, I accompany patients and parents to exams rooms to pre-test the patient and then assisting and scribing for the Optometrist.

Division of Pretrial Detention and Services (DPDS)

Pretrial Release Investigator Trainee 02/18 – 9/18

Provide the Courts and Corrections with data pertinent to determining the bail status/conditions of release and correctional classification by interviewing persons arrested in Baltimore City to obtain background information accessing the appropriate information systems to obtain criminal histories.

Division of Parole and Probation (DPP)

Drinking Driver Monitor II 05/13 – 10/17

Provided supervision to a caseload of approximately 350 offenders that have been charged with DUI/DWI and referred by the Motor Vehicle Administration to the Division of Parole and Probation for driving while intoxicated or under the influence of alcohol or illegal substances.

Maryland Parole Commission (MPC)

Offices Services Clerk I 08/12 - 05/13

Performed various clerical duties, which supported agency operations and required the review, verification, and interpretation of information to make determinations and resolve problems.

Employment Experience (continued)

Charles H. Hickey School

Food Service Worker I 04/11 – 08/12

Responsible for the assembling and serving of meals in accordance with prescribed procedures and applicable health and sanitation regulations and standards in a dietary department of a Juvenile Services State facility.

McDonalds Corp.

Crew Member/Shift Manager 01/08 – 04/11

Provided leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.


Baltimore City Community College, Baltimore, MD

Baltimore City College High School #480, Baltimore, MD

Software Skills:

Microsoft Suite (Excel, Word, Access, PowerPoint)

Criminal Justice Information System (CJIS)

Offender Case Management System (OCMS)


ADP E-time


United States Army Reserves – Honorable discharge 10/00 – 10/08

Contact this candidate