Jerry Colleps

Customerservice rep

adr94i@r.postjobfree.com

817-***-****

Experienced in Customer Service operations, Cash Office operations, Accounting and Bookkeeping. Authorized to work in the US for any employer

Work Experience

Cash Auditor

Hudson Group Companies - DFW Airport - Fort Worth, TX October 2014 to September 2017

Counted cash, coin, checks in the drawer to determine cash over/short position, correct deposit amount and balance till. Entered data into Excel spreadsheet. Cash Office Associate

Tom Thumb Food & Pharmacy - Arlington, TX

September 2005 to September 2014

Performed work in Cash Office operations, and Customer Service. Opening and closing, assisting customers, performing daily paperwork analysis. Performed register audits to determine cash over/ short position.

Loan Officer

U.S. Small Business Administration - Fort Worth, TX August 2004 to February 2005

Reviewed file information to make loan eligibility determinations. Applied SBA financial procedures to analyze resources/credit history. Made recommendations based on applied analysis, prepared Loan Officer's Report.

Shipping/Receiving Clerk

Gourmet Wood Products, Inc. - Fort Worth, TX

October 2003 to August 2004

Coordinated traffic of incoming materials/outgoing finished products. Inside sales and customer service for all local customers/end users. Invoicing and purchase orders for all products sold. Tax Office Supervisor

Barber & Associates - San Antonio, TX

January 2003 to April 2003

Prepared required federal/state income tax documents for clients. Entered tax return data into TaxSlayer Tax Accounting system. Transmitted completed returns to IRS. Collections Representative

JPMorgan Chase - San Antonio, TX

January 2001 to December 2002

Contacted customers of the bank concerning delinquent account status, attempted to obtain payments by phone. Also recommended bank programs to bring accounts back to current status. Received numerous bonus/incentive awards for outstanding performance. Document Control Representative

American Funds Service Company - San Antonio, TX

January 1998 to October 2000

Audited source documentation for redemptions on Shareholder mutual fund and retirement accounts for accuracy and compliance with regulatory requirements and company policies. Accounting Clerk

San Antonio State School (TDMHMR) - San Antonio, TX November 1988 to January 1998

Worked in Accounting department of a large State of Texas facility, processing purchase vouchers in payment of vendors for the School, as well as analysis of Petty Cash expenditures for reimbursement to the Cashier from Central Office. Communication with agency vendors and Comptroller of Public Accounts concerning payment status. Entry of Accounting data into State of Texas Uniform Statewide Accounting System (USAS).

Customer Consultant

Sears Telecatalog Center - San Antonio, TX

January 1988 to October 1988

Assisted Catalog customers with telephone sales and related issues. Received three "Superior" performance ratings for customer service delivery. Warehouse Supervisor

GranTree Furniture Rental Corporation - San Antonio, TX October 1981 to July 1985

Assisted Warehouse Manager, General Manager, and sales staff with efficient operation of warehouse serving three retail locations. Shipping/receiving reports. Sales reports, inventory control, customer service. Trained/supervised five individuals in warehouse and inventory control procedures. Education

Master's in Business administration and management Our Lady of the Lake University - San Antonio, TX

August 1992 to July 1994

Other in Post graduate work in Accounting and Economics University of Texas at San Antonio - San Antonio, TX June 1978 to December 1991

Other in Accounting Technology

San Antonio College - San Antonio, TX

January 1977 to August 1986

Graduate coursework in Agricultural Economics and Statistics Texas A & M University-College Station - College Station, TX August 1980 to July 1981

Bachelor's in Business administration and management University of Texas at Austin - Austin, TX

August 1977 to December 1979

High school or equivalent in College preparatory

Waxahachie High School - Waxahachie, TX

August 1972 to May 1976

Skills

• Customer Service (10+ years)

• Typing (10+ years)

• Auditing (10+ years)

• Tax Preparation (3 years)

• Cash Handling (10+ years)

• Accounting and bookkeeping (10+ years)

• Typing and data entry (10+ years)

• Excellent Communication Skills (10+ years)

• Call Center (2 years)

• Administrative Experience

• Data Entry

• Phone Etiquette

Assessments

Accounting Skills: Bookkeeping — Highly Proficient January 2020

Calculating and determining the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/csyuy1ozxzgrcapi Accounting: Basic Principles — Highly Proficient

January 2020

Preparing financial records according to federal policies. Full results: https://share.indeedassessments.com/share_assignment/te1wlr6le2vmdbre Data Analysis — Completed

January 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https://share.indeedassessments.com/share_assignment/xt3wnuwwjxzzee7v Supervisory Skills: Interpersonal Skills — Proficient January 2020

Fostering a collaborative environment and conducting difficult conversations. Full results: https://share.indeedassessments.com/share_assignment/hnl4znysvymxaqbj Numerical Reasoning Skills — Highly Proficient

January 2020

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Full results: https://share.indeedassessments.com/share_assignment/l6toax5a1-fi8wst Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/574381832a3a92e1586f59d292f97b6aeed53dc074545cb7 Verbal Communication — Highly Proficient

March 2020

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/ share_to_profile/35d177b0f4aef69728931f3109ccc4bc

Logic & Critical Thinking — Proficient

March 2020

Using logic to solve problems.

Full results: https://share.indeedassessments.com/share_to_profile/ c24e621ecf869d94997f349f7e826746eed53dc074545cb7

Filing & Organization — Highly Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/1b80db1b014bcf22c465d2559435aea4eed53dc074545cb7 Human Resources Skills: Recruiting — Highly Proficient March 2020

Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/share_to_profile/ edd26a9ab545ac572abee2cd6480dfdceed53dc074545cb7

Customer Service — Proficient

March 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/1f2fb877ac4dd65b4fa0cca42f151e96

Human Resources Skills: Compensation & Benefits — Proficient March 2020

Knowledge of compensation and benefits programs.

Full results: https://share.indeedassessments.com/ share_to_profile/658e8bea056b68ee54fdba9ed75ceb00eed53dc074545cb7 Verbal Communication — Highly Proficient

March 2020

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/ share_to_profile/1daf0eaba17d0f18a05ed32dcdd5bb67eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am looking for a good position, probably part-time, possibly full time, in which I can utilize my business skills. I am partially physically disabled. But I can still contribute effectively to an organization's goals and mission.

Contact this candidate