Loss Prevention Manager
Resume:
DARRYL TERRY - LOCKLARY
New York, NY *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Chief Executive Administrator / Owner
Statcom - Citywid Mobility Area Rapid Transit Authority Mission Critical P.B.C. - Atlanta, GA March 2014 to December 2019
Restructured organization and merged with Statcom - Citywide Marta Mission Critical Provided Emergency, Non - Emergency, Paratransit and Ride share service to disabled individual and seniors
• Created financial structuring and path for performance and growth for agency
• Managed and reviewed KPIs and Crystal reports, vendor reports
• Worked with various transpiration national and regional NEMT brokers / coordinators both in public and private sector
• Managed the implementation of RFP on government bid contracts
• Implemented Software programs such as Zoll Data, Trip Spark, Epic, LMS, Routing Box, Med Batch, Schedule viewer etc,.
• Managed dispatcher center for both Emergency and Non Emergency Transportation, ride share, both Public and Private Contracts
• Managed employee benefits and development
• Managed Company's Fleet PO
• Developed relationships with government officials and community leaders
• Implemented Protocols & Policy for company according to state and federal regulations
• Managed transportation both emergent medical and non emergency medical transportation of Disabled, Mentally ill, sick, injured individual to and from hospital, homes, adult day facilities, doctor appointments
• Managed First Call Mortuary deceased removal transports
• Managed AED Devices Sales / Support Placement Remote Monitoring and Maintenance / Field Inspections management throughout the the United States & Canada to our Clients
• Manage CPR, AED, First Aid,OSHA Blood Borne Pathogen, Epipen training, Naloxone training, training
• Successful merger of 12 companies.
• Successfully implemented our 911 & EMS non emergency medical business model for the Dubai government to begin operations.
• Operate & managed 32 national offices
• Established & Operated 7 Regional Emergency & Non -Emergency Transportation Communication Offices.
• Established & managed 3 Regional National Training Centers.
• Managed Emergency and Non -Emergency claims billing center
• Successfully obtained the URAC Accreditation Certification Corporate Regional Loss Prevention Fraud & Safety Investigation & Compliance Manager WORK EXPERIENCE
Sears Holding Corporation, Inc - Atlanta, GA
June 2012 to September 2018
Atlanta GA 06/2012 - 09/2018
Sears / K-Mart Stores Division
Corporate Regional Loss Prevention Fraud & Safety Investigation & Compliance Manager
• Supervised Multiple Loss Prevention, & Fraud Investigation Department for the Southeast Region
• Supervised Multiple Multi - Million dollar Integrated retail division loss prevention operation, Commerce operation, & Distribution Center operations throughout south d Investigations southeast.
• Supervised ORC case investigation and Task Force in Pharmacy Fraud & internal / External Thief Investigations
• Supervised Workman Compensation and General Liability Investigation & Fraud cases
• Managed undercover investigations for Merchandise Manager Control Claims Department
• HR and Onboarding for Loss Prevention Department
• Manage and reviewed Key Performance Indicator reports and Crystal reports, ORC task operation.
• Finger prints processing of individuals
• Applying for arrest warrants under GA Law in External & Internal thief cases threw the Georgia courts and district/state attorney office
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• Mentored Loss Prevention Interns, Investigators and security personal with unarmed and armed.
• Managed the LPA and Assets protection Development program and Joint ORC Their Task Force office for southeast.
• Reviewed Profile and Loss reports for pharmacy investigation
• Supervised multiple Communication & Command & Control Center through Southeast Region
• Managed over 1800 National Pharmacy High risk Compliance client location account with Pharmacies thought the Southeast
• Managed Southeast Western Union, Moneygram, Georgia Lottery and ATM Machine Compliance for all Sears & Kmart stores, pharmacy and affiliates stores and online retail business operations and pharmacy throughout southeast.
• Supervised Interview of suspects, and witness during thief & fraud investigation.
• Managed and Supervised the largest ORC task sweep with various Law enforcement agency's on local state, and federal and international level Called
• Supervised and managed multiple safety focus store reviews, compliance, and investigation.
• Supervised the liquidation and closing of multiple store throughout the southeast
• Supervised CCTV, EAS machines surveillance camera wiring of systems and layouts, alarm and fire suppers ion sprinkler system setups in multiple retail, distribution, office, vehicles throughout company for the southeast region.
• Supervised a investigation staff of more then 600 armed and unarmed Loss Prevention and safety plain closes and undercover investigators.
• Supervised and managed multiple surveillance Operations and communication command center. Throughout the southeast region
• Supervised and managed department multi - million dollar loss prevention & safety operation budget and payroll including individual non staff and staffed loss prevention stores.
• Supervised 3rd party contract security guards unarmed and armed contractors
• Secure warrants for arrest and criminal prosecution with the court and District / State Attorney office Key Accomplishments
• Managed and supervised teams and region in successful closure of over 112, 250 Felony Fraud & Retail / Pharmacy Thief investigation cases. With assistance from various local, county, state, federal, and international law enforcement agencies, ORC Retail Thief Apprehension & Investigation task force apprehension team in various operations called Operation Clean Sweep & Operations Recovery, Operations Red Handed Operation Shadow. and Operation Plain Sight
• Case closure rate 99% convicted rate for both Internal & External felony investigation case
• Reduced internal workman's comp & general liability fraud claims by 60% in the first year. Thought Southeast region.
• Maintained a continuous reduction of workman comp claim year 2013, 2014, 2015, 2016, 202/17, and 2018 for 6 years, a reduction of 99%.
• General Liability claims by 97%
• Awarded multiple awards
• Company CEO award for 4 years in a row The Director award 2014 2014, 2015, 2016, 2017, and 2018 Security Officer
Security USA Inc. - New York, NY
July 2008 to June 2012
Security Officer
• Created and managed security plan for threat level security and investigation and investigation of incidents at client sites.
• Responsible for providing security threat assessment for high profile clients and assessment briefings.
• Managed control access of the client and client's sites.
• Responsible for securing special event sites for client and client venues, home, offices, and clients travel planning routes.
• Managed staff appointments on a daily basis and conducted vendor meetings
• Investigations Security Call monitoring and patrolling clients sites
• School safety and SOP Quality Assurance Monitoring Mentor
• Providing training for all security Officers
• Loss Prevention Management and investigations
• Providing unarmed executive protection at high profile client sites, venues and special events Chief of Communication & Administration
Bedford Stuyvestant Volunteer Ambulance Corp - Brooklyn, NY May 1999 to June 2012
Responsible for managing 2,000 employees, planning, and day to day EMS operations of emergency 911 dispatch and non
- emergency communication centers, medical supply center, special events, and MCI responses.
● Responsible for coordinating multiple emergency service agencies to emergency calls in various sections of New York City.
● Responsible for planning location staging area and medical supply command center
● Managed press releases and media relations.
● Managed complex scheduling of emergency personnel and emergency vehicles with multiple agencies both city, state, federal, and private agencies through the Tri state area.
● Liaison between city agencies and private companies contracting resources & services with Bedford Stuyvesant EMS, City of New York Fire Department, City of New York Police Department and City of New York emergency management offices and various Hospitals
● Managed EMS training drills and response to MCI disasters in multiple agencies.
● Managed purchases of emergency medical supplies, and equipment.
● Responsible for recruiting, hiring, reviewing staff performance and development, investigating employee incidents, and termination of employees.
● Handled grant writing and presentations including press conferences for agencies.
● Managed communication command control center
Key Accomplishments
● Medal of Valor for Emergency Service
● Paramedic of the Year Award 2003 - 2007
● 9/11 Award
● Lieutenant of EMS Bureau - 09/2001
● Captain of EMS Bureau - 04/2002
● Deputy Commander of EMS Bureau - 05/2003
● Deputy Chief of EMS Bureau - 02/2004
● Bureau of Chief of EMS Bureau - 01/2006
● Assistant Chief of EMS Bureau - 04/2006
● 4 Star Assistant Chief of EMS Bureau - 05/2008
Master's in Public Health Administrantion
Southern New Hampshire University - Manchester, NH June 2003 to June 2005
Bachelor in Healthcare Administration and Management Ashworth College - Norcross, GA
June 2000 to June 2003
High school or equivalent in General Studies
New Free Academy - Newburgh, NY
September 1998 to June 2000
Microsoft office Suite (10+ years)
Inventory management (10+ years)
Forklift Operator (10+ years)
Stand up Reach Forklift& Order Picker lift (10+ years) Logistics Management (10+ years)
Management Experience
Supply Chain Experience
Microsoft Office
Teaching Experience
Customer Service
Microsoft Powerpoint
Leadership Experience
Budgeting
Cleaning Experience
Computer Literacy
Supervising Experience
Time Management
Excel
Process Improvement
Visio
Microsoft Word
Shipping & Receiving
E-Commerce
Reach Truck
Strategic Planning
EDUCATION
SKILLS
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New York States Security Guard License
June 2000 to Present
Current valid NYS UID # 100********
Expires 02/19/2022
Nationally Certified BLS Healthcare Provider CPR / AED & First Aid Instructor & Corporate Select Instructor # 3191808
October 2019 to Present
Initially certified 10 / 2000 re-certified every 2 years. current recertification was October 31, 2019 - October 31, 2021 Nationally Certified BLS Healthcare Provider & CORE CPR/ AED / First Aid / OSHA BBP/Oxygen Administration Instructor / Corporate Select Instructor #3191808 initial Certification 10/31/2000 re certified every 2 years. Current certification 10/31/2019 - 10/31/2021 Certified EMS Safety Service /ASHI Instructor /Coroporate Select Instructor through Health & Safety Institute ( HSI )
Certified AHA BLS Healthcare Provider
September 2019 to September 2021
initial certified as a AHA BLS Healthcare Provider in 1996 re-certified every 2 years Current re-certification was on September 2019 - September 2021
Nationally Certified AHA BLS Heath Care Provider Certification current Certification 09/25/2019 - 09/25/2021 Can be provider upon request
WZ - WICKLANDER-ZULAWSKI Interrogation & Interviewer September 2013 to Present
Georgi Weapon Firearm Carry License
December 2013 to December 2018
Georgia Weapon Firearm Carry License issued by State of Georgia Fulton County Probate Court #F0601306659 Issued 12/10/2013 - Expires 12/09/2018 Georgia Weapon Firearm Carry License issued by State of Georgia Fulton County Probate Court #F0601306659 Issued 12/10/2013 - Expires 12/09/2018 CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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