Front Office Service
Resume:
RAHUL PADVI
Nationality: Indian
Email Address: adqxu1@r.postjobfree.com
WhatsApp Messenger: 082********
Skype: https://join.skype.com/invite/u6Mu3LtRoUfO
LinkedIn: www.linkedin.com/in/rpadvi18/
PROFESSIONAL SUMMARY
Effective and communicative hotel and hospitality Senior Operation Supervisor with 6+ year of professional in a dynamic environment. Eager to help & hotel & Hospitality industry ensure seamless daily operation and offer experience exceeding guest expectations focused on serving high expectation and raising service standard. Seeking to advance of professional careers in the hotel & hospitality industry. where I can my skill as a team leader and staff trainer to increase guest satisfaction, service excellence, and revenue generating.
WORK EXPERIENCE
Senior Operation Executive
Valorah Resort and Hospitality [ 10/10/2021 – Till Present] City: Ahmedabad Country: India
Provide overall leadership, guidance and direction to the hotels operating team to provide the highest quality in standards and services to all guests with department and sub-department.
Monitor onboarding processes and ensure that all cashiering procedures comply with accounting policies and standards.
Compliance: Monitor, track and report compliance of Company policies, provide information on opportunities for cost savings to internal clients, implement regional processes,
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
Routines and metrics to improve traveler compliance and utilization of the Company’s Global Travel Program, maintaining in a team operational service levels while providing high quality end user support for these services
Critically, the successful candidate will ensure that Supplier contracts are being delivered in line with the agreed contract, to the level of performance and quality, or that non-compliance or risk of non-compliance is escalated at the earliest moment to key teams.
Restaurant Supervisor
Barbeque Nation Ltd [ 16/11/2018 – 07/10/2021] City: Pune Country: India
Handles employee questions & concerns, monitors employees to ensure performance expectations are met.
Clearly and promptly communicated pertinent information to staff, such as large reservations at last minute.
Overseeing the front of house personnel to maintain adequate staffing and minimize overtime.
Meeting, greeting and encouraging feedback from customers and used feedback to implement positive changes within the restaurant.
Delivering quality service by providing a warm and welcoming environment.
Moving and arranging tables, chairs and place settings and organized seating for groups with special needs.
Continually monitoring dining rooms for seating availability, service, safety and well-being of guests.
Effectively listening to, understood and clarifying guest concerns and issues.
Maintaining complete knowledge of restaurant menu, including daily specials, monitoring guest for intoxication and immediately reported concerns to management.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail.
Analyzes information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations, supervises daily shift operations in absence of Restaurant Manager.
Restaurant Supervisor
Barbeque Villa [ 06/06/2018 – 15/11/2018] City: Pune Country: India
Providing training on best of company policy and product types of Beverages, types of food and food handling procedure, Hygiene practices, Grooming standards, etc.
Control inventories of food, equipment, small ware, and liquor, and report shortage to designed personal.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Assign duties, responsibilities, and work station to employees in accordance with work requirements.
Analyze operational problems, such as and wastage. And establish procedures in alleviate these problem, front Office, online food deliver application. Food and Beverages Associate
Sayaji Hotel Ltd [ 15/05/2016 – 18/01/2018] City: Kolhapur Country: India
Participates in the day-to-day operations of the restaurant submit in all aspects of service to guests working in all shift as per duty rotations and available according to management needed with any concern on best of knowledge and skill.
Ensures that associate development and discipline are maintained and monitored using necessary reports at the operation time.
Schedule duty roster on weekly, so that the restaurant has sufficient manpower at all times.
Conducts and attends meeting to maintain favorable working conditions Table waiter
Grand Exotica Business Hotel [ 18/11/2013 – 11/10/2014] City: Pune Country: India
Greet customers, make suggestions, answer all questions the menu and take order and send them to
kitchen staff through the POS system.
Ensure quality service in the dining area and serve meals and even organize your work and work area professionally for the next operation.
Key responsibility is to maintain guest relations by interacting with guests, taking care of them while they wait to be seated,
Escorting them to table, order taking, service and farewell of the guest, receive training beverage, menu planning, banquets setups.
LANGUAGE SKILLS
Mother tongue(s): Marathi, Hindi
English: - LISTENING C2 READING C2 WRITING C1SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
DIGITAL SKILLS
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google / Internet, E-mail and social media /Computer skills applied to restaurant services / Yandex Mail / Hotel Reservation System- Opera
ORGANISATIONAL SOFT SKILLS
#Microsoft office #POS Application #ALTUS (Reservation Software) #Opera Reservation
#IDS FORTUNE NEXT6.5 #CRM- (Central Reservation Management) MANAGEMENT AND LEADERSHIP SKILLS
Expert In Area
*Food and beverages Management *Effective Communication, Hardworking *Teamwork
*Front office Management *Managing the Team of 10 People *Organization abilities
*Housekeeping management *Office management, Record keeping *Administrative
*Delegation, Planning, Prioritizing *Assessment and evaluation #Attention to detail *Identifying problems
*Multitasking Capabilities *Attention to detail, Documenting, Stock inventory *Strategic thinking
*Decision-making *Creative Thinking #Research *Conceptual EDUCATION AND TRAINING
Bachelor Of Hotel Management and Catering Technology (BHM) Pune, University [07/07/2010 – 07/07/2013]
Address: Sinhgad Institute of Hotel Management, Lonavala Pune, 410301 (India) http://cms.sinhgad.edu/sinhgad_engineering_institutes/sit_lonavala/about_instituteaspx. Field(s) of study: Hotel Management
# Food And Beverage Service # Food Production# Front Office #Housekeeping
#Hotel Accounts# Computer Application # Food & Beverage Management
# Food science #Marketing
Diploma In Aviation & Hospitality Management, Pune. CMTES Informatic Limited, Pune [01/10/2009 – 20/01/2010] Address: Akurdi Pimpri, Chinchwad Pune, 411035 Pune (India) Field(s) of study: Aviation and Hospitality Studies
#Introduction To Aviation Industry & Hospitality #Professional Communication Skills #Travel and Tourism Management #First Aid & Dangerous Goods Rules # Air ticketing #Food and Beverages Service
#Front Office
HOBBIES AND INTERESTS
Playing Cricket & Travelling with Own Bike
I love to travel long destination with group or without group, its give me a piece of mind while I travelling long destiny with my own bike or either any traveling resources to reach my destination. DRIVING LICENCE
Driving License: A2 06/12/2012 – 05/12/2032
Address: House No-143, Haribaug Society 2, Sarvodaya Nagar, Ghatlodiya, 380061 AHMEDABAD (India)
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