Customer Service Solutions Consultant

KATHY TUBBS

**********@*****.*** H: 925-***-**** 121 El Capitan Ln, Antioch, CA 94509

Summary

Results-oriented, Personable and friendly Customer Solutions Consultant with over 20 years of experience at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer-oriented team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance, time management and up-selling. Dependable and courteous self-starter seeking to leverage background into a role with a progressive organization.

Skills

Client-focused

Quick learner

Time management skills

Microsoft Office

Telecommunication skills

Cheerful and energetic

Dependable and reliable

Effective team player

Superior organization skills

Active listening skills

Excellent multi-tasker

Superior communication skills

Experience

Disclosure Source-Fidelity National Financial Company Concord, CA

Customer Service Specialist

12/2009 – 05/2020

Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.

Assisted in fulfillment of customer orders placed via email, online and by telephone.

Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.

Assisted customers with questions and concerns.

Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.

Primerica San Leandro, CA

District Leader

01/1999 - Current

Streamlined operational efficiencies by coordinating staff development and succession planning.

Implemented effective customer service procedures to encourage positive feedback.

Ensured compliance by auditing quality systems to promote optimal efficiency.

Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and their families.

Analyzed customer needs and then provided the best options, upselling products and services.

Engaged customers and provided a high level of service by carefully explaining details about their documents.

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