Medical Billing Customer Service
Resume:
Heather L Killian
Monroe, MI Monroe 48162
*************@*****.***
OBJECTIVE
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer- focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Superior customer service and telephone etiquette with excellent verbal and written communication skills.
WORK EXPERIENCE
Hobby Lobby, Monroe, Michigan Monroe
Frame Shop Manager
05/2010 - 03/2022
Instructed staff on how to handle difficult and complicated customers. File and maintain records.
Scheduled appointments and maintained an updated appointment calendar. Operate telephones switchboard to answer or forward calls, provide information, take messages, or schedule an appointment.
Provide information to supervisors, coworkers, and subordinates by telephone, in written form, or in person. Assisted customer one on one basis to ensure excellent results. Wal-Mart, Monroe, Michigan United States
Customer Service Manager
07/2005 - 05/2010
Instruct staff on how to handle difficult and complicated customers. Direct and supervise employees engaged in sales, inventory- taking, performing services for customers. Respond to customer problems or complaints.
Maintain financial or account records.
Developing constructive and cooperative working relationships with others, and maintaining them over time. Salvation Army Harbor Light, Monroe, Michigan United States Rehabilitation Monitor
02/2003 - 07/2005
Monitor and record clients progress to ensure that goals and objectives are made. Information to supervisors, coworkers, and subordinate by telephone, and written form, email, or in person. Monitor clients to help evaluate treatment program and progress. EDUCATION
Athena Career Academy Taylor, Michigan United States Medical Billing and Coding in Certificate
2008 - 2009
Medical Terminology.
Medical Billing.
Medical Coding.
SKILLS
* 20 plus years working in Customer Service.
* Excellent organizational skills.
*Proficient in handling multi-line phone systems.
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