Customer Service Warehouse Operations

JALEN ACKLEY

Puyallup, WA

Email: *********@*****.*** Phone: 425-***-****

Professional Summary

Dedicated and customer-focused professional with over 4 years of experience in customer service, warehouse operations, and cashier roles. Skilled in materials handling, organizational tasks, and order fulfillment. Known for working efficiently in fast-paced environments while maintaining accuracy and delivering exceptional service.

Skills

- Customer Service (4+ years)

- Cashiering (3+ years)

- Warehouse & Fulfillment Operations

- RF Scanner Order Picking & Packing

- Shipping & Receiving Pallet Jack (2+ years)

- Organizational & Cleaning Skills

- Microsoft Office

- Materials Handling

Work Experience

Warehouse Fulfillment Associate

Amazon - Puyallup, WA

October 2022 - March 2025

- Picked and staged packages for drivers.

- Sorted packages efficiently to streamline delivery operations. Package Handler

UPS - Puyallup, WA

November 2021 - October 2022

- Handled and packaged Amazon return shipments.

- Ensured timely processing and accurate sorting.

Customer Service / Floor Staff

Krispy Kreme - Tacoma, WA

August 2020 - April 2021

- Delivered excellent front-counter customer service.

- Trained across multiple roles to improve operational flexibility. Cashier / Customer Service

Regal Cinema Entertainment - Bellevue, WA

March 2019 - December 2020

- Managed register transactions and concession sales.

- Cleaned and maintained theater spaces between showings. Cashier

Target - Lakewood, WA

January 2018 - February 2019

- Assisted customers with purchases and returns.

- Maintained a clean, organized checkout area.

Bakery Associate

Hy-Vee, Inc. - New Hope, MN

February 2017 - February 2018

- Packaged baked goods and assisted customers at the register.

- Maintained inventory and stocked bakery shelves. Cashier / Customer Service

Dollar Tree - Minnesota

February 2017 - February 2018

- Operated the register and helped customers with purchases. Education

High School Diploma

Interlake Senior High School - Bellevue, WA

Certifications & Training

- Food Handler Certificate, Washington State, 2025

- MAST Permit (Mandatory Alcohol Server Training), Washington State, 2025

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