Customer Service Associate

Anna Hoover

Barberton, OH, USA +1-234-***-**** *********@*****.***

ABOUT ME

Customer Service Professional with experience in delivering exceptional support and building lasting customer relation- ships. Previously worked as a Customer Service Associate at The Salvation Army, adept at handling customer inquiries and resolving issues promptly. Skilled in using various communication channels and thriving in fast-paced environments, eager to leverage expertise to enhance customer satisfaction and contribute to organizational success. EXPERIENCE

Plus One Grooming GROOMER Oct 2021 - Jan 2023

• Bathed and dried dogs daily, ensuring they were clean and comfortable for their owners

• Clipped nails, cleaned ears, and performed other grooming tasks to maintain dogs' health and appearance

• Handled laundry and cleaning duties to maintain a tidy and organized grooming environment

• Used grooming tools and bathing equipment effectively to enhance grooming efficiency and dog comfort

• Cleaned and maintained bathing facilities to ensure a hygienic environment for dogs and staff

• Applied post-bath care techniques, including drying and brushing, to ensure dogs were comfortable and well-groomed

• Managed time efficiently to accommodate multiple clients daily, ensuring all dogs received timely and attentive care Veterinary Wellness Center of Green KENNEL ASSISTANT Jul 2021 - Sep 2021

• Maintained cleanliness, ensuring a healthy and hygienic environment for all animals.

• Provided daily care and feeding for a variety of dog and cat breeds in a kennel setting.

• Administered medications and treatments as directed by veterinarians, ensuring accurate dosage and adherence to care protocols to optimize patient recovery.

• Ensured proper exercise routines for dogs, engaging them in playtime activities.

• Assisted with grooming tasks, including bathing and brushing dogs, ensuring pets were clean and comfortable for their owners

The Salvation Army CUSTOMER SERVICE ASSOCIATE May 2021 - Jul 2021

• Sorted through donations and prepared items for display, ensuring an organized and appealing presentation for customers

• Assisted in front store operations by managing customer inquiries and transactions, contributing to a smooth and efficient shopping experience

Thanos Family Restaurant CASHIER, HOSTESS Sep 2017 - Feb 2018

• Managed cash transactions efficiently and accurately, ensuring a smooth checkout process and minimizing errors

• Greeted and seated incoming guests promptly, enhancing customer satisfaction and reducing wait times

• Processed credit and debit card payments seamlessly, contributing to efficient service and customer satisfaction

• Assisted in maintaining the cleanliness and organization of the front of house, ensuring a welcoming environment for guests Lowes CASHIER 2015 - 2017

• Handled cash, credit, and debit card payments, ensuring accurate and efficient transactions to enhance customer satisfaction

• Ensured area cleanliness and completed store closing duties, contributing to a welcoming shopping environment

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Assisted in inventory checks and stock organization to support overall store operations. EDUCATION

Stautzenberger College ASSOCIATES IN VETERINARY TECHNOLOGY (GPA: 3.2) Brecksville, OH 2016 - 2017 Coventry High School HIGH SCHOOL DIPLOMA (GPA: 3.5) Akron, OH 2002 - 2006 SKILLS

• Strong verbal and written communication, Time management and prioritization, Problem-solving and critical thinking, Adaptability to diverse customer needs, Active listening skills, Ability to work in high-pressure environments, Customer Support, Empathy and Patience, Team collaboration, Independent LANGUAGES

• English (Fluent)

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