Operations Manager Customer Service
Resume:
San Jose, CA. *****
adqkor@r.postjobfree.com
Carlos A. Rodriguez
SKILLS:
Microsoft Office, Excel, UPS & FedEx
Inventory Control
Regulation to a variety of in-house tools
Inventory management like printer and scanners
Managing
SAP, WMS, AS400, Lawson ERP software systems
Materials experience handling hazardous Chemicals.
Reconciling Inventory, cycle counts
Familiar with CAL OSHA laws and regulations
Shipping and Receiving Experience
Organization
Bilingual-English/Spanish
Team Building
Internal Truck Deliveries
Customer Services
Communication
Supervision
Budgets
Business Operations
First Aid/CPR
Operational Improvements
Problem resolution
Team management
PROFESSIONAL SUMMARY
Reliable (Warehouse Operations) professional offering 27 + years of experience managing shipping and receiving and inventory operations. Well-versed in inventory audits and product staging. Dedicated to accurate record keeping, work site safety and timely issue resolutions. Efficiently oversee warehouse operations to meet management, team building and performance optimization. Solid history of success in developing and maintaining best practices for effective high-volume fulfillment and supply chain management. Multi-talented Operations Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Floor and Decor, San Leandro, CA.
Graveyard Inbound Receiving Associate/ Part Time 08-2020-Present
Responsible for the Safety of the warehouse and 5 Staff warehouse associates. Responsible for all Inbound & Outbound shipments, Restocking the warehouse floor with product, pulling and staging daily orders for the customers. Keeping the warehouse clean and organized. I can operate different type of forklifts. Experience with different types or program systems & RF scanners to complete daily tasks.
Sutter Health, Palo Alto Medical Foundation, Fremont CA.
Parts Technician 02/2015 – 7/2020
● As a Medical Parts Technician I traveled to 4 locations to ensure daily orders were fulfilled via the Lawson system, I was responsible for the inventory management and secured delivery of medical supplies throughout the Bay Area.
● I dealt with clinical staff to secure the proper inventory on hand, handled all customer service issues quickly to maintain high satisfaction levels.
● Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items, maintained optimal supply levels by ordering new parts from catalogs and vendors websites
Cal Glass/Saxco Intl, Oakland CA.
Warehouse Operations Manager 07/2006 -12/2014
● I was responsible for developing a daily cycle count program to reconcile daily inventory counts, Supervision of 20 full-time Union Employees, trained new staff on job duties, company policies and safety procedures for rapid onboarding, Managed scheduling and task delegation of warehouse team.
● I was responsible for overseeing all warehouse operations which included shipping and receiving and will-call orders and dispatch departments, also responsible for a daily inventory of up to $1,000,000.. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
● Performed freight processing functions, assisting associates with irregularities in oversea freight containers.
● Kept all documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
Nurserymens Exchange, Halfmoon Bay CA. Operations Supervisor 04/2000 - 06/2006
● Responsible for 15 warehouse employees while also managing the resourcing of additional temporary employees during peak time.
● Monitored employees’ performance and offered mentoring and leadership to improve any deficiencies. Maintained efficiency in fast paced environment.
● Supervised all shipping and receiving and handling functions as well as all daily and end of the year cycle counts, maintained quality service by establishing and enforcing organizational standards.
● Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety. Monitored adherence to safety protocols and company policies by staying attentive to details. Kept detailed records of inventories and merchandise inventory transactions.
● My position was to properly resource and oversee the delivery of product containers to and from the Port of Oakland.
EDUCATION:
High School Diploma: General Studies, 1980 William C. Overfelt: San Jose, Ca., San Jose City College: 1 year of General Studies
Contact this candidate