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Customer Service Arabic

Location:
Mumbai, Maharashtra, India
Posted:
June 03, 2022

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Resume:

adq92e@r.postjobfree.com IBRAHIM KHAN DESHMUKH

Mobile +919********* 937*******

E-mail : adq92e@r.postjobfree.com

OBJECTIVES

Accomplished and result oriented high performing retail executive with 20 years of expertise in store operations, customer service and management. My training in career gave me considerable responsibility for Sales and Marketing had provided me with invaluable commercials awareness. The demanding range of experience in Saudi Arabia has consolidated this awareness.

WORKING EXPERIENCE

COMPANY : Asgharali & sons W.L.L - Saudi Arabia

DESIGNATION : Area Sales In charge (Wholesale & Retail)

PERIOD OF WORK : Nov 2009 to March 2019

To provide range of high premium and mid premium Arabic attar oriental Perfumes with high quality fragrance, at most competitive price with high Valve added customer service and satisfaction.

ACCOMPLISHMENT :

Developing safe and positive work environment for staff.

Managing daily operation of branch office to meet business goal,

Monitoring team’s performance and motivating them to reach target, Training staff on daily responsibilities, brand promotion and customer activities.

Address customer issues and queries in accurate and timely manner.

Perform market research to study latest trend and competitor’s activities,

Assist in interviewing, recruiting, and training staffs,

Evaluate employee performance and develop individual development plane.

COMPANY : Mawarid Mktg. Ltd

(Fashion division) - Saudi Arabia

DESIGNATION : Store Manager

PERIOD OF WORK: Aug 1998 to Sep 2004

Streamlined procedures by implementing a new EPOS.

Worked as part of the sales management team and responsible for the shop.

Responsible for ensuring the highest level of customer service

Being a leader had the ability to solve problems, make informed decision and manage the shop wisely in order to achieve the maximum result.

ACCOMPLISHMENT :

Implementing activities involving sales of product, services, promotion. Price schedules and discount rates.

Ensure achieving the target given by the company in terms of sales to increase the sales growth.

Ensured daily bank deposit and sales review through H/cashier and Coordinate to head office.

Responsible for store standards and layout.

Ensured a team atmosphere and positive employee relations.

COMPANY : Al-Haydan Trading Establishment

(Fashion division) – Saudi Arabia

DESIGNATION : Shop In charge

PERIOD OF WORK : From Nov 1994 to Aug 1998

Al-Haydan Establishment was a chain on retail clothing showroom for ladies and kids. This was the beginning of my career in Saudi Arabia as a ‘Sales & Marketing’ with responsibilities involved management of the shop and staff.

ACCOMPLISHMENTS :

Refurbishment of shop and implementing sales policies, procedure and control.

Making short items list and arrange stock from market.

Suggested to our management for new products that increased our sales. Also, weekly visit to the market and select new product.

Look after check out system and review sales of moving items.

Produced merchandise from suppliers by scheduled seasonal delivers.

QUALIFICATION

Bachelor of Arts (University of Mumbai)

TECHNICAL QUALIFICATION

Diploma in Computer

MS-Office (Word, Excel, PowerPoint)

PERSONAL DATA

Date of Birth : 15th Nov 1970

Nationality : Indian

Religion : Muslim

Marital Status : Married

Passport Details : J 5378688

CPR Number : 701134780

Other status : Valid Bahraini driving license

Languages Known : Arabic & English (Written & Spoken)

HOBBIES:

I regularly participate in sporting activities and also have a keen interest in watching the Games. I surf through the net for information. I read varied art and culture.

DECLARATION

This is to clarify that all the information in this prescribed format is true.



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