Ashley L. Richardson

**** ******* ******* ****, ***. C

Rome, Georgia USA 30161

706-***-****

adq7ks@r.postjobfree.com

OBJECTIVE

Customer Service Representative with over ten years experience in telephone and face-to-face customer service. Experience with sales, telemarketing, advertisement, troubleshooting, tech- support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining and positive and friendly attitude. Hoping to use my wealth of experience to attain employment in a customer service role. WORK EXPERIENCE

Shaw Industries, Calhoun, Georgia USA

Lift Truck Operator

02/2020

● Order pulling Moldings and Vinyl Tile

● Data entry

● Operating lift trucks and scissor lifts

Heritage Honda, Rome, Georgia USA

Sales Consultant/Assistant

06/2019 - 09/2019

● Pull customers applications whom applied for a vehicle to let them know if they've been approved or not.

● Consulting, asking questions on what type of vehicle they are looking for and how much can they put down. If credit, income, and amount to put down is well, I bring them in to see salesperson.

● Check credit

● assist Salesperson on whatever is needed.

● Negotiated low interest rates with banks and financial institutions. Rome Cleaners, Rome, Georgia USA

Presser

12/2018 - 06/2019

● Dry Cleaning.

● Steamed and pressed shirts and pants.

● Handle payments

● Deliver to customers

Sykes Enterprise, Rome, Georgia United States

Customer Service Representative

10/2016 - 02/2018

● Confer with customers by telephone to provide information about services, cancel accounts, restart accounts, or obtain details of complaints.

● Provide internet, television, and phone service.

● Keep records of customer's interactions or transactions, recording details of inquiries, complaints, comments, as well as action taken.

● Check to ensure the appropriate changes were made to resolve customer problems.

● transmit information or documents to customers, using computer, mail, fax machine.

● Hear and resolve complaints from customers or the public.

● Warm and cold transfers.

● dispatch technician to customers residence or business.

● Routinely answered customer questions regarding merchandise and pricing.

● Assisted with new employee training as well as responsible for customer service, billing inquires, account activity, and customer retention through problem solving.

● Consistently exceed branch goals promoting product offers to customer needs Mohawk, Calhoun, Georgia USA

Creeler

05/2014 - 10/2016

● knowledge of yarn, color, and defects.

● Data entry

● Carpet making

EDUCATION

Pepperell High School Lindale, Georgia USA

High School Diploma

2005 - 2009

High school Graduate with Technical Prep Diploma.

Available upon request

SKILLS

● Proficient in Microsoft Word, Excel, Power point, and Access.

● Over 10 years in Customer Service.

● Avaya

● Sales

● Cash and Card payment handling.

● Data Entry

● Business to Business

● Active listening

Contact this candidate