MICHAEL D. MALONE

*** ***** ****** **., **. Peters, MO 63376 636-***-**** adq6p1@r.postjobfree.com

EXECUTIVE PROFILE

Strategic thinking executive with an exemplary record of leading Information Technology (IT) domestically and internationally for Fortune 1000 companies. Recognized for aligning technology to meet business requirements and standardizing teams to achieve process improvements. Accomplished at spearheading strategic alliances driving company revenues. A champion of change, coupled with a commitment to innovation. An inspirational leader and articulate communicator in motivating and empowering staff to achieve optimum productivity. Skilled speaker in communicating technical information to both technical and non-technical audiences. Academic credentials include a Bachelor of Arts in IT and a candidacy towards an M.B.A. CORE LEADERSHIP COMPETENCIES

Strategic Technology Planning and Execution Leading Global and Enterprise-Wide Transformation Efforts Service Delivery Managing Multi-Million Dollar Budgets Metric Creation System Enhancements Developing and Implementing Technology Initiatives Serving as Member of Senior Management Team Telecommunications Architecture Network Keeping Abreast of Current and Future Technologies Interacting with Partners, Customers, and Stakeholders Providing Resolution to Technical Problems in a Cost-Effective Manner Building and Leading High-Performance Global Teams Developing Business Case Justifications for IT Spending Policy Development Project Management Managing Call Center Operations Creating IT Road Maps Refining IT Controls Establishing and Maintaining Strong Vendor Relationships Leading Large, Complex Projects Attracting Top Talent

PROFESSIONAL EXPERIENCE

MASTERCARD WORLDWIDE, O’Fallon, MO: A multi-national company responsible for providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. MasterCard develops and markets payments solutions, processes over 18 billion transactions each year, and provides industry-leading analysis and consulting services to customers and merchants. Director, Business Operations Service Readiness, Payment Transaction Services, 2013 – Present Responsible for ensuring new products and services are stable and ready for the production environment

Development of new playbooks in support of new products and services

Buildout of monitors and controls to measure product health

Production Support across all platforms as needed Senior Business Leader, Availability Management, 2012 – 2013 Responsible for supporting the infrastructure as it pertains to Integrated Processing Services (IPS) products and services.

Reduced infrastructure downtime by 80%

Reduced incidents by 20% even while additional customers were added

Partnered across a wide section of IPS in order to build successful relationships back into MasterCard Technology

& Operations (MTO)

Business Leader, Problem Management and Audit/Security Compliance, 2010 – 2012 Responsible for the implementation and management of the ITIL problem management process across the global enterprise, with secondary responsibilities for other ITIL processes. Additional responsibilities include management of security and audit requirements from an operations perspective.

Recognized as subject matter expert (SME) for the ITIL framework.

Improved problem identification and analysis 1100% since 2009.

Developed critical Key Performance Indicators (KPI) in order to monitor the progress and success of the ITIL program.

Business Leader, Network Technical Services (NTS) Domestic and International, 2006 – 2010 Manager, Network Technical Services (NTS) Globally, 2004 – 2006 Manage an advanced team of multi-disciplined technical staff who provide both operational and engineering support. Lead up to 20 professionals in India and U.S. Dotted line responsibility for four managers (40 employees). Responsible for strategic planning/tactical implementation of complex services across the network infrastructure, including operational monitoring and metrics, and management of a multi-million dollar budget. Challenged with a major headcount reduction.

Implemented leadership development practices due to downsizing, which allowed group to better focus on core functions.

Served as key player in the evaluation and implementation of ITSM best practices (Incident, Problem, and Change), which will subsequently lead to further reduction in management and staff and improve IT efficiencies.

Selected by Human Resources to create new job classifications/models for multiple IT groups and teams within the organization.

Successfully reduced the number of audit controls for SOX404 after identifying several functions far removed from fiscal controls.

Led efforts to integrate the production network (Banknet) and corporate network into a single entity for the monitoring and management, with no additional staff. This was accomplished by creating a clear project plan with a goal-oriented approach across multiple teams, resulting in a infrastructure and labor reduction for the organization.

Led various audits initiatives organization wide, such as Sarbanes-Oxley 404, Network Security Assessment, and PCI efforts.

Created a successful offshore model for NTS, which is currently in use, allowing the enterprise to leverage our services through both onshore and offshore resources. This model has subsequently been used for other groups and has resulted in others seeking out help on measuring the success of their offshore teams.

Set clear goals and a common direction (operations support) for the team to operate and excel within, which included standardizing multi-functional team differences and issues. Technology Consultant, 2002 – 2004

Recruited to provide project and operational support for the Network Command Center (NCC), primarily to support a new customer operational model. This was a manager level position intended to focus on the overall health of the network operations environment. Led all projects affecting the network operations environment. Provided training to network operations staff, including dotted line responsibility for all managers.

Designed and built an operational model to support managed network services for third-party client. Interviewed and hired experienced staff for the project and was responsible for managing the staff.

Managed and maintained an operational project plan for the Sydney, Australia, data center relocation.

Developed extensive documentation and provided training to staff in critical technologies. Manager, Network Operations, 2000 – 2002

Responsible for managing technical staff of 15, with dotted line responsibility for all management within the Network Command Center (NCC). Served as a management and technical escalation point during major, complex outages. Managed the department in absence of the Director. Represented the complete organization during all major project initiatives. Hired all new staff within the network organization, including management peers. Managed a multi-million dollar budget including capital and labor.

Initiated efforts to increase overall skill levels within the NCC by providing training, motivating, and leading staff to increase their technical skills (from 0 Cisco certified staff to 10 Cisco certified staff).

Revised all preventive maintenance procedures to make them more meaningful and deliver more quality during their execution.

Served as NCC representative at architecture and standards meetings. PRIOR EMPLOYMENT: Enterprise Rent-a-Car, Clayton, MO: Network Supervisor, 1999 – 2000, Network Technician II, 1995 – 1999. MasterCard International Network Supervisor, 1992 – 1995, Network Analyst, 1988 – 1992

EDUCATION AND CERTIFICATIONS

Bachelor of Arts, Information Technology, Lindenwood University, 2005, Graduated Summa Cum Laude Certifications: ITIL V2 Foundations (2007), ITIL V3 Bridge (2008)