Active Directory Service Representative

Michael Colvin

Repairs And Contracting (Owner) - WorldWideSecurityServices.org

Kansas City, MO 64114

*************************@*****.***

+1-913-***-****

Work Experience

Repairs And Contracting (Owner)

WorldWideSecurityServices.org

September 2002 to Present

• CIO, inventory strategies (DBA), webmaster, and contracting work.

• Asset management, procurement, advanced troubleshooting, data recovery.

• Platform migration/upgrade image development as contractor. 1099 Contractor Onsite Asset Mgmt to Infrastructure Engineering Barrister Global Services Network - Kansas City, MO May 2019 to February 2022

• Onsite Network and Systems Engineering.

• Onsite Asset Management.

• Disaster Recovery and Troubleshooting.

Onsite Technician

Geeks On Site - Kansas City, MO

December 2016 to June 2020

Onsite Tech for Home & Corporate troubleshooting.

• Provided detailed documentation of all repairs and all work Sr. IT Technician

H & R Block

December 2009 to April 2014

• Tier II Escalations/Remote Support for Infrastructure if fix not available.

• Technical and knowledge base author of support and self-help.

• Documenting liaison for infrastructure team escalations and fixes.

• Image computers using SCCM, MDT, Ghost to users specification.

• Imaging, installation, and troubleshooting of desktops, laptops, Surface tablets, Mac & VDI devices.

• Install and move computer equipment.

Technical Customer Service Representative

Compumentor

August 2006 to May 2008

• Tech support for the non-profit community visiting techsoup.org.

• Phone and email support for organizations gaining qualification.

• Knowledge of software, healthy and safe computing best practices. Technical and Events Staff Assistant (Temp.)

Trade Show Temps

September 2004 to August 2006

• Convention staff security and ushering.

• Prep cook, catering and cashiering.

• Customer and technical services.

Chief Operations Officer

Peninsula Tech

August 1998 to December 2002

• Designed stock/client data grid, business data and IT analyst.

• Managed staff schedules, meetings, projects and IT infrastructure.

• Managed middleware for inventory, orders and CRM databases. Education

Certificate

Johnson County Community College - Overland Park, KS Associate's degree

Skills

• Active Directory (10+ years)

• Android (3 years)

• CCTV (2 years)

• Microsoft Office (10+ years)

• MS OFFICE (10+ years)

• VMWare (5 years)

• Virtualization (5 years)

• LAN (10+ years)

• Microsoft Windows Server (10+ years)

• TCP (10+ years)

• TCP/IP (10+ years)

• DNS (10+ years)

• Operating systems (10+ years)

• DHCP (10+ years)

• Computer Networking (10+ years)

• Help Desk (10+ years)

• Remote Access Software (10+ years)

• WAN (5 years)

• PowerShell (2 years)

• VoIP (2 years)

• Disaster Recovery (10+ years)

• Microsoft Exchange (5 years)

• Load Balancing (2 years)

• Technical Support (10+ years)

• System Administration (5 years)

• Microsoft SQL Server (3 years)

• Network Firewalls (5 years)

• VPN (5 years)

• Shell Scripting (1 year)

• Network Support (10+ years)

• Asset Management (10+ years)

• SQL (Less than 1 year)

• Network Administration (5 years)

• ServiceNow (10+ years)

• Network Engineering (5 years)

Links

https://WorldWideSecurityServices.org/about.htm

Certifications and Licenses

CompTIA A+

September 1998 to Present

Received from Peninsula Tech., last known as, Peninsula Tech Shop, now out of business through out Cisco partnership.

MCP

MCSE

Additional Information

• 11+ Years Systems Admin Contracting and Infrastructure / IT Experience.

• 4+ Years Operations Manager, Peninsula Tech. IC Parts Warehouse.

• 5+ Years Escalations, Technical Support and Call Center Environment. Skills

Software:

• Active Directory - Account creation and permission modifications.

• Microsoft Office - VMAT(Volume Activation Tools) and ADBA(active directory-based activation).

• Microsoft SCCM - Developed unique images, paired them with domain accounts, and modified software accessibility per user.

• Remote Desktop Control.

Hardware:

• PC systems. Diagnosis and replacement of faulty parts.

• Android devices. Battery, screen, and charging port replacement.

• CCTV, Printer/Fax/Copier, Projector, and VOIP installation, configuration and repair.

• Remote Desktop Control.

1099 Independent Contractor Highlights:

Ongoing and month or more accounts:

• Since 2015 occasionally - TekSystems.

• Since 2017 On-call Field Technician - Geeks On Site.

• 9/2018 to 12/2018 Workforce Management / Active Directory creation - UPS.

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