Administrative professional with over five years of customer service and administrative experience. Exceptional interpersonal skills, motivated team player, and problem solver with developed skill in scheduling, purchasing, and managing multiple projects.
Associate of Science in Business Administration
Colorado Technical University - Colorado Springs, CO
Bachelor's Degree in Business Management
University of Colorado - Colorado Springs, CO
Administrative Assistant and Receptionist
Vogel Alcove for Choice Specialist - Dallas, TX May 2019 to January 2020
CCMS for Delta Dallas Agency - Dallas, TX May 2018 to October 2018
•Updated customer applications in 2 different systems
•Calculated customers childcare co-pay
•Processed customers information as it came in the mail
•Called customers who were not in the county and provided them with correct numbers and county
•Faxed, scanned, filed, sent letters and any office work that was asked of me to do
Substitute Teacher Assistant
A.W. Brown FLA - Dallas, TX
September 2016 to February 2017
Data Entry Specialist
Collabra for Bank of America and Diebold - Irving, TX
June 2015 to February 2016
●Ensured errors were fixed in a timely manner by entering site notes/ data for the Bank of America and Diebold for technician review.
●Emailed the bank on cancellations or non-Diebold issues allowing the company to find solutions.
● Decreased incoming customer service calls by submitting work orders and alerting technicians to fix ATM, Vaults, and cameras for Bank of America.
●Increased ticket accuracy by reaching out to the correct region to obtain accurate information or to cancel a ticket when information was not previously provided.
●Decreased double work orders by creating spreadsheets and emails daily with updated information on cancelled, complete, or open tickets.
Member Service Agent
Prime Therapeutics - Irving, TX
September 2014 to March 2015
Customer Service Representative
Humana - Irving, TX
November 2013 to March 2014
Data Entry Clerk
Bank of America - Dallas, TX
June 2013 to December 2013
Outbound Verification Agent
Aegis - Irving, TX
September 2012 to January 2013
Focus Learning Academy - Dallas, TX
August 2008 to February 2012
●Taught Pre-Kindergarten curriculum to an average of 25 students per class throughout the year to ensure students were properly prepared for Kindergarten.
●Adapted curriculum and gave one-on-one attention to low-level students ensuring students met or exceeded set standards for entry into kindergarten.
●Supervised and tutored students from Pre-Kindergarten to 8th grade in the after school program helping students complete their homework, projects, and other academic activities.
●Provided administrative support in the school office by faxing, copying, filing, answering phone calls, organizing the mail, and scheduling teacher conferences
Greater Stark County Urban League - Canton, OH
August 2007 to August 2008
●Answered a high volume of phone calls and email inquiries for the CEO allowing the CEO to focus on higher priority assignments.
●Filed paperwork, scanned records, and uploaded database files to organize computer information.
●Sourced and ordered office equipment and supplies ensuring the department was well stocked.
●Updated client correspondence files allowing clients to move smoothly through the approval process.
●Organized forms, made photocopies, file records, and prepared reports to increase efficiency.
●Entered numerical data weekly ensuring that the data was entered accurately and on time.
ADDITIONAL CONTRACTED EXPERIENCE
Attention to Detail — Highly Proficient
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Administrative Assistant/Receptionist — Expert
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Expert
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