Customer Service Package Handler
Resume:
William Bruschini
Communication is the key to a Customers Happiness
Lawrenceville, NJ 08648
adp7cu@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Secretary to a LT. of Operation and Captain of Jamesburg Prison Juvinile Justice Commissions - Jamesburg, NJ
March 2019 to December 2021
3/31/2019-Present
Communications Operations
(Secretary in office to Lt. And Captain of Prision) New Jersey Training School For Boys
Monroe Township
• Produce/Provide Schedules for 3 shifts in a Medium Security Prison
• Insert Payroll for employees for accidental overlaps
• Secretary to a LT. of Operation and Captain of Jamesburg Prison
• Make sure there are enough officers on grounds to provide security
• Provide a safe, as well as clean environment for my fellow staff
• Hire and fire officers if we had to many or to little
• Make sure all equipment within the facility is accounted for
• Making sure the prison is safe and secure as well as getting mandated on a regular basis to work 16 hour shifts on a regular basis
• Provide professional customer service to as well as people seeking information about the company and knowledge in Microsoft excel, Microsoft teams, Microsoft word, Spreadsheets and being able to make adjustments in a timely manner
Delivery Driver
Fedex - Robbinsville, NJ
October 2018 to March 2019
• Deliver Packages
• Follow required shift hours -Be punctual
• Follow Route
• Drive Safely to destination
• Establishing trustworthy relationships with clients on a daily basis even getting there phone to let them know when there products arrived around the holidays. Package Handler
Fedex - Florence, NJ
September 2018 to October 2018
• Scan Inventory
• Organize Packages from Big to Small in Freight Truck
• Load and Unload Machine Lines with Packages on them
• Label and Unable correct dates and times
Customer Service
Adecco (ETS Educational Testing Service) - Ewing, NJ July 2018 to September 2018
• Inbound/Outbound Calls.
• Multitask using Compute Skills
• Provide customer service.
• Investigate client transactions
• Organizational skills provided
• Sort in/out emails and respond
Customer Service Sales
Heart Hanks (mlb.tv) - Langhorne, PA
February 2018 to July 2018
2400 Cabot Lane
Langhorne PA 08822
• Inbound/Outbound Calls.
• Multitask using Compute Skills
• Type client information while on the phone verifying information via application used by the company Rodeo and sales force systems.
• Walkthrough Troubleshooting client account information
• Assist customers with problem resolution and technical support
• Provide customer assistance related to account security Independent Contractor (Uber Driver)
Independent Contractor - Lawrenceville, NJ
November 2014 to February 2018
08648
• Pick/Drop clients up from specific location.
• Provide great customer service (Rating required to maintain job)
• Be able to direct clients to and from destinations on time.
• Maintain a clean environment.
• Also providing clear and very professional relationships as well as conversations to keep the business going and eventually was recommended to be some of the clients drivers.
• Providing excellent customer service and getting my riders to there meetings on time in a general standard.
Jewelry Sales Associate
ZALES the Diamond Store - Flemington, NJ
October 2011 to November 2014
08822
(908) 788-421
• Greet Customers when entering store.
• Determine the needs of customer and recommend sales.
• Repair broken jewelry
• Maintain Quota monthly
• Reach out to customers via phone call
• take jewelry out of cases to show customers while answering their questions and offering pertinent information about the item.
• returns pieces to their proper place in the case or other display unit immediately if the customer does not want to purchase.
• informs customers of payment plans, return policies and other services.
• cleans and organizes the display cases to ensure items look appealing to customers.
• Making follow up calls to maintain customer service and relations with previous shoppers Sales Associate
Big Bear Natural Foods - Ewing, NJ
February 2010 to November 2010
08638-3040
• Welcome customers upon entering the store.
• Determine needs of clients and recommend products.
• Guide customers about the range of products that are available in the store and assist customers in locating merchandise.
• Ring up sales at registers, and bag merchandise.
• Be aware of the changes in price and recent promotional offers that occur from time to time.
• Be aware of the inventory that is available in the store.
• Monitor floor-stock and maintain knowledge of available inventory.
• Process and replenish merchandise.
• Maintaining contact with suppliers to place and follow up on orders.
• Keep stock neat and organized to ensure easy access when an item is requested or for easy access while a customer is browsing.
• Reaching out to customers on a daily basis to continue customer relations Education
High school or equivalent in Exercise Science/Law Enforcement(Corrections) MERCER CO. COMMUNITY COLLEGE - West Windsor, NJ
February 2020 to Present
LAWRENCE HIGH SCHOOL - Lawrenceville, NJ
2006
Skills
• multi-tasker, microsoft word, zone protection, security checker
• Driving (4 years)
• Freight Experience
• Legal Research
• Legal Drafting
• Delivery Driver Experience (2 years)
• Load & Unload
• Security
• Technical Support
• Negotiation
• Shipping & Receiving (2 years)
• Interviewing
• Adobe Acrobat
• Food service
• Computer literacy
• Customer service
• Time management
• IVR
• User Interface (UI)
• Microsoft Outlook
• Microsoft SharePoint
• Presentation Skills
• Computer Networking
• Cold Calling
• Box Truck (2 years)
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