ELIZABETH MELGAR

*** ******* ****** .

Pawtucket, RI 02861

Cell: 401-***-****

Email:ado005@r.postjobfree.com

OBJECTIVE: Seeking a good opportunity in a good company that enables me to improve my skills, increase my practical experience, fulfill my personal ambitions and expand my knowledge.

EDUCATION

Medical Assistant/Secretary

1999-2000 Rhode Island College

1995-1996 International Institute

Externship: Rhode Island Hospital, Providence, RI

EXPERIENCE

The Providence Center Providence, RI

Medical Assistant/ Office Specialist/Assistant Floater - Bilingual

08/10- Present

Medical Office Assistant

●Enter and confirm all demographic and insurance information on Epic

●Collect deductibles and co-pay, as appropriate.

●Perform a variety of duties to support consumers and staff at various program reception desks. Capable of filling in temporarily in support of vacancies, staff vacations, staff sick days, etc. at multiple program desks. Requires program specific knowledge that allows incumbent to perform assigned duties effectively at all main locations

●Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.

●Greet visitors and clients. Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.

●Schedule appointments for clinical staff. Enter schedules on computer system

●Check schedule the day before and confirm co-pays and verify insurance coverage.

Medical Assistant

●Obtain vital signs (blood pressure, temperature, weight, Pulse and Respiration )

●Process medication requests and ensure that all medication requests for the day are completed by end of shift.

●Call pharmacy to refill existing medication per physician’s order.

●Call insurance companies for authorizations needed as required.

Walgreen’s Pharmacy Pawtucket, RI

Cashier/Customer service

09/09-12/10

●Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

●Maintain an awareness of all promotions and advertisements.

●Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

●Communicate customer requests to management.

●Enter all media from register into the tally program.

● Maintain orderly appearance of register area and supplies stocked. Any other tasks as assigned from time to time by any manager.

Blackstone Valley Health Center Central Falls, RI

Receptionist Clerk/ Third Party Billing

10/2003-01/2008

●Schedule appointments for patients.

● Posts daily encounter into electronic billing system and relays them to the billing department.

●Verifies insurance’s converges and insurance claims.

●Provide administrative support to the front desk as needed (faxing, filing, etc.)

●Transfer/route all calls, take messages as needed.

●Data entry of programs assigned.

●Channeled all incoming calls: greeted clients and visitors, kept phone and appointments records.

●Assisted in bilingual translation (oral and written) of form, flyers, letter and agency documents.

●Maintained accurate sign-in sheet, schedules and all other form required at the reception desk.

●Ability to multi-task and work in a fast-paced atmosphere

QUALIFICATIONS

Knowledge in Medical Billing: ICD 9 CM Epic and Coding Procedures/Third Party Billing.

Self-motivated; ability to take initiative in order to ensure that the task at hand gets done properly and efficiently. Willing to take on new challenges and responsibilities.

COMPUTER SKILLS

Office: Microsoft Word, Microsoft Outlook, Excel, POWERPoint, MSI, Essentia, Vision and Next Gen, As400, Gui, Windows/Macintosh, Internet Navigation, Epic

LANGUAGE Fluent in Spanish

REFERENCES Available upon request

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