Ramona A. Bridges

Los Angeles CA *****

adnx5v@r.postjobfree.com

323-***-****

Management Analyst

Profile

Extensive experience in management and operations addressing quality control, systems analysis, human resources, workforce development, technical training, staff supervision, budgeting; evaluating and interpreting contracts, directives and legislation, coordinating projects, drafting policy, writing reports and proposals. Possess skills and experience to research, implement, and analyze new and existing policies and procedures; Ensure compliance of agency programs with Federal, State and local policies, laws, guidelines and regulations. Conduct analytical studies and prepare management information reports Assist with and monitor the development and implementation of analytical reports and special projects; Independently perform special studies and other assignments involving collection, organization, and analysis of research data. Conduct quality control for program compliance in accordance regulations including quality control review of work completed by staff. Strengths include:

Adept at analyzing complex situations in relation to regulations and established policies

Skills in analysis and decision-making; Offer recommendations and strategy based on findings

Participate in decision making and facilitate implementation

Valuable team player; goal and results-oriented; High level of motivation and production

Skilled negotiator who communicates well with customers, staff, management, legislators, administration.

Professional Experience

CEO Enlightened Resources, Inglewood 2013 to Present

Homeless Services and Resources

Notary Public “Pencil Me In” Notary Service 2007 to Present

Community Support Worker Diverse Journeys, Gardena CA 05/2015 to Present

Consultant and Program Analyst for homeless, non-profit and governmental agency serving diverse populations.

Employment Representative EDD, Los Angeles CA 12/2001 – 09/2013

Provide customer service for unemployment insurance claims; Interview applicants regarding eligibility criteria, ensuring accurate information is recorded in computerized filing system; Navigate multiple computer screens for claim data entry, data retrieval, payment, authorization, and scheduling eligibility determination interviews. Provide information to claimants regarding continued claim form completion, program regulations and requirements, related EDD services, and other community resources as appropriate.

Child Visitation Monitor Training 2012

Care Provider Diverse Journeys, Gardena CA 07/2007 – 07/2011

Live in caregiver providing patient and attentive care and assistance for activities of daily living, including transportation, meals, and companionship

Children’s Social Worker Los Angeles County DCFS 01-05/2001

In the Department of Children and Family Services, provided social worker services for Children: Wrote and executed court reports; Crisis intervention and individual counseling; Case and treatment plan development; Coordinated housing and resources for homeless and parentless youth.

Ramona Bridges, Page 2

Education Coordinator St. Anne’s Residence, Los Angeles CA 05/2000-01/2001

Served as Liaison between schools and agency; Coordinated Tutoring, GED, and SAT preparations. Assessed students for graduation preparation and college transitions; Coordinated and arranged transportation for residents; Worked with ASUSD and non-public school teaches as a representative for

residents.

Deputy Director L.A. Gay and Lesbian Center, Los Angeles CA 04/1998-05/1999

Managed, directed and implemented clinical services and objectives to ensure the accomplishment of youth services mission; Focused on managing change and growth including on-going services delivery, fiscal implications, and personnel concerns; Managed the daily administration of clinical social service functions and operations including departmental and programmatic growth. Introduced new systems and operations, and met grant objectives; Assisted in the overall long-range planning process, establishment and assessment of the annual operating budget, and the achievement of monthly and yearly goals; Established, implemented, revised, and maintained policies and procedures related to all youth social services operations.

Youth Advocate Kruks-Tilsner Transitional Living, Los Angeles CA 02/1995-04/1998

Provided direct supervision and counseling to sheltered youths age 17-24; Helped insure all aspects of clients’ daily case plans were followed; Communicated with case managers and other youth advocates on a daily basis and maintained accurate shift documentation; Supervised client groups and other activities; Assisted clients to deal effectively with personal and interpersonal issues as they arose.

Insurance Policy Officer CA Department of Insurance 12/1989 – 04/1998

Handled inquiries from consumers concerning insurance problems; Gathered and evaluated facts from insured, insurance companies and their agents involving disputes; Reported and analyzed facts from inquiries and disputes and made recommendations; Reported and recommended action to departmental superiors in cases involving questionable policy or practices of insurance companies as required. Reviewed insurance contracts, riders, or applications and advised policyholders of their rights and responsibilities.

Disabled Program Analyst CA Department of Insurance 07/1995 – 06/1996

Coordinated the Disabled Program and the Committee for Persons with Disabilities; Conducted EEO intake and counseling, and completed EEO investigations; Developed and published Disabled Program resources; Coordinated Diversity Committee; Completed legislative bill analysis; Coordinated Workforce 2000 and the Hispanic Recruitment Programs; Provided support to Personnel and Training Offices.

Claims Officer CA Department of Insurance 12/1989- 07/1995

Investigated, evaluated, reviewed and processed complaints and inquiries in order to determine that the action taken by the insurer was properly coordinated with provisions of the contract and the insurance codes, statutes, or with the facts found to exist. This included a detailed policy, the Insurance Code, related Regulations and laws; Assisted in the Market Conduct Examinations of Insurers.

Education

B.A., Bachelor of Arts Degree – Psychology, Pomona College, Claremont CA

Professional Development and Training

Management “Transition to Management”, “Image and Communication Skills for Women”,

“Manager As Coach”, “ Leadership and Supervisory Skills for Women”

Technical “Introduction to Analytic Staff Work: “Developing Analyst Skills," “Basic

Mediation/Conflict Resolution”, “Technical Writing”, “EEO Counselor and Investigator”, “AIDS 101”, “Investigating Complaints of Discrimination”, Insurance SM 19: Insurance 21, 21; AIC 33, 34

“Reasonable Accommodation / ADA Training”, “Parenting for Youth”,

PART Trained, CPR and First-Aid Certified

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