Mobile: +254 (0-722******, Email: email@example.com
To maximize my resourcefulness in my job responsibilities, discharge my duties honestly, exhaustively and efficiently.
Summary of qualifications:
A self-motivated and pro-active team player with the following abilities:
Ability to work under pressure and meet strict deadlines
Excellent analytical, organizational and writing skills
Effective communication and interpersonal skills
Willingness to learn continuously
Ability to effectively plan, prioritize and deliver tasks on time.
Ability to work on different projects simultaneously
Thrive on working in a challenging environment
Dedicated to setting and achieving set goals and targets
Date of Birth 28th March 1979
2012- to date- Kenya Methodists University
Diploma in procurement and purchasing
2009 – Egerton University Kenya:
Bachelor of Industrial Technology
2001 – Mombasa Polytechnic University College
Diploma in Medical Engineering
1999 - Mombasa Polytechnic University College
Certificate in engineering services
Njoro Boys High School
Mean Grade – C+
Kanab and kaizen Philosophy (Autonomous Care workshop (ACW))
Total energy management
Sun system software (ERP), SAP
First aider training (RED CROSS)
Safety and health committee training
Management Representative ISO4001:2015
INFOTECH SOLUTION LIMITED
July 2019 – To date
Inventory & Operations Manager
Service excellence: Ensure we provide an excellent experience: At all times, be the voice of the Company by maintaining strong direct connection to what is happening every day
Customers and their questions/issues and using this feedback to improve service excellence.
Understand and document the Product lifecycle, to determine the timing and service to be offered at the different touch points in order drive optimal use, identify opportunities for upsell as well as detect early dormancy levels.
Tier existing market and define the strategy for working with each segment by type of business, revenue generation or stage in the customer life cycle.
Drive Business scorecard metrics to include customer retention (Net revenue retention), resolution of customer issues (Customer effort score), and overall customer satisfaction (NPS).
Be primarily responsible for auditing and other quality assurance methods to ensure that the team meets or exceeds all accuracy, SLA, and quality metrics and standards.
Create a high-performance culture of excellence that permeates the distributor and customer experience.
Champion individual and team development across the department, build bench strength, foster upward mobility, formalize succession planning
Provide leadership in resolution of complex and high-priority service issues, as escalated from the team, to effectively ensure prompt and accurate resolution and Customer satisfaction.
Provide leadership and coaching for direct reports by modeling appropriate leadership techniques. Provide employee feedback through effective and measurable Key performance indicators.
Ensure the development of employee skills and leadership. Conduct regular one-on one meeting.
Actively participate in, and contribute to, the strategic planning, business planning, and budgeting for customer facing teams in the Operations
Identify and develop strategies to increase the quality and efficiency of support to customers
Strategic, Planning, Business Development
Leverage business analytics and customer insights to identify and implement improvements for incremental value from Partners.
Partner with stakeholders to pilot new customer support initiatives and business opportunities, measure results and optimize outcomes
Develop a deep understanding of customer needs and be able to tie them to specific product features, benefits and value propositions.
MEDICINE SAN FRONTIERES Kenya Supply Unit
August 2018 – March 2019
Oversight of the entire warehouse operation;
Overall custody of all warehouse assets - fully responsible for the warehouse and all assets within.
oEnsure that all safety and security procedures are in place and that all the relevant staff are trained on the same to prevent damage, loss or injury;
oEnsure that the warehouse is always in compliance with all regulatory and legal requirements;
Cost management - overall responsibility of the efficient management of costs associated with the warehouse. Ensure that we are utilizing the warehouse space as efficiently as possible at all times;
Input on overall warehousing strategy such as the input on warehouse-layout for most efficient assembly and optimum use of space;
Manages couriers/security/cleaning and other service providers to deliver high level of service.
Stock management - responsible for the efficient management of warehouse stock by ensuring that all physical stock balances match the stock balances reflected in the ERP. All variances in the stock balances should be investigated and reported to finance for correction
Develop and document processes and procedures that are in line with the policies and reflect best practice;
Implement approved processes and procedures;
Review’s procedures periodically, to ensure that they remain in line with the changing business requirements and reflect best practice
Ensures purchase requests for commercial stocks are raised in time and deliveries called off in time in cooperation with Sourcing Manager
Receives, stores and distributes incoming parts and outgoing goods;
Quality control – effectively determine any shortages / excesses, transit damages and wrong supplies and communicate in a timely manner to Sourcing Manager in case of transit damage. A standard form to be completed for each case and photo evidence is critical;
Ensures that company’s assets and stocks are safeguarded from loss and that there is full accountability through continuous cycle counts and regular stock takes.
CROWN PAINTS PLC
AUGUST 2017- AUGUST 2018
Raw Materials Supervisor
Provides direction, guidance and assistance to other warehouse /stores employees in carrying out the efficient and effective operation of the warehouse /stores.
Maintains an inventory control system for the warehouse/stores to ensure goods received, stored and issued to production from the warehouse and properly recorded and accounted for.
Requisitions supplies, materials and equipment to ensure adequate inventory levels are maintained to meet the needs.
Ensures warehouse/stores inventory is organized and stores in an orderly, accessible and safe manner.
Assigns, monitors, coordinates and participates in the issuance and receiving work of warehouse /stores personnel.
Trains and advises warehouse /stores employees in material handling procedures and in the operations of equipment used.
Ensures compliance with health and safety procedures and regulations that relate to work performed to minimize potential for accidents, injuries or hazards in the warehouse.
Contacts the purchasing staff, suppliers regarding shortages and condition of materials received.
Control inventory levels by conducting physical counts; reconciling with data storage system (SAP)
Maintain warehouse /stores job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
Arranges for repairs of a variety of tools and equipment’s.
Performs other job-related duties of comparable importance, difficulty and responsibility as necessary.
Lead in kaizen implementation
DOSHI & CO. HARDWARE LIMITED
SEPTEMBER 2015 to AUGUST 2017
Raw Material Supervisor
Oversee end to end warehouse processes i.e. incoming/outgoing logistics, warehousing, stock controls
Ensure compliance to warehouse safety and housekeeping standards.
Keep track of quality, quantity, delivery times, transport costs and efficiency
Plan and facilitate inventory management, demand planning and ensure sufficient stocks are maintained
Monitor supplies’ cycle, track goods and services to ensure delivery to specifications and standards
Provide work plans, assign tasks appropriately and appraise results for the warehouse and logistics team.
Coordinate with finance and audit for stock taking & stock reconciliation, manage stock control and reconcile with the system.
Regular layout review and ensure efficient space utilization.
Develop and implement an integrated logistics strategy monitoring the quality, quantity, cost and efficiency of the movement and warehousing of goods.
Responsible for ISO process documentation and preparation for surveillance and annual audits in consultation with QMR and GM.
Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
SEPTEMBER 2014 to SEPTEMBER 2015
Warranty and Quality Technician
Responsible in timely processing of accurate warranty claims according to Warranty Guidelines and Policy.
Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
Manage warrant account and liaise with the accounts department for timely payment whilst carrying out account analysis and reconciliation.
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
Maintain product technical documentation related to warranty, and provide updates to subcontractors.
Ensure the workshop observes all warranty process conditions, and supervises the correct tagging and storage of warranty parts
Gets involved in manufacturer-initiated product campaigns for proper and timely processing and monitoring of warranty related matters
•Preparing LPO’s upon approval of order and supplier
•Participate in the tendering procedure to identify suppliers and contractors
•Establish and maintain database of vendors for goods and services
•Secretary to the Procurement Committee.
•Develop, monitor and continuously improve a Safety Policy and Procedures document for the company.
•Develop, monitor and continuously improve an Environmental Policy and Procedures for the company.
•Ensure company and customer safety and environmental procedures and safe working practices are strictly followed, with the aim of reducing lost time incidents to less than the industry standard.
•Strive towards completion of comprehensive Safe Work/Operating Procedures
•Carry out and delegate Risk Assessments to be carried out in each work area consistently.
•Analysis of accidents, maintain incident/accident register and make statutory reports returns to the director of occupation health and safety services.
•Ensure and maintain procedures for managing hazardous substances and the disposal of chemicals, e.g., used oil
EVEREADY EAST AFRICA COMPANY LIMITED
NOVEMBER 2011 to AUGUST 2014
•Receive all procured goods on behalf of the company
•Overseeing stock holding management to ensure protection and safe storage
•Timely and safe distribution of all goods across distribution network.
•Invoicing and issue credit notes
•Coordination of receipt of goods, verifies the documents against goods delivered, and makes sure the transporter, distributor and suppliers sign the relevant documents.
•Verifies receipts against purchase orders, processes customer returns on a daily basis
•Maintain inbound receiving records.
•Give daily, weekly and monthly reports-weekly sales report, monthly sales report.
•Weekly stock take report, moving average, Schick and flashlight sales report and any other report as may be needed
•Assists in shipping of goods, receiving, stocking, storing, and inventory of materials.
•Assist the Inventory Control staff with receiving corrections.
•Maintains records, searching for and compiling information and data; Responding to routine request with answers by phone, in person, or by correspondence.
•Maintains cleanliness of the warehouses, goods and materials in them and keeps the equipment’s in good working order
•Checks periodically and make sure that the needed materials are in necessary quantity and quality.
•Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
•Coordination of dispatch of goods in the warehouse through the company vehicles or appointed courier service provider.
•Run and distribute department reports and correspondence for warehouses and distribution.
•Ensures distribution forms, requisitions, purchase orders forms and packaging slips are completed accurately.
•Assist with packing and pick slips, and log tracking.
JUNE 2011 TO OCTOBER 2011
Acting Production supervisor (six months)
Key duties and responsibilities
Assign work to operators and provide feedback to operators how to improve job standards.
Ensure enough stock of material is available to run in the day. Record and reconcile all material usage and receipts on daily basis
Coordinate with fitters, QC inspectors and operators on all product quality and quantity.
Reconcile all daily production efficiency/scrap, quality and downtime checklists are recorded on hourly and daily basis be forwarded to value stream leader, accounts, engineering and quality
JULY 2003 TO MAY 2011
Key Duties and Responsibilities
Monitoring product quality continuously and update quality checklists to ensure that products meet the set quality standards & Communicate to operators and fitters of any operation deviation for follow-up and corrective action.
Ensuring good standards of housekeeping and safe working condition to ensure a safe and clean working environment.
Participating in machine service, light maintenance, scheduled machine maintenance, machine overhaul/relocation/installations and clean the machine to forestall disruption of the machine and improve its performance capability
Ensure accurate accounting for time not utilized for positive production by logging in downtime accurately to avail the information required for maintenance planning.
OTHER SKILLS AND COMPETENCES
I possess a customer-oriented attitude, a relaxed and friendly personality, excellent conflict resolution skills, and am always organized and punctual. I am capable of working independently or in a team setting and am highly skilled at implementing plans and actions as well as consistently contributing to the strategic plan of the organization.
A Member of KISM
Mr. Lawrence Nguru
Doshi and Co. Hardware LTD
Mr. Abel Munene
Mr. Justine Mecha
Supply Chain Manager