Summary of Qualifications

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring employees, and achieving company goals and objectives. High energy, and goal-oriented with a diverse background in customer services, sales, marketing and fundraising.

My background, and experience, has provided me with the following skills:

Product Knowledge

Strategic Negotiation

Quality Assurance

Marketing

Client Retention

Business Consulting

Outstanding Interpersonal skills

Diversity Trained

Strong Relationship Building

Goal Driven

Result Oriented

Problem Resolution

Excellent verbal

communication skills

Experience

Chagrin Valley Paving Chagrin Valley, Ohio

Independent Contractor 2/2021-07/2021

Make high volume outbound phone calls.

Clearly communicate thorough knowledge of products line to potential customers.

Place a minimum number of business-to-business calls per day to prospective customers.

Set a minimum number of follow ups per day for the Regional Account Managers.

Qualifying the prospect to determine if the potential customer meets new business requirements.

Create an excellent first impression and build quick phone rapport with key individuals as you probe for growth opportunities.

Schedule qualified follow ups for the Sales Team.

Responsible for adding clients, and potential Clients to CRM Data

State Farm

Reuban Harris Jr.

23360 Chagrin Blvd. Unit 101

Beachwood, Ohio 44122

Independent Contractor(Telemarketing) 3-2021

Responsible for making calls to clients and potential clients, and create an interest for potential sales and to submit to Insurance agent for closing.

Call consist of Life Insurance, Car Insurance/Rental Insurance/also different Packages for Health Coverage for employees for group insurance with Human Resources- Presentations for employees to create interest for Health Insurance

2/ 2019- 10-2021

Independent Contractor

Ohio Paving

Willoughby Oh

Responsible for making high volume outbound phone calls for distributing leads to outside agent.

Clearly communicate thorough knowledge of services. to potential customers.

Place a minimum number of business-to-business calls per day to prospective customers.

Set a minimum number of follow ups per day for the Regional Account Managers.

Qualifying the prospect to determine if the potential customer meets new business requirements.

Create an excellent first impression and build quick phone rapport with key individuals as you probe for growth opportunities.

Schedule qualified follow ups for the Sales Team.

Responsible for adding clients, and potential Clients to CRM Data

Reporting Status of all potential clients for reports to outside sales agents.

Allstate Insurance

Euclid, Ohio

Production daily of 100 or more calls for contacting present and potential clients, to increase revenue.

Answering a multi -line phone system for customer service/ client retention.

Process payments, recruit new business for insurance needs.

Strong business knowledge and the ability to develop effective external relationships across business functions.

Processing of Evidence of Insurability forms and paperwork to perform Agent of Record changes.

Function effectively and collaboratively in a team environment.

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Place a minimum number of business-to-business calls per day to prospective customers.

Set a minimum number of follow ups per day for the Regional Account Managers.

Qualifying the prospect to determine if the potential customer meets new business requirements.

Create an excellent first impression and build quick phone rapport with key individuals as you probe for growth opportunities.

Schedule qualified follow ups for the Sales Team.

Brand Ambassador/Sales for the following organizations: 7/2015- 4-2019

PS Stearns

Best Reps Event Pro

Air Fresh

Extreme Marketing

Generate in store buzz through passion and engagement of clients new products.

Increase sales and improve consumers buying experience.

Complete calls reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines. Communicate effectively in group presentations and demonstrations.

Oakwood Village City Hall 12/2013-2/2014

Administrative Assistant (Seasonal Only) Oakwood Village, OH

Assist Mayor with marketing, special events, and assignments.

Report to Fire Chief on daily basis, assist Fireman, with incoming calls, assist with reports for state requirements and EMS.

Create quality control reports.

Jan-Pro 4/2012- 9/2014

Business Recruiter Cleveland, OH

Confer with clients via telephone and e-mail in order to build relationship and ensure client satisfaction on company products and services

Participate in learning activities in order to develop knowledge of company

products and services. Communicate with different departments to facilitate details needed in order to meet client’s needs.

Generate statistical reports to identify productivity and clients trends. Maintain records of customer interaction and transaction

The Indemnity Group Insurance 11/2011 to 2/2012

Independent Contractor Cleveland, OH

Responsible for delivering a high level of member service to internal and external clients. Resolve client customer service issues.

Conduct follow up phone calls for client’s medical insurance.

Client development and retention, schedule appointment for multiple agents.

Assist executives in prospecting new business operations and candidate marketing accounts.

Education and Professional Development

Marketing and Business; Associates Degree Cuyahoga Community College, Cleveland, OH

Channel 5 (WEWS) intern Public Relations/ Marketing

Channel 19 (WOIO) Special Events

Certified in Voiceover, Commercials, Promotions and Public Relations.

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