I am a *x Salesforce Certified System Administrator.
Cognizant Technology Solutions, Pune — Salesforce Admin
August 2018 - PRESENT
●Started as Salesforce Support Agent for CRM Configuration (Basic).
●Handling CRM Configuration issues, analyzing business requirements and building custom logic.
●Creating custom Apps, Objects, Tabs, Fields and Custom Field Relationships.
●Handled issues with Data Sharing, Data Security, Permissions and profiles.
●Supporting issues with Workflows, Approval Processes and Validation Rules.
●Supporting issues with Flow and Process Builder, Creating processes as per business requirement.
●Creating and Modifying Record types and Page Layouts.
●Handling issues related to Data Management such as Bulk Import, Export, Update and Delete Data.
●Creating Custom reports and Dashboards.
●Also work on deploying change sets from sandbox to production environment.
●Later, trained for Industry Support –
-Field Service Lightning:
1.Troubleshooting knowledge of Dispatcher Console.
2.How to fix quick actions: Book Appointment, Candidate, and Emergency.
3.Create Scheduling Policy, Work Rules, Maintenance Plan
4.How to Optimize Service Appointment using Optimization.
5.Setup FSL from Field Service Admin.
-Financial Service Cloud:
1.Setting FSC using Person/Individual Account Model.
2.Basic Implementation of Financial Service Cloud.
3.Knowledge of Financial Accounts associated to Accounts/Contacts.
4.Relationship Tab with Household Record Type functionality.
5.Setup Rollup by Lookup Configuration for Total Financial Account and AUM.
6.Setup Wealth Management and Insurance Console all including Action Plan.
1.Knowledge of Health Cloud Console.
2.Basic Implementation of Health Cloud
3.Patient Navigation (Care Plan, Assessment, Household, Timeline).
4.Lead Conversion into Patients.
5.Setting up Survey for Patients and Internal Employees.
6.Creation of Patient Card.
7.EHR Relationship Model.
Previous Organization Experience:
Concentrix, Pune — Associate
March 2017 - August 2018
●Process: Virgin Media
Providing technical assistance on television, telephone and broadband services
1.Annamalai University, Chennai- B.E(Mech)-2010-2014
2.Gulmohur High School, Jamshedpur— 12th 2009
3.Gulmohur High School, Jamshedpur— 10th 2007
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
SI hereby declare that the informa on given above is true to the best of my knowledge & belief.
I hereby declare that the information given above is true to the best of my knowledge and belief.
I hereby declare that the informa on given above is true to the best of my knowledge & belief.