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Administrator Support Agent

Pune, Maharashtra, India
August 03, 2021

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Ankur Kumar

I am a *x Salesforce Certified System Administrator.




Cognizant Technology Solutions, Pune — Salesforce Admin

August 2018 - PRESENT

●Started as Salesforce Support Agent for CRM Configuration (Basic).

●Handling CRM Configuration issues, analyzing business requirements and building custom logic.

●Creating custom Apps, Objects, Tabs, Fields and Custom Field Relationships.

●Handled issues with Data Sharing, Data Security, Permissions and profiles.

●Supporting issues with Workflows, Approval Processes and Validation Rules.

●Supporting issues with Flow and Process Builder, Creating processes as per business requirement.

●Creating and Modifying Record types and Page Layouts.

●Handling issues related to Data Management such as Bulk Import, Export, Update and Delete Data.

●Creating Custom reports and Dashboards.

●Also work on deploying change sets from sandbox to production environment.

●Later, trained for Industry Support –

-Field Service Lightning:

1.Troubleshooting knowledge of Dispatcher Console.

2.How to fix quick actions: Book Appointment, Candidate, and Emergency.

3.Create Scheduling Policy, Work Rules, Maintenance Plan

4.How to Optimize Service Appointment using Optimization.

5.Setup FSL from Field Service Admin.

-Financial Service Cloud:

1.Setting FSC using Person/Individual Account Model.

2.Basic Implementation of Financial Service Cloud.

3.Knowledge of Financial Accounts associated to Accounts/Contacts.

4.Relationship Tab with Household Record Type functionality.

5.Setup Rollup by Lookup Configuration for Total Financial Account and AUM.

6.Setup Wealth Management and Insurance Console all including Action Plan.

-Health Cloud:

1.Knowledge of Health Cloud Console.

2.Basic Implementation of Health Cloud

3.Patient Navigation (Care Plan, Assessment, Household, Timeline).

4.Lead Conversion into Patients.

5.Setting up Survey for Patients and Internal Employees.

6.Creation of Patient Card.

7.EHR Relationship Model.

Previous Organization Experience:

Concentrix, Pune — Associate

March 2017 - August 2018

●Process: Virgin Media

Providing technical assistance on television, telephone and broadband services


1.Annamalai University, Chennai- B.E(Mech)-2010-2014

7.92 CGPA

2.Gulmohur High School, Jamshedpur— 12th 2009



3.Gulmohur High School, Jamshedpur— 10th 2007




Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder


English, Hindi.

SI hereby declare that the informa on given above is true to the best of my knowledge & belief.

I hereby declare that the information given above is true to the best of my knowledge and belief.

Place: Pune

Ankur Kumar

I hereby declare that the informa on given above is true to the best of my knowledge & belief.

Contact this candidate