MN

MARLIN NEDELEC

admznp@r.postjobfree.com 808-***-**** Honolulu, HI 96782

Seeking a rewarding position in Customer Service and Management using effective time management skills along with high level of discretionary decision making in order to ensure smooth office operations SUMMARY OF QUALIFICATIONS

Over 10 years of experience in general office administration and cargo management Proven record of managing administrative support functions proactively Hands on Experience in interfacing with external companies regarding sensitive information In depth knowledge of strategically maintaining schedules and coordinating business travel logistics Extremely skilled in facilitating information flow between different departments and key program members Work effectively, both individually and as a productive team member Dedicated to providing the highest quality customer service Database & Spreadsheet

Microsoft office

Outlook

E-File system

Online inventory

Typing speed: 65wpm

Windows & Mac

Administrative, Windows

Advertisements, 2000

Auditing, Organizational skills

Balance, Outside sales

Billing, Payroll

Cash register, Policies

Cash registers, Profit

Chill, Receiving

Oral and communication, Reporting

Contracts, Routing

Cost control, Safety

Clients, Sales

Client, Scheduling

Customer service, Shipping

Data Entry, Spreadsheet

Database, Tables

Databases, Answer phones

Decision making, Type

Delivery, Typing speed

Drivers, 65wpm

Senior management, Upgrades

Fax, Verbal communication

Forklift, WriĴen

Forms

Inside Sales

Inventory

Team development

Mac

Managing

Mail

Microsoft office

Office

Outlook

Transpacific associates Honolulu, HI

Cargo Sales and Management

03/2021 - Current

Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.

Implemented strategic shipping policies to achieve long and short-term sales targets.

Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.

Discussed cargo handling with flight crew to monitor in-flight movement. Adhered to airline cargo policies, monitored operations and reported Summary

Skills

Experience

discrepancies to management for review.

Analyzed sales metrics and trends, recommending improvement opportunities to management through strategic summary reports. Wrote reports, authored papers and organized supporting documentation. Maintained efficient service delivery while meeting budgetary limitations. Resolved customer issues efficiently to build loyalty. Responded to advanced issues with professional and relationship-focused approach.

Leveraged market knowledge and leadership ability to help drive profit increases.

Optimized productivity, streamlined program efficiency, and boosted profitability.

Met with customers to discuss options for selection of products and services.

Triple B Forwarders INC Honolulu, HI

Freight Coordinator

06/2015 - 06/2020

Managing the inflow of shipments into the respective warehouse by identifying the appropriate carriers taking into account the type of goods, cost, time and security (Freight Routing).

Auditing and approving logistic invoices for payment. Coordinating vendor deliver dates to assure scheduled timetables and planned deliveries are met to help manage volume and work load of receiving dock.

Developing and maintaining positive relationships with internal business partners and external suppliers.

Providing reports to management to show carriers metrics and vendor performance.

Maintaining all shipping records and reporting.

Understanding and actively participating in Environmental, Health & Safety responsibilities by following established company policies, procedures, training and Team Member involvement activities. Coordinated with freight forwarders to expedite international shipments. Estimated freight and postal rates to track shipment costs and weights. Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight. AĴached address labels, identification codes and shipping instructions to containers.

Retrieved stored items and traced lost shipments, when necessary. Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.

Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.

Validated load plans, cargo cleanliness and transportation documentation. Inspected received items to reconcile against invoices to record shortages and reject damaged goods.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Defined strategies and created a plan to achieve ambitious operational objectives.

Demonstrated self-reliance by meeting and exceeding workflow needs. Performed site evaluations, customer surveys and team audits. Team Clean INC Honolulu, HI

Executive Assistant

02/2014 - 06/2014

Serves as the primary point of contact for internal and external constituencies on all maĴers pertaining to the Office of the President. Serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.

Exercise good judgment in a variety of situations, with strong wriĴen and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential maĴers with discretion. Set up meeting and event logistics for senior management, including executives and board of directors.

Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.

Conducted required research, documentation and reports for executive team, board members and stakeholders.

Obtained signatures for important financial and legal documents. Opened, read and wrote answers to routine leĴers and correspondence for executives.

Orchestrated Board of Directors meetings and created agendas and meeting materials.

AĴended conferences in person and via e-conference format to represent organization and executives.

Crafted proposals and memos using desktop publishing and word processing software.

Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Revised and maintained master calendar for client appointments. Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives. Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.

Tante's Island Cuisine Kahului, HI

Server/Prep

12/2012 - 05/2013

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Operated POS terminals to input orders, split bills and calculate totals. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.

Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Collaborated with host, bus person and cook to serve up food and beverage options.

Arranged place seĴings with fresh tablecloths, tableware and flowers to beautify table.

Promoted desserts, appetizers and specialty drinks to optimize sales. Prepared salads, appetizers and set up garnish stations to assist kitchen staff.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Reviewed identification for patrons before serving alcoholic drinks. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders. Greeted newly seated guests quickly and efficiently. Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. Processed customers' payments and provided receipts. Minimized customer wait times by efficiently taking and filling large volume of orders each day.

Employers Options Kahului, HI

Recruiter Coordinator

06/2012 - 05/2013

Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.

Sourced, qualified and conducted screening interviews with job candidates.

Collaborated with recruitment and HR professional to achieve hiring goals.

Conducted interviews to ensure solid cultural alignment between client and candidate.

Kept company in compliance with EEO requirements.

Liaised with HR management to devise and update policies based on changing industry and social trends.

Maintained current calendar of job fairs and employment opportunities in each state.

Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.

Optimized recruitment efficiency and retained top talent by implementing new recruiting program.

Contacted all job applicants to inform of application status. Planned and executed recruitment events to bring in area candidates. Re-created hiring goals and objectives in difficult markets to address staffing issues.

Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling beĴer understanding of job expectations. Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.

Organized applicant drug tests and obtained results. Negotiated candidate salaries and prepared employment contracts. Brought in well-qualified, multifaced job candidates to fill open positions. Performed professional and technical recruiting in areas of skilled trade, finance and IT.

Provided recruiting activity reports to management utilizing industry- specific software and guidelines.

Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.

Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.

Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.

Reviewed referral candidates and contacted qualified individuals to request applications.

Sears Honolulu, HI

Cashier

10/2010 - 06/2012

Helped customers find specific products, answered questions and offered product advice.

Assisted with purchases, locating items and signing up for rewards programs.

Operated cash register, collected payments and provided accurate change. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Promoted specific item options to drive sales and achieve add-on purchases.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Scanned customer purchases, supporting transactions to streamline sales process.

Learned roles of other departments to provide coverage and keep store operational.

Welcomed customers, offering assistance to help find necessary store items.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Assisted customers with account updates, new service additions and promotional offers.

Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Inspected items for damage and obtained replacements for customers. Monitored sales events, added new merchandise and rang up purchases. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Commodity Forwarders Inc. Kailua

Kona, HI

Operations Manager

04/2007 - 02/2010

Responsible for team development, communications, sales, profit and cost control management.

Managed store operations and administration including scheduling, reports, inventory, and customer service.

Handle daily/weekly reports.

Communicated with global offices by telephone and email to facilitate smooth shipments.

Tracked and traced air shipments in order to maintain current status information.

Consulted customs brokers to arrange passage of goods through customs. Analyzed shipping routes to determine how to minimize environmental impact.

Built and strengthened relationships with trucking companies and airlines to optimize daily operations.

Coordinated with freight forwarders to expedite international shipments. Discussed detailed port information to importers or exporters. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Provided IT and software trouble-shooting support to rest of the organization.

Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Exceeded customer satisfaction by finding creative solutions to problems. Prioritized and organized tasks to efficiently accomplish service goals. Panda Travel Honolulu, HI

Travel Consultant

01/2003 - 01/2005

Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation. Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives. Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Increased boĴom-line revenue, monitoring travel competitor activity to maintain most competitive rate.

Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Handled travel arrangements for groups, couples, executives and special needs clients.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Strengthened traceability by developing organization systems for contracts, records, reports and agendas.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Provided top quality control to eliminate downtime and maximize revenue.

Automated office operations to manage client correspondence, record tracking and data communications.

Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.

Achieved top satisfaction, retention and referral rankings on consistent basis.

Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.

Explained benefits of purchasing travel insurance with clients. Toritos Mexican Food Honolulu, HI

Waitress

01/2002 - 01/2005

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Assisted kitchen staff with food counts by determining number of items required for complete service.

Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Increased sales of high margin menu items through effective upselling. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Prepared salads, appetizers and set up garnish stations to assist kitchen staff.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Minimized customer wait times by efficiently taking and filling large volume of orders each day.

Arranged place seĴings with fresh tablecloths, tableware and flowers to beautify table.

Education and Training

Travel Institute Of The Pacific Honolulu, HI

Certification in Travel

05/2001

C.O.M Pohnpei, FSM

Associate of Arts in Computer Science

05/2000

Samaren Chuuk Academy FSM

High School Diploma

05/1998

Hard working and dedicated Strong decision making skills Ability to manage multiple projects at the same time Exceptional oral and communication skills Highly organized Additional Information

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