Manufacturing

Laural Lirones

Customer Service Specialist

Battle Creek, MI 49017 *********@*****.*** 269-***-****

Work Experience

Sales/customer service

Loves Furniture and Mattress-Battle Creek

July 2020 to Feb. 2021

Greet customers, check availability on merchandise, write up invoices, schedule deliveries, keep customer informed of any changes. Customer service and support from start to finish of sale.

Utility Worker- customer service

URG - Dearborn, MI

March 2018 to Present

Field technician using tables and methaine detector on a daily basis checking gas lines for leaks. Also checking in home meters for leaks needing repair at customer service lines Contracted with Consumers and DTE to perform surveys and write up surveys for repair. Qualify leak status. Use a mobile Visual Methane Detector (VMD) to find mainline leaks under streets. Keep in touch with team members to accomplish set goals. Use cell phone to map and find location required.

postal carrier-holiday

USPS Service - Hastings, MI

October 2017 to December 2017

Letter and package delivery

Activities Assistant

The Manor of Battle Creek

March 2016 to August 2017

Social interaction with seniors to provide compassionate care. Run activities and get residents involved. Listen to current concerns and solve problems. Take clinical notes on residents who I attended during activities. Serve snacks during activities, serve lunch at the beginning of shift & help serve dinner. My department was also responsible for substituting in the kitchen when they were short handed. This happened quite often.

Home Care Aide

Self Employed - Calhoun County, MI

May 2015 to March 2016

Worked as a subcontractor for various home health care companies.

Machine Operator- Battle Creek

Bleistahl Manufacturing North America

July 2014 to May 2015

Do quality inspections on parts coming through to be packaged. Attach product bins to packaging machines, Fix machine when minor problems occur. Print labels and package products, putting correct label on boxes. Line up shipments for trucks and prepare shipping docs.

Denso- Battle Creek (through temp agency)

February 2013 to July 2014

Worked on assembly line to meet company orders, Production based on SOP, following quality standards, did product testing, clean and maintain work area.

Self Employed Owner/Operator Beauty Shop

Laural Lirones Beauty Shops - Battle Creek, MI

April 1995 to August 2010

(References upon request)

VA Medical Center

Tendercare of Westwood

Evergreen Nursing and Rehab

(Ran their Beauty Shops- that included sanitizing equipment after use cleaning brush rollers, perm rods, combs, and other equipment)

Locomotive Engineer

Canadian National Railway - Battle Creek, MI

July 1988 to April 1995

Moved freight loads/empties to desired location. Worked with team environment, filed reports to management when reaching final destination with freight train.

Sales/Customer Service

New York Carpet World - Battle Creek, MI

June 1987 to July 1988

Sales, set appointments, measure customers homes to determine amount of flooring needed,

Education

Associates Degree in General Studies (Emphasis on Business Management)

Kellogg Community College - Battle Creek, MI September 2010 to May 2015 Studied Office Technologies, including MS Office, Word, Excel, Power Point.

Battle Creek Central High School…. Graduated 1981

SKILLS ACCUMULATED

•Microsoft. MOS (4 years)

•Filing (10+ years)

•Copier/MFC/Fax/scanning (5 years)

•Customer Service Experience (10+ years)

•Accounts Receivable (10+ years)

•Heavy Machine Operator (Less than 1 year)

•Customer Service

•Customer Care

•Food Service

•Customer Support

•Front Desk

•Microsoft Word

•Microsoft Office

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