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Manager Sales

Location:
Kampala, Uganda
Posted:
April 21, 2021

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Resume:

Patel Nilesh

Nationality

Indian

Contact details

Email: adlu5i@r.postjobfree.com

Mobile: +256-***-***-***

OBJECTIVE A detail-oriented, passionate hotel manager with strong marketing skills and partner management expertise, with 25 plus years of experience looking to transfer a diverse skillset into a hotel management role with a purpose driven company or organization.

SUMMARY Along with a key interest in the hospitality industry, I have held multiple high-level positions in the food and beverage industry in emerging markets with a comprehensive background leading and improving cross-functional operational teams.

PROFESSIONAL EXPERIENCE

2017–till today

The McKinnon Suites, Kampala

Uganda

An 80-room hotel with 6 conference rooms, bar and restaurant located in the hub of Kampala, Uganda

General Manager

Operations

Planning and organising accommodating, catering and other hotel services

Planning work schedules for individuals and hotel teams

Dealing with all customer complaints and comments

Ensuring restaurant, events and conference run efficiently

Liaising with contractors and local suppliers to ensure the hotel is maintained

Daily audit of property and services

Marketing

Promoting and marketing the business (local and international)

Finance

Ensuring compliance with licensing laws, health and safety and other statutory regulations

Managing budgets and financial plans as well as controlling expenditure

2008–2017

Fairway Hotel & Spa

Uganda

A 110-room hotel and spa with 2 restaurants and 3 bars. Located centrally in Kampala, a popular 3* hotel in the region

Food and Beverage Manager

Operations

Managed the operations of 2 restaurants, 3 bars, 7 conference halls and 2 outdoor seating venues

Responsible for all menus and staffing including onboarding of new staff and further training for chefs and waiting staff

Managed budgets, worked in cooperation with the chefs for new products, menus and promotions to ensure increased sales at various outlets

Ensuring a high level of sales and service, welcoming and communicating with guests

Organise the restaurant team their tasks, schedules and information meetings

Ensure on- going profitability and knowledge of financial matters

Maintaining food quality and consistency

2005–2008

Kati Kati Africa Ltd

Uganda

AIndian Chinese, continental and local concept restaurant that seats 120 individuals, with an banquet facility for 5000 and a bar with a capacity of 200

Food and Beverage Controller, Accountant and Event Manager

Skill 1

Spearheading the food and beverage team to meet/exceed company goals for guest satisfaction survey, brand standard audit

Handling total receipts and balance against sales, deposit receipts and lock facility at end of day

Preparing budget and employee records prepare payroll and pay bills and monitor bookkeeping records

Managing events including: banquets, workshops, external catering services at various sites in Uganda

Focus on quality, continuous improvement, team work, mentoring and customer services are essentials

Facilitating Reach and setting SMART goals for all food and beverage leaders to ensure the company and personal goals are met and exceeded

Controlling all areas of cost management pertaining to cost of food, beverages and other related expenses

2002 - 2005

Speke Hotel Group

Uganda

Part of the leading hospitality groups in East Africa, I have had experience in most of their outlets regionally, ranging from 4* - 7*.

Food and Beverage Controller and Accounts Assistant

Handling accounts, reconciliation and auditing and banking for Tourist Speke Hotel

Tax invoice and paid out daily basis

Controlling food costs at all six outlets at the hotel, maintaining food costs between 24% and 30%

Ensuring that inventory levels are always correct, reordering and coordinating with suppliers and procurement

1993 - 2001

Lake View Restaurant

India

A Indian Chinese, continental and local concept restaurant that seats 180 individuals, with an banquet facility for 20,000

Operation Manager

Fully responsible for all aspects of all departments.

Monitoring and maintain operation & overhead cost in order to maintain maximum revenue to the organization

Taking prioritizes effectively to ensure most important tasks are completed on time

Monitoring the all departments with their respective managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture

Wide Experience in handling huge crowd and control of big function 16,000pax

EDUCATION

Qualification

Year Completed

Grade

B. Com

1991-1993

B

HSC

1989-1990

B

SSC

1988

B

Certification Course/Awards

Year Completed

Grade

Aptech Computer Education Account

2001

A

Scientific Solutions (2 certificates)

2004 & 5

Safe Pesticide Application

2004

Management of Small and Medium Scale Lodges and Hotel

2011

Uganda Hotel Owner’s Association

2012

Fairway Hotel ( 2 certificates)

2015

United States Department of State (12Certificates)

2015

LANGUAGES

English (Native), Hindi (Fluent), Guajarati (Fluent), Luganda (Conversational)

PERSONAL INTERESTS Travelling, exploning new cultures, opportunities, swimming and cricket



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