NISHANT R. G. Contact No. +91-770*******/

735*******

Email: adlomd@r.postjobfree.com

ITIL foundation certificate in IT service management

Six Sigma Black Belt completed

Bachelor of Commerce from Pune University

Telecom domain professional with 7 years of work experience as Change Manager/Acting TL (ITIL Process), 4 years of work experience in field of SCM (S&P, S&F), PMO, and 4.5 years of work experience in Customer Care Services 1 year as a Team Leader

Technical Skills:

Server configuration, Change freeze and Patching related activities,Change Analysis and Reporting

Possess knowledge of ITIL framework and ITIL foundation.

Professional Skills:

Team Management

Change management

Data analysis and report designing

Planning, Organizing and Prioritizing work schedule

Release Management

Change Coordination

Customer Service

Microsoft Office Word, Excel, PowerPoint

Professional and Domain certification achievement:

ITIL foundation certificate in IT service management

CS-100 Customer service delivery program.

T-200 Fundamentals of telecommunication training program.

Six Sigma Yellow Belt Certified (Reduced No Call No Shows (NCNS) for Infosys transport for AT&T Project)

Six Sigma Black Belt Completed (Reduced NCNS for Infosys transport for Pune DC)

ONTRAC STAR certification Program : 7 day training course for enhancement of skills related to people management, time management & Multi-tasking, personality development, team work and analytical

Professional and Educational Qualification:

Qualification

Pass Out Year

University

College/Institute

B.Com

2009

Pune University

M.K.C.L., Pune

H. S. C (12th)

2002

Maharashtra Board

Mahatma Phule Jr College,Akola

S. S. C. (10th)

1998

Maharashtra Board

B.K.Vidyalaya,Akola

Personal Details:

Marital Status: Married

DOB: 31st May 1982

Professional Experience:

With CompuCom india From April 29, 2019 – Till date

With leading American Pharma based Company Pfizer.

Project specific designation: Change Manager

Description: Working for Pfizer project which is Pharma based company

Functional Role:-

Planning and managing the changes which are supposed to be implemented on servers with help of ITIL framework.

Audit the Planning of (RFC) Change Request, which are supposed to be implemented on CI’s with the help of ITIL framework.

Analyzing whether the change will cause a disruption to IT services.

Analyzing risk, impact and urgency factors for implementing the change

Determine the type of change and decide its lead-time.

Check the Prepared Method Of Planning, Review Change and Change Implementation Plan.

Coordinating with stakeholders to get appropriate information about changes and its approval.

CAB Hosting - Discuss business critical changes in CAB meeting for approval.

Coordinating with the change implementer for successful implementation.

Change closure with correct rating in system after successful implementation.

Perform post implementation review for failed change if so.

Create Change Freeze request and Implement it.

Responsibilities:

Handling the team for CompuCom.

Monitor & Analyze team performance & Provide Coaching & training as per the requirements.

Getting the process updates in co-ordination with the Team Manager & cascades same to the team.

Helping the Team Member to understand and decrease their errors.

Assure that the team member should deliver the Quality Services & Resolve their concerns & Query’s.

Co-ordination with the client and keep the follow up of the cases escalated.

Resolving escalation in the given Turnaround Time.

Checking the daily audit.

Maintaining their data on daily basis.

Generating daily, weekly & monthly reports.

With Infosys BPM Limited From Feb 2012 – October 2018

With leading Australia based network solution Provider Company.

Project specific designation: Change Manager/Acting TL (Technical Support Specialist)

Description: Drive proactive change management process to implement security patching on Windows and Linux on monthly basis and Manage team for Infosys BPM.

Functional Role:-

Planning and managing the changes which are supposed to be implemented on servers with help of ITIL framework.

Analyzing whether the change will cause a disruption to IT services.

Analyzing risk, impact and urgency factors for implementing the change

Determine the type of change and decide its lead time.

Prepare Method Of Planning, Change Review Pack /Change Implementation Plan.

Coordinating with stakeholders to get appropriate information about changes and its approval.

Representing business critical changes in CAB meeting for approval.

Coordinating with the change implementer for successful implementation.

Change closure with correct rating in system after successful implementation.

Perform post implementation review for failed change if so.

Responsibilities:

Key responsibility of handling the team for Infosys.

Monitor & Analyze team performance & Provide Coaching & training as per the requirements.

Getting the process updates in co-ordination with the Team Manager & cascades same to the team.

Helping the Team Member to understand and decrease their errors.

Assure that the team member should deliver the Quality Services & Resolve their concerns & Query’s.

Co-ordination with the client and keep the follow up of the cases escalated.

Resolving escalation in the given Turnaround Time.

Checking the daily audit.

Maintaining their data on daily basis.

Generating daily, weekly & monthly reports.

With Asset Logistics & Express Pvt. Ltd. Pune From Aug-2010 to Feb 2012

Regional Manager:-

Functional Role:-

Key responsibility of handling the team for Asset. Monitor & Analyze team performance.

Extend expertise in sales and other business promotion activities at all the branches falling under my region.

Do improvement in business and other services.

Assess the functioning of different branches, franchisees so appointed by the company in different parts.

Co-ordinate between managers of different departments, regions, branches, agents.

Assure that the team member should deliver the Quality Services.

Co-ordination with the client and keep the follow up of the cases escalated.

Resolving escalation in the given Turnaround Time & Checking the daily audit.

Maintaining their data on daily basis & generating daily, weekly & monthly reports.

Aditya Birla Minacs Worldwide Ltd., Aurangabad From Aug-2009 to Aug 2010

Team Leader (Op’s.):-

Functional Role:-

Key responsibility of handling the team for Minacs.

Monitor & Analyze team performance & Provide Coaching & training as per the requirements.

Getting the process updates in co-ordination with the Team Manager & cascades same to the team.

Helping the Team Member to understand and decrease their errors.

Assure that the team member should deliver the Quality Services & Resolve their concerns & Query’s.

Co-ordination with the client and keep the follow up of the cases escalated.

Resolving escalation in the given Turnaround Time.

Checking the daily audit.

Maintaining their data on daily basis.

Generating daily, weekly & monthly reports.

WIPRO BPO, Pune From Jul-2008 Aug-2009

Designation: - Senior Associate

Job Profile:-

Handling Contracts of Billing for B.T. Customer’s.

Maintaining the data of escalated cases and keeping regular follow ups.

Out calling the Client whenever required.(Additional Responsibility)

E2E Serwizsol, Pune From May 2004 to Dec-2007

Sr. Customer Executive:-

Functional Role:-

Key responsibility of handling the Corporate Customers calls for Tata Indicom.

Getting the process updates in co-ordination with the Team Leader.

Helping Team Member to understand and decrease team errors & delivering the Quality Services.

Co-ordination with the client and keep the follow up of the cases escalated.

Resolving escalation in the given Turnaround Time.

Checking the daily audit, maintaining their data on daily basis & generating daily, weekly & monthly reports.

Date:

Place: Nishant R.G.

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