CURRICULUM VITAE

PERSONAL DETAILS

Name : Caroline Wambui Wanja

Date of Birth : 11th Oct 1992

Nationality : Kenyan

Cell Phone : 071*-***-***

Languages : English, Kiswahili

Email : adlkyo@r.postjobfree.com

adlkyo@r.postjobfree.com

PROFILE

An energetic, self-driven and highly motivated individual, with a strong desire to succeed and who possesses the ability to build positive working relationships with customers. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups and promote team cohesiveness. Highly organized and independent with the ability to effectively coordinate tasks to accomplish projects with timeliness and creativity. Willing to continue education to better myself for the companies I work for.

SKILLS

Outstanding customer service and communication skills

Proficient skills in management and leadership

Highly resourceful; able to adapt to changing priorities and maintain a positive attitude and strong work ethic

Highly organized and efficient in fast-paced, multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor when appropriate

CAREER OBJECTIVES

I enjoy working in a fast faced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that utilizes my skills and offer the chance for advancement as well allow me the opportunity to gain additional skills and experience.

EDUCATION BACKGROUND

2013-2015 : Nairobi Aviation College

Diploma in Community Development and Social Work.

2012 : Pop Inn College

Computer packages

2008-2011 : St. Florence Girls High School

Kenya Certificate of Secondary Education

1998-2007 : Kaguthi Primary School

Kenya Certificate of Primary Education

WORKING EXPERINCE

Oct 2020 – To date: Red Ginger Restaurent

Position : Waitress/Hostess

DUTIES:

Answered phones politely and promptly, accurately recording and confirming reservations

Answered telephone to provide establishment information and take party reservations

Consistently provided professional, friendly and engaging service

Skillfully promoted items on beverage lists and restaurant specials

Displayed enthusiasm and knowledge about the restaurant’s menu and products

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff

Provided friendly and attentive service

Inventoried and restocked items throughout the day

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

2019 – Oct 2020 : Blue Door Bar & Restaurant

Position : Waitress

DUTIES:

Delivered quality service by providing a warm and welcoming environment

Assisted co-workers whenever possible

Effectively listened to, understood and clarified guest concerns and issues

Maintained complete knowledge of restaurant and bar menu, including daily specials

Assisted with guest inquiries, takeout orders and maintained cleanliness of all stations

May 2017 – Nov 2018 : K1,Klub House

Position : Receptionist/Hostess/Cashier

DUTIES:

Managed guest expectations by relaying information regarding hours, wait times and specials

Inspected rooms for cleanliness and availability of supplies 3-4 times per shift

Assisted kitchen staff with food counts by determining number of items required for complete service

Accommodated guests with special needs, including accommodations for child seats and wheel chairs

Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs

CASHIER DUTIES:

Provided assistance with purchases, locating items and signing up for reward programs

Palletized merchandise for easy movement to sales floor locations

Received incoming product deliveries and relocated to storage shelves, coolers or bins

Read weekly sales inserts and monitored price changes

Organized stock room by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisle ways

Dec 2016 – April 2017 : Mambo Italia Restaurant

Position : Waitress /Hostess

DUTIES:

Calculated charges, issued table checks and collected payments from customers

Increased productivity by working quickly, helping other bussers and looking for ways to improve

Cleared tables efficiently to maintain high turnover rate and minimize wait times

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences

Helped to plan and execute parties for more than 60 guests, including coordinating menus and preparing tables

Monitored customer movements, and quickly cleared empty tables for future customers

Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests

2014 : Savanna Restaurant

Position : Waitress

2013 : Highland Restaurant

Position : Waitress

2012 : Highland Communication Ltd

Position : M-Pesa Assistant

2012 : St Florence Academy

Position : Teacher

DUTIES :

Maintains vision and mission of the school

Oversight of classroom instructional team

Research and create lessons

Provide students and parents with regular feedback regarding student performance

Prepare students for test and site based exams

2011 : Tellbell Communication Ltd

Position : M-pesa Assistant

DUTIES :

New M-Pesa membership registration

M-Pesa Withdraws and Deposit

Payment of electricity Bills.

LEADERSHIP ROLES

Head Girl High School

Chairperson of Science club

Member of Christian Union (CU)

HOBBIES

Listening to Music

Making new Friends

Socializing

REFERENCES

1.Alex Mulwa

Human Resource Manager

Mambo Italia Restaurant

Cell: 070*-***-***

P.O. Box 102**-*****

NAIROBI.

2.Madam Macharia

Head of Department

Nairobi Aviation College

Cell: 072*-***-***

NAIROBI.

3.Daniel Siwa

Human Resource Manager

K1,Klub House

Cell:072*******

NAIROBI.

Contact this candidate