Customer service

CURRICULUM VITAE

MOHAMED FAKRUDEEN.A, E-mail:***********@*****.***

S/O AMEERUDEEN.S.,

No:37 Ibrahim Main Road, mobile:984*******

Mannady,

Chennai,

600001.

Objective :

• To be a good learner and strive to achieve continuous improvement.

• To be a Leader of the winning team towards achieving corporate goals. Adopt in managing the entire engineering operations, coordination with internal department process

& developments, Quality issues & systems, Cost control techniques. Total work experience :

Worked at Ford India Private Limited (Sep 2014 / Feb 2016) Key Deliverables:

Production Operation

• Looking after day-to-day activities, production schedules, implementing quality tools, machine loading for optimum output and allocating work for achieving monthly production targets. • Minimizing bottlenecks for high productivity with maximization of men, material & machine. Worked as a Team leader with Appco Group in Chennai selling brand TATA SKY ( Dec 2016 – Dec 2017)

Self-Employed from (JAN 2018 - OCT 2020)

Worked as a Call Agent with CUSTOMER BROADCAST (NOV 2020 - FEB 2021) Job Description:

• Customer service

• Interpersonal Skills

• Responding to any queries in a timely manner

• Leadership

• Handling customers with soft skills.

• Leading a team members by giving them process guidance and proper feedback.

• Building customer loyalty

• Training new hires for the whole process.

• Getting feedback from the customer’s satisfaction in a regular basis. ACADEMIC QUALIFICATION

PERSONAL DETAILS

Name : A.Mohamed Fakrudeen

Father’s Name : S.Ameerudeen

Date of Birth : 31.05.1994

Marital Status : Single

Nationality : Indian

Permanent Address : No,37 Ibrahim Main Road,

Mannady,

Chennai - 600001

DECLARATION

I hereby declare that all the above mentioned particulars are true to the best of my knowledge. DATE :

PLACE : Chennai

(A.MOHAMED FAKRUDEEN)

Course Institution Board/

University

Year of

completion

Percentage

D.E.E.E., Aalim Muhammed

salegh Polytechnic

College,

Chennai.

DOTE April 2013 63%

S.S.L.C., MEASI Matriculation

Hr. Sec.School,

Chennai.

Matriculation Mar.2009 57%

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