Manager Sales
Resume:
COVER LETTER
Alexis N. Stillwell
*** ******** **** *****, *******, OH 43230
**************@******.***
A Few Things About Me
Professionalism
My modeling career has transformed me into a very responsible, head-strong, and an above and beyond woman from a young age. Having to mature early has allowed me to carry confidence, and knowledge, as well as, professionalism in everything I do.
Enthusiasm
Having a great attitude and a positive energy is so important to me in customer service. What I believe in, I go for and strive to become better everyday.
Knowledgeable
Creating my own schedules, having to work with million-dollar companies, and managing a store alone at 18, has taught me a lot. Personally, I believe I can bring a lot more to the table than I even stated. I strive to learn as much as I can and use that information to make myself and others around me better. EMPLOYMENT
Bacardi 09/2019- Present
Promotional Specialist
Adjust and Create schedule
Travel to every event with reliable transportation, and present the brand and specialty drink assigned for each specific event
Required to represent self in a professional manner and send in photos of table set up, customer pictures, and pictures of attire for marketing manager to see and approve
Also required to send in a detailed report after about the outcome of every event, to the manager Airbnb 05/2018-08/2019
Non- Trip Representative
Put through a 12-week training course, and finished with less than 50% of the starting class amount
Promoted directly after training to go out on the call floor and start working with customers
Excelled in this position learning extremely quick, having outstanding customer service, receiving all 10s from reviews, and helping the customers with extreme swiftness and confidence Trip Representative
Next promotion, helped guests that were in need of immediate assistance while currently in their Airbnb.
Case Manager
Another promotion within the first two months on the floor. Higher promotion was necessary because of the Manager position.
Settled disputes for the hardest situations the company was approached with
Because of the situation, most customers were already upset, making it more difficult to redeem 10 stars from the customers
Messaging Team
Hardest position on the floor because of the inability to call customers (had to wait on work to be assigned by the head Manager).
Everything was done through messaging, emailing, and rarely a phone call out from Airbnb. This position included returning messages that were sent out to customers about different issues
Regardless, customers were still pleased- 10 10s in a row from within the first week of the position, and numbers kept rising from there
Panera Bread 06/2012-04/2018
Sales Associate
Greeted customers at the counter and ensured an accurate, complete and timely order was produced. Prepped food and performed operational activities such as inventory control and monitoring food supplies.
Trainer
Trained associates on day to day operations of the bakery-café to ensure compliance with standards. All while performing the same tasks as a Sales Associate as well Shift Manager
Assisted General Manager by managing the daily operations of the bakery café, ensuring company standards were maintained and continuously improved
Lead, influenced, and encouraged associates to provide the best service in the industry
Assisted General Manager in hiring, training, evaluating and disciplining associates
Performed operational activities such as inventory control, scheduling, sanitation planning, maintaining stock and monitoring food supplies
Made operational decisions in the absence of the General Manager. Established and built positive relationships with guests to ensure satisfaction and continued sales. Ensured the bakery-café was staffed to maintain company essence to quality standards. Bread Bash Trainer
Boosted sales by 15%, while providing delivery services to local businesses
After two months of working at the Calhoun location in Cincinnati promoted to train new employees, outstanding work was shown through ticket times that were decreased by 60%
Only one chosen by the General Manager out of all 7 stores in the Cincinnati area Catering Coordinator
Built, packaged, and delivered hundred dollar catering orders for companies all around the Cincinnati area
Delivered orders in a timely manner with excellent service and quality
Trained new coming employees on Panera Breads standards and expectations for joining the company
Activities and Skills
Acting Role in motion Film Picture, The Journal
Modeling/Acting Career with Commercial and Print Ads
Individually Organized Recycling Program for Condo Complex/Presented to HOA Board of Directors
Team Member of S-Club (Community Outreach Club)
Club Volleyball / Track
And More!
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