STACIE LORENZ

**** ***** **** **. *********, MI *9461 · 231-***-**** (C)

adk8s9@r.postjobfree.com

To find a remote position that allows me to use my skills and experience to succeed and become a valuable member of the company.

EXPERIENCE

AUGUST 2020– PRESENT

WORK FROM HOME TRAVEL PRO, WORLD TRAVEL HOLDINGS

Travel agent booking/selling cruises for clients and servicing their bookings.

OCTOBER 2014 – AUGUST 2020

WORK FROM HOME CUSTOMER SERVICE SPECIALIST, Nordstrom.com

Servicing customers by phone, e-mail, and chat. Help with mentoring/training new hires and also recently moved into an Online Beauty Stylist position that focuses on upselling. Am able to maintain all goals set by the company and was also the number one agent in the entire company based on my statistics and customer service surveys in March 2019.

AUGUST 2009 – SEPTEMBER 2013

EDDIE BAUER BRAND AMBASSADOR, vipdesk.com and west at home, LLC

Began as sales associated for VIPDESK.com, placing orders and servicing customers while maintaining all goals set by company. Moved into customer service and added additional duties including e-mail and chat. The Eddie Bauer Contract then moved to West at Home LLC where I continued as a live chat agent.

EDUCATION

JUNE 1990

DIPLOMA, godfrey lee high school - wyoming, MI

Business and general studies, 3.65 GPA

OCTOBER 2008

Baker college online

Was working on an Associate's degree in accounting but did not complete. Was on the Dean’s list several times.

SKILLS

Over 10 years of work at home experience

Excellent customer service skills

Quick learner

Advanced computer skills

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