To find a remote position that allows me to use my skills and experience to succeed and become a valuable member of the company.
AUGUST 2020– PRESENT
WORK FROM HOME TRAVEL PRO, WORLD TRAVEL HOLDINGS
Travel agent booking/selling cruises for clients and servicing their bookings.
OCTOBER 2014 – AUGUST 2020
WORK FROM HOME CUSTOMER SERVICE SPECIALIST, Nordstrom.com
Servicing customers by phone, e-mail, and chat. Help with mentoring/training new hires and also recently moved into an Online Beauty Stylist position that focuses on upselling. Am able to maintain all goals set by the company and was also the number one agent in the entire company based on my statistics and customer service surveys in March 2019.
AUGUST 2009 – SEPTEMBER 2013
EDDIE BAUER BRAND AMBASSADOR, vipdesk.com and west at home, LLC
Began as sales associated for VIPDESK.com, placing orders and servicing customers while maintaining all goals set by company. Moved into customer service and added additional duties including e-mail and chat. The Eddie Bauer Contract then moved to West at Home LLC where I continued as a live chat agent.
DIPLOMA, godfrey lee high school - wyoming, MI
Business and general studies, 3.65 GPA
Baker college online
Was working on an Associate's degree in accounting but did not complete. Was on the Dean’s list several times.
Over 10 years of work at home experience
Excellent customer service skills
Advanced computer skills