Front Office Manager
Resume:
ARVIND
SINGH
@ adjyuj@r.postjobfree.com
aTodgarh,Ajmer
SKILLS
•Team leadership
•Staff management
•Documentation and control
•Customer service
•Hotel information
•Issue handling
•Payroll and budgeting
•Inquiry response
•Reservations management
•Guest satisfaction specialist
•software Knowledge ; Opera,IDS
,WINHMS,micros
•Balance, Handle Cash, Credit, Fo
rms, selling, Supervise,Etc.
EDUCATION
I.K.Gujral Punjab Technical Univers
ity Campus Hoshiarpur
Hoshiarpur, PB•2014
MBA: Hospitality
American Hotel & Lodging Educatio
nal Institute
Orlando, Florida•2013
GED
•Professional development
completed in Leadership and
management in the Hospitality
Industry
Maharshi Dayanand Saraswati Univ
ersity
Ajmer, RJ•2011
PROFESSIONAL SUMMARY
CAREER OBJECTIVE
A professional with 6 + years' experience in hospitality industry. Seeking for a better opportunity to utilize and enhance my capabilities by learning more innovative things in a professional organization. Key Attributes:
Excellent interpersonal communication and guest service skills. Maintains professional appearance and demeanour at all times. Leadership ability and organization skills together comfortable taking ownership of projects and expanding the scope of responsibilities. Bilingual professional able to remain composed and calm in all types of situations. Highly trained Front Office executive a great attitude quick to resolve customer complaints and issues.
WORK HISTORY
Al Maha Residence–Duty Manager
Ras Al-Khaimah, Ras al Khaimah•10/2018 to 21 march 2020
•Greet all Guest at all the time in a friendly and helpful manner, and attempt to learn and use Guest name at every opportunity.
•Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.
•Keep Update of Hotel Establishment Information System.
•Accommodate Guest special requests whenever possible assist in pre-registration and room blocking whenever necessary.
•Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.
•In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.
•To use the up-selling techniques in order to maximize the Rooms Revenue.
•Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.
•Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.
•Develop Detailed Knowledge of the Hotels Key Personnel, service, outlets, and hours of operation for each.
•Handle the Safe Deposit Boxes according to the Hotel procedures.
•Prepare and report guests with High Balance to the attention of the Front Office Manager.
•Be thoroughly aware of the Hotel Reservation System, and cancellation policy.
•Communicate with all other departments through the proper channels, and through the Communication Forms.
•Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.
•Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the FOM.
•Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures. Bachelor of Arts
Govt. Senior Secondary School, Tod
garh
Todgarh, RJ•2008
High School Diploma
•Use proper Telephone manners.
•Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.
•Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.
•Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current.
•Always deport Him/ Her in keeping with the high standards of behaviour and appearance expected of his Hotel in his/her attitude towards Hotel Guest and employees.
•
Radisson Blu Udaipur Palace Resort And Spa - Front Office Executive Udaipur, RJ•05/2018 - 10/2018
Radisson Blu Hotel - Front Office Supervisor
Greater Noida, UP•12/2017 - 04/2018
Radisson Blu Hotel Ahmedabad - Front Office Supervisor Ahmedabad, GJ•02/2016 - 12/2017
Ramee Guestline Hotel, Bangalore India - Front Office Associate Bengaluru, KA•02/2014 - 02/2016
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