Customer service is my specialty I have years of hands on experience.

Professional Summary

Skills

Experience

Education

DAE L. KRAUSE

**** ***** **., ***** ****, AK 99705 907-***-**** ********@*****.*** Dependable retail industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Customer relations Problem-solving

Task prioritization Prepare orders

Shipment packing Multitasking

Relationship building

Order Fulfillment Associate 08/2020 to 12/2020

Walmart – Fairbanks, Alaska

Coordinated replacement products to meet customers' needs with similar levels of quality. Followed picking and packing specifications for each type of product. Maintained integrity of cold chain on loads with temperature requirements. Front of House Team Member 11/2017 to 08/2020

East Ramp Wood Fired Pizza – Fairbanks, Alaska

Offered above-and-beyond help with dining needs to maintain hospitable environment. Interacted positively and communicated clearly with each guest to create positive experiences. Educated FOH staff on alcoholic and non-alcoholic beverages through regular instruction. Developed new strategies to improve customer loyalty and maintain high satisfaction rates with consistent service.

Starbucks department Manager 08/2007 to 08/2014

Safeway – Fairbanks, Alaska

Engaged customers in friendly conversation and effectively implemented suggestive selling techniques. Coordinated smooth department receiving, inventory storage, and product management. Trained employees in department policies and procedures, as well as sales techniques and customer service strategies.

Checked cleanliness and sanitation regularly and implemented corrective actions to meet standards. Taught employees to provide prompt and courteous service and how to handle many situations without input.

Stocked, rotated, and marked product to maintain displays and promote sales. Evaluated the performance of associates and mentored underperforming employees on ways to improve. Tracked labor, sales, and inventory and managed operations to maximize returns. Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

High School Diploma: May 1993

North Pole High School - North Pole, AK

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