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Engineer Quality

Location:
Fort Wayne, IN, 46802
Salary:
70000
Posted:
December 27, 2020

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Resume:

Pilar Pallares

Fort Wayne, IN ● 260-***-****● adizrf@r.postjobfree.com

CUSTOMER SUPPORT ENGINEER (Delphi/Aptiv) Representative at GM Assembly Plant in Fort Wayne, IN

(July 2013 – Aug 2020)

Main Activities

● Provide lead and direction to problem-solving for quality issues at the customer location. (8 D's, 5 Why's, containment and rework activities).

● Participate with manufacturing and application engineering in providing suggestions for improvements of the process and design of our product.

● Oversee containment activities, inspection plans and Corrective Actions.

● Reports to Delphi Plants and upper management about the Quality Issues from Customers. Key Skills

● In-depth knowledge of product testing methodologies, practices and theories

● Superior working experience in various areas as senior quality engineer, lead auditor, manager, customer service engineer and resident engineer

● Extensive knowledge of QA best practices causes identification, and agile development methodologies.

● Extremely proficient and detail-oriented with strong problem solving skills

● Superior loyalty, team player, and trainer to Quality Engineers and QC inspectors

● Good verbal, communications

● Extensive expertise in both the automotive industry and aerospace industry. An industry leader who is well versed with developing quality testing procedures and validation of products as well as audits and quality control.

Work Experience

Senior Quality Engineer, Labinal (July 2011-Jan 2013) Chihuahua, MX Aerospace

Product: Electrical harnesses

● Responsible for corrective actions for nonconformance reports from the Customers.

● Processed audits on the shop floor according to the process control plan.

● Provided training to operators and QC Inspectors.

● Oversaw receiving inspection activities, inspection plan, and containment.

● Issued complaints to vendors and validated their corrective actions as well as processed their on-site audit.

● Implemented and followed-up with layered process audits as well as continuous improvement activities.

● Prepared Quality reports to upper management for both internal and external quality.

● Worked with engineering and manufacturing to promote the implementation of error proofing.in the processes

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Pilar Pallares

Fort Wayne, IN ● 260-***-****● adizrf@r.postjobfree.com

● Responsible for implementing and maintaining the calibration system. (Measuring System Analysis)

● Monitored QC data to assist in decision-making to improve the manufacturing process.

● Use of statistical process control.

● Implemented the use of gauges for all critical and key product characteristics as defined by customer and internally.

Quality Manager-ECI, (November 2010-Jun 2011) Chihuahua, MX Products: Electrical Harnesses for home appliances

● Provided direction for the quality strategy, managing quality department staff, maintaining and developing analytical methods

● Conducted analytical training, integrity of quality records, customer satisfaction and product variability.

● Served as lead auditor and coordinated internal and external audits while also implemented and followed up on Quality Systems (ISO 9001 and TS 16949)

● Interfaced with customers to ensure compliance with customer quality requirements.

● Provided leadership and expertise to implement, improve and maintain quality systems

● Supported lean manufacturing activities and coordinated APQP activities.

● Coordinated PPAP submission to customers.

● Followed up with PFMEA and process control documentation in the assembly areas.

● Oversaw receiving inspection activities, inspection plan, and containment.

● Acted as a primary resource in the research and response to customer complaints, rejections, and requests for corrective action to enhance positive customer and supplier relationships in a cooperative environment, including continuous follow-up and interface with customers and/or suppliers on all quality issues

● Prepared and presented detailed and management oriented written and oral reports

● Proficient in the use of statistical process control. Quality Assurance Coordinator, Southco Inc, (January 2006- November 2010) Chihuahua, MX Products: Hinges, Rotating and positioning devices and Hardware access control Customers: Panasonic, Lear Corporation, JCI, BMW and Delphi.

● Assess QA requirements for projects

● Managed QC inspectors and document controllers

● Trained all relevant parties in quality standard requirements

● Conducted root cause analysis of major defects

● Conduct supplier QA audits and reports

● Ensured that the QC inspector had the necessary resources to effectively conduct their tasks

● Implementation and follow up to Quality Systems (ISO 9001 and TS 16949)

● Followed-up on receiving inspection activities, inspection plan, and containment.

● Work with Engineering and manufacturing to promote the Implementation of error proofing. 2

Pilar Pallares

Fort Wayne, IN ● 260-***-****● adizrf@r.postjobfree.com Quality Manager, Lear Corporation (March 2001-November 2006) Juarez, Chih., MX Products: Wiring harnesses in the automotive industry Customers: DaimlerChrysler at Janesville assembly plant in Michigan, Toledo assembly plant in Ohio and Chrysler in Australia

● Served as lead auditor and coordinated internal and external audits while also implemented and followed up on Quality Systems (ISO 9001 and TS 16949)

● Responsible for corrective actions for nonconformance reports from the Customers.

● Provided lead and direction to problem-solving for quality issues at the customer location. (CAR's, 8 D's, 5 Why's, containment and rework activities).

● Participated with manufacturing and application engineering in providing suggestions for improvements of the process and design of our product.

● Supported lean manufacturing activities and coordinated APQP activities.

● Coordinated PPAP submission to customers.

● Followed up with PFMEA and process control documentation in the assembly areas.

● Provided training to quality engineers and QC Inspectors.

● Oversaw receiving inspection activities, inspection plan, and containment.

● Implemented and followed-up with layered process audits as well as continuous improvement activities.

● Prepared Quality reports to upper management for both intern and external quality.

● Worked with engineering and manufacturing to promote the implementation of error proofing.

● Responsible for implementing and maintaining the calibration system. (Measuring System Analysis)

● Participated in certification of new products and process changes.

● Monitored QC data to assist in decision-making to improve the manufacturing process.

● Proficient in the use of statistical process control.

● Implemented the use of gauges for all critical and key product characteristics as defined by the customer

Delphi Customer Quality Resident Engineer, Guide Corporation (February 1998-March 2001) Product: Seat Systems Division (Cut and Sew manufacturing operations) Anderson, IN

● Provided lead and direction to problem-solving for quality issues at the customer location. (CAR's, 8 D's, 5 Why's, containment and rework activities).

● Participated with manufacturing and application engineering in providing suggestions for improvements of the process and design of our product.

● Oversaw receiving inspection activities, inspection plan, and containment.

● Reports to Delphi Plants and upper management about the Quality Issues from Customers. QC Manager, Delphi Automotive (June 1993-February 1998) Juarez, Chih. MX Product: Wiring harness for the automotive industry

● Responsible for corrective actions for nonconformance reports from the Customers.. 3

Pilar Pallares

Fort Wayne, IN ● 260-***-****● adizrf@r.postjobfree.com

● Participated with manufacturing and application engineering in providing suggestions for improvements of the process and design of our product.

● Processed audits on the shop floor according to the process control plan.

● Provided training to quality Supervisors and QC Inspectors.

● Oversaw receiving inspection activities, inspection plan, and containment.

● Worked with engineering and manufacturing to promote the implementation of error proofing.

● Monitored QC data to assist in decision-making to improve the manufacturing process. Education and Training

● University of Juarez, (1991-1995)-B.S. in Industrial Engineering

● Certified as Lead Auditor for ISO 9001 and TS 16949 by BSI Languages: Spanish and English

Skilled in Negotiation

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