Richard Adams

Property Manager

Stockbridge, GA *0281

adiwcc@r.postjobfree.com

678-***-****

Looking for that challenging position that offers opportunity for advancement with a company that offers customers a differentiated customer experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Community Manager

Peak Living - Richmond, VA

May 2018 to December 2020

• Oversaw 320 units, 7 onsite employees

• Provide team building to ensure employees atmosphere remains efficient and stress-free

• Operate property within budgeted guidelines and ensure all invoices are complete and correctly coded

• Reduced legal proceedings by mentoring residents on financial management allowing me to keep and maintain low delinquency each month

• Prepare weekly/monthly management and financial reports

• Audit and maintain accurate and complete files on residents, apartment maintenance, vendors, traffic reports, permits and license, and other property records

• Responsible for gathering bids and negotiate pricing for budgeted capital projects

• Assisted Regional Manager with preparing annual budget

• Manage yearly service budget and negotiate contracts with vendors

• Assisted Regional Manager with training on-boarding of new managers

• Supervise renovation operations to enhance performance of property and achieve company goals

• Oversaw all capital improvements being performed onsite while remaining within budget

• Work with all vendors to ensure work is scheduled, complete and invoices are submitted in a timely manner

• Responsible for preparing monthly financial overview for owners

• Tax credit & Section 8 experience

Property Manager

Allied Orion - Richmond, VA

September 2016 to May 2018

Responsibilities

• Effectively marketing and leasing the apartment community to new residence with a 97% to 100% occupancy rate.

• Month close out with 0% delinquency

• Decreased property expenses by 30%

• Manage maintenance request and property issues.

• Tax credit experience.

• Senior Community 55 and Up

Overnight Customer Service Manager

Allianz Global Corporate & Specialty - Richmond, VA November 2014 to November 2016

Responsibilities

• Respond professionally to inbound telephone and email inquiries from customers.

• Anticipate customer needs by providing relevant solutions.

• Responsible for learning products and staying up-to-date on new products or policies.

• Accurately enter pertinent customer data and research customer information.

• Send out claim forms and answer claims status questions.

• Review and resolve pending policy inquiries.

Assistant Manager

AMURCON Realty - Richmond, VA

April 2014 to October 2016

Responsibilities

• Effectively marketing and selling the apartment community to new residence.

• Prepare and responding to all correspondence for residence.

• Renewing and re-certifying tax credit and conventional residents Customer Service Sales Supervisor

T-Mobile - Richmond, VA

2011 to 2015

• Provide world class customer service to all customers, and team members.

• Showing how to give that differentiated customer experience on a daily bases.

• Ranked as having one of the top sales customer service teams for the last 12 months.

• Exceeds all monthly team production expectations each month.

• Supervise, mentor, development/training of a team of 15 customer service representatives

• A team leader always willing to provide support and knowledge. Customer Service Representative

Vangent (Medicare) - Richmond, VA

2009 to 2011

• Exceeded monthly expectations on customer service performance.

• Provided excellent customer service to Medicare beneficiaries.

• Knowledge of Medicare benefits, policies and procedures.

• Knowledge of basic medical claim information.

Customer Service Manager/ Photo Tech

WalMart - Richmond, VA

2008 to 2011

• Managed and provided support for all front line cashier employees.

• Customer service support for any customer issues.

• Employee scheduling.

• Employee training.

• Cash handling.

Team Lead - Medical Claim Imaging and Batch Room Technician Va Premier Heath Plan - Richmond, VA

2003 to 2009

• Scanned claims and correspondence on high powered scanner.

• Maintained and exceeded daily production standards to ensure timely processing of all claims.

• Created weekly and monthly employee schedules.

• Traveling for departmental training of employees for all sites. Education

High school diploma

John Marshall High School - Richmond, VA

1996 to 2000

Skills

• Customer Service (10+ years)

• Management (7 years)

• Fair Housing Regulations

• Property Management

• Section 8

• Tax Experience

• Property Leasing

• Accounts Payable

• Yardi

• Office Management

• Accounts Receivable

• Contract Negotiation

• Pricing

• Financial Management

Certifications and Licenses

Fair Housing Certificate

January 2020 to January 2021

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