Helber Ramos

ADDRESS: *** ****** ***, ****** ******, NY 10302

PHONE: +1-917-***-****

E-MAIL: adiqyc@r.postjobfree.com

Work Experience

Title: Dedicated Support Engineer (05/2013 - Present)

Company: Novell (Micro Focus)

Expert support of all NetIQ IAM products, even achieving to solve many chronic issues that no one on the same role have solved before.

Oftentimes involved in very important decisions about Conception, Elaboration and Design of all environments using NetIQ IAM products. Many times providing game-changing solutions.

Frequently interacting with other specialist engineers and developers from US and India for very complex problems fix, both helping and being helped.

Also keep on developing all specific breakthrough solutions mentioned on my previous job, but in a more advanced scenario.

Title: Access & Identity Management Consultant and Designer (09/2012 - 05/2013)

Company: Oi (Telemar / Brasil Telecom)

Conception, Elaboration, Design, Preparation and Implementation of all environments using those Micro Focus products mentioned on my previous job.

Also doing all the other activities mentioned on my previous role, but in a more advanced scenario.

Title: Access & Identity Management Administrator (05/2006 - 09/2012)

Company: Oi (Telemar / Brasil Telecom)

Team coordinator during one year, until be promoted to Consultant and Designer.

Astonishing Implementation, Management, Administration and Monitoring of all NetIQ IAM products, especially these: NetIQ Access Manager, eDirectory, Identity Manager (DirXML), Sentinel, Novell Zenworks and Linux SuSE.

Development of several bash/Shell scripts that revolutionized the environment, decreasing significantly the number of tickets. Sometimes using also Expect and PERL.

Considerable development of many web tools that brought a much higher control of all environment and made the Support work much easier, reducing costs a lot.

Constant interactions with network team and its equipments: F5 LTM, F5 GTM, Checkpoint, etc... Learning very much how to operate these devices as well as the whole network infrastructure.

As a System Integrator Administrator, occasionally having to learn the other integrated systems, such as RACF, AD, OID, SAP, Databases and many others. Sporadically teaching these system's teams how their solutions work.

Frequently handling skillfully many critical and complex incidents under customer's high pressure.

Title: Internship in systems development, operation and maintenance (05/2004 - 01/2006)

Company: Brasil Telecom

Wide data gathering automation development, using s3270, PHP and MySQL; for employment control, equipment monitoring, report generation and much more.

Web tools development for systems and employees administration, report view, etc; using PHP, phpGACL and Javascript.

Maintenance and configuration of the Linux servers hosting the developed web tools as well as ADSL system services.

Configuration of some ADSL infrastructure equipment, such as DSLAMs and routers, in a huge network architecture.

PC Technician (05/1998 – 12/2005)

Company: Self-employed

Assembly, Maintenance and Configuration of several desktop computers regarding both hardware and software.

Skills

Soft Skills:

Ability to work under pressure Adaptability & Flexibility

Perseverance & Motivation Collaboration & Teamwork Problem Solving Initiative Self-taught Attention to Detail Innovation Analytical Thinking

Technical Skills:

NetIQ Access Manager NetIQ eDirectory NetIQ Identity Manager (DirXML) NetIQ Sentinel Novell Zenworks LDAP SAML 2.0 OAUTH

WS Federation XML Active Directory MySQL Reverse Proxy Apache XSLT Linux/Unix Bash/Shell Scripting LAN Wireshark TCP/IP SSL/TLS Certificates F5 LTM Load Balancing Nagios Java Python Javascript C/C++ PHP HTML5 CSS JSON Visual Basic Pascal Assembler Expect Perl Docker Data Mining

Education

BS in Network Engineering (03/2001 – 12/2005)

University of Brasilia (UnB)

Certifications

CompTIA A+

IELTS

Languages

English (Proficient/Fluent)

Portuguese (Native)

Spanish (Beginner)

Obs.: Sponsorship required to work in the US

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