Ebbony Dents

Miami, FL *****, adioa8@r.postjobfree.com, Mobile 786-***-****

CAREER SUMMARY

I am seeking a position with a company that will allow me to use my knowledge, and allow me the

opportunity to grow as a professional. I seek to contribute to a company's success by utilizing my skills

and extensive educational training

EDUCATION/CERTIFICATION

High School Diploma Miami Central Senior High School 2005

CORE COMPENTENCES

Administrative Duties Customer Service and Satisfaction Team Leader Conflict Resolution

Microsoft Office Avaya Phone System Staff Manager of a team of 5 or more Detail Oriented Multi – tasker Fast Learner

PROFESSIONAL EXPERIENCE

Amazon - Miami Gardens, FL 11/2019 to 4/2020

Picker/Packer

Picking orders quickly and accurately

Treating products with care so they arrive in mint condition

Lifting, wrapping, labeling and loading products for shipping

Following all company safety protocols

Keep work area clean and organized

Must be able to lift 30 lbs and stand for the entire shift

Consistently meet deadlines for product orders

ROSS 3/2019 to 10/2019

Sales Associate

Handling cash transactions,

Placing items on shelves,

Creating attractive displays,

Answering to customer inquiries and meeting sales goals.

Leadership when needed.

Represents and supports the Company brand at all times.

Expedites newly received merchandise receipts to the sales floor with a sense of urgency

Correspondence Processor

Molina Healthcare 02/2015 to 02/2017

Provider Service Rep

Provides clerical, data entry and/or telephone support for the Utilization Management

Manages the workflow for responses of incoming authorization requests and correspondence from Molina members and providers, collaborating with team members to provide timely replies.

Generates, processes, tracks and stores authorization requests and correspondence related to Care Access and Monitoring approvals and denials and other integrated Molina programs including Behavioral Health and Long-term Care.

Enters member demographic data and provider information updates into appropriate systems.

Processes and monitors all denial letters through Molina denial database

TARGET 10/2014 to 01/2015

Lead Cashier

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Inventoried stock and reordered when inventory drops to a specified level.

Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Established or identified prices of goods, and tabulated bills using cash registers or optical price scanners.

Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers.

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

References Upon Request

Contact this candidate