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Operation management

Etobicoke, ON, M2M 4B2, Canada
December 30, 2020

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Wilson Wai

* ****** *****, *******, **, M*M*B*, Canada

Cell: 647-***-**** ; Email: ; Gender: Male

nationality: canadian Linkedin:

Expertise: Finance / Procurement / Operations Management

Strategic Planning / Project Restructuring / Program Development

Streamlining Operations / Team-Building / Profitability Improvement

Summary of Qualifications

-Results-oriented Management Professional with 30 years of solid corporate experience in progressively responsible positions, and proven achievements in all aspects as a Successful Strategic Planner, Team Builder and Leader, Facilitator, Motivator, and with tactfulness in customer service and communications.

-An Innovative Self-starter with the ability to identify and assess changing conditions in an organization, and match resources to achieve short-and long- terms goals to improve the efficiency of operations.

-Project Management/Program Development: Demonstrated ability to delegate and encourage staffs to perform at their maximum potential, meet deadlines within budget, address specific trouble-spots, conceptualize, research and organize a team including clients and staff to promote top-notch customer service.

-Achieve company goals and surpass production expectations while maintaining quality, safety and integrity through total quality management.

-Analyse cost planning, predict forecasts to ensure effective cost containment.

-Excellent organizational and management skills

-Proven ability to work under pressure, demonstrated problem solving, strong decision making abilities and negotiation skills; able to multi-task and maintain positive attitude when dealing with difficult situations

-Quality Assurance: ISO 9000 / 14000; QS 9000; TS16949 (Plan, Policies, Procedures, Instructions, Records), Safety and Training, Internal Audit, Statistics, Continuous Improvement; ISO 14001:2015 Lead Auditor

-Possess sound business and financial acumen; exceptionally focused with a strong sense of urgency for customer needs, highly organized and efficient mindset with a down-to-earth management style that inspires and supports all levels of an organization with high energy and a passion for business success.

Career History:

Umicore Precious Metal Canada Inc, Markham, Ontario, Canada, May 2018 – Present

Leading supplier of precious metals products in grain, wire, sheet and tube form and provides assaying and refining services for gold, silver, platinum and palladium.


-Responsible for managing production operations such as reviewing production and operation reports to ensure optimal level of annual budgets, production cycle and costs, labour hours, and equipment is kept in good running order

-Co-ordinate schedules between production and maintenance to ensure necessary repairs and services to production in a cost-effective manner to prevent business interruptions

-Manage and modify production and inventory to maintain and strengthen operation profits through production cost and quality

-Directing and leading reports, creation and completion of regular reviews to develop human resources. Ability to coordinate manufacturing activities with all other operational functions of the organization and suppliers to improve organizational progression

-Ensure all semi-finished product orders are delivered on time and within specification. Act as point person for investigation should any complaints or returns be received. This includes confirming mass balance of lots as per acceptable variation and that inventory control procedures are followed by establishing production, quality and cost control standards

-Leadership role for strategic and tactical manufacturing planning, quality improvement, cost reductions, productivity and process improvements, equipment and automation development and growth and profitability

-Contribute to achievement of facility-wide goals including EBIT, KPIs, and adherence to standard procedures. Introduce new/revised policies to staff and ensure they are followed at all times

-Adhering to all EHS and ISO requirements and arranging for any required instruction/training. Commissioning/decommissioning equipment and ensuring all legal and company requirements are met

EGR Group – International Sourcing Div., Guangdong, china, Jul 2011 – Apr 2018

Australian OEM and aftermarket automotive accessories and parts manufacturer; ~ 800 employees


-Successfully transferred from R&D technology to final production of a troubled multi-million-dollar tier-one automotive project from New Zealand to China and saved total landed costing

-Conduct engineering & design feasibility at start of projects, on going management for specific projects

-Ensure new products fit into supplier production process, and new processes are developed according to the project requirement.

-Structure and guide supplier manufacturing process to achieve correct quality and repeatability

-Schedule workload to enable best use of time to manage projects check points systematically.

-Source new suppliers and new product ranges for projects’ and company’s requirements.

-Liaise with all worldwide offices to coordinate on time delivery of all supplier orders - ensure delivery schedules of suppliers meet requirement

-Overall leadership of project management team and deliverable, oversee supplier product development, quality and production schedule

-Evaluate, identify, develop and implement the necessary competencies and skills needed by the organization to ensure continuous improvement towards excellence in project delivery.

-Lead, motivate and develop people through customer focus, creating continuous opportunity for personal development and career progression.

Major kitchen and bathroom co. ltd, GuangDong, China, Jul 2010 – Jul 2011

Manufacturer of kitchen, closets and vanity cabinets; ~200 employees

Reason for leaving: Health reason, the factory is in an undeveloped area with lots of dust and wood dust generated from the production workshop which caused sickness and cough for over 6 months.


-Provide the Board in a timely manner with, annual operating account, budgets and plans, proposed profit distribution and other report and plans required by the Board.

-Analyze operation plans, develops and implements organizational policies and goals.

-Coordinate and directs efforts for Banking, Finance, Purchasing, Human Resources in support of combined operations.

-Initiate and adhere to strategic plans for Marketing, Finance, and Quality planning and maintaining product quality standards.

-Analyze division or department budget requests to identify best decisions toward allocating budget.

-Interface with customer to guarantee product standards are maintained.

-Confer with administrative personnel and review activity, operating, and sales reports to determine changes in programs or operations required.

-Direct preparation of directive to division or department administrator outlining policy, program or operations changes to be implemented.

-Review and implement plans related to personnel, including contracts, reward and penalty policies, salary and bonus distribution, and organization implementation as approved by the Board.

-Build up advocated culture and organizational capability to support business growth and achieve operational efficiency.

-Develop individual department targets and action plan according to company annual strategic objectives; monitor reports, KPI, finance performance measurement in order to increase productivity and efficiency.

-Gather requirements from clients to cross-check all monitor report and KPI are effective.

Ericko jewelry and accessories co. ltd., GuangDong, China, Jan 2009 – Jun 2010

Manufacturer of stainless steel and silver jewelry and ornaments; ~100 employees


-Completed 18 months contract to setup new manufacturing facility for the group, purchased machinery, hired departmental managers, setup purchasing/ manufacturing/ QC / shipping/ finance/ reporting system and procedure, provided better control of QA/QC and delivery to the group.

-Developed, improved and implemented manufacturing strategy in line with business requirement.

-safety protection in order to meet requirements stipulated by international and national institutions.

-Communicated and coordinated with customers, suppliers, local authorities, inter-group company and internal departments for manufacturing relevant issues

-Prepares budgets, procedures, project, and training plans. Prepares employee performance reviews.

-Ensured production quality, long- and short-range manufacturing planning, annual business planning, budgeting and capital planning

-Production leadership of hiring and training of staff and working closely with other organizational departments to ensure business objectives are met.

-Improved plant’s capability, production and service to meet customers or other branches demands.

-Strengthened plant internal culture, made good public relationships, and fostered a good and healthy company image

-Negotiated 3rd Party Vendor contract terms, conditions and pricing. Created accurate measurements of their productivity and efficiency in relation to their service delivery.

Ny Hang Manufacturing Co Ltd, GuangDong, China, Jul 2007 – Dec 2008

OEM Manufacturer of small appliances and autoparts; >2500 employees

Manufacturing process: injection moulding, assembling, welding, die casting, electroplating, etc


-Define and maintain operational policy and procedures. Define business strategy and align resources and priorities that are consistent with agreed upon business direction; achieve production plan and maintain high grade of quality performance; manage day to day tactical operations

-Maintained and audit compliance to ISO9000, ISO14000 and TS16949 system.

-Resolved cross department conflicts to achieve production targets, align each department operation to company strategic plans.

-Supervised working teams to maintain efficient communication with customers and suppliers.

-Monitored the performance of supply chain and vendor sub-contracting.

-Reduced material lead-time and inventory stock by 50% which turns into working capital for the company.

-Monitored and coordinated the quality performance, implement internal quality auditing, document control, ensure complying to customer quality requirements.

-Worked closely with engineering team to transfer design into production according schedule

-Communicated company's vision, strategy and responsible for motivation, retention and productivity of all staff members

-Subcontract projects, negotiating, signing and carrying out contracts with suppliers

STD Systems Inc, Richmond Hill, Ontario, Canada, 2000 – 2007

Value added manufacturer and distributor of desktop and notebook computer systems; system integration and networking service; >500 employees


-Built a nation-wide sales and service network across Canada. Developed national accounts such as large corporations, chain stores/super stores, federal and provincial government departments etc. Successfully bid several large-scale government standing offer tenders.

-Oversee, implement and delegate responsibilities within the operation to ensure successful completion of time-lines and quotas.

-Preparation and report monthly quarterly and yearly financial reports and statistics (profit and loss indicators) to shareholders and bankers.

-Liaison with accountant for final preparation of financial statements for corporate tax filing. Prepare and review tax computations for tax planning

-Forecast trends within the market place to help co-ordinate business decisions within the department, as well as making recommendations for future endeavours.

-Manage customer service line for client inquiries. Creating metrics to measure deficiencies for proactive improvement.

-Ongoing supply chain management process improvement

-Review and implement effective and proper financial and operational controls within company policies

-Organize and control an accounting system which ensures accurate management of the company’s financial affairs

-Monitor actual and budgeted performance, highlighting business opportunities and problems to shareholders

-Achieve superior levels of performance measured by increased revenues, customers and profits; improved productivity; lower operating costs; enhanced processes and procedures; better cash flow management

STD Systems Inc, Richmond Hill, Ontario, Canada, 1993 – 2000


STD Systems Inc, Richmond Hill, Ontario, Canada, 1990 – 1993


Stackpole Ltd., Mississauga, Ontario, Canada, 1986 - 1990

Powdered-metal auto-parts manufacturer; >1500 employees


-Developed a high efficiency transmission oil pump for GM and used in mass production.

-CAD (Computer Aided Design) of auto parts with computer simulation of performance analysis.

-Liaison with customer for the samples delivery and testing

-Coordinate with production department for final production process meeting customer delivery timeline.


York University - MBA (Master of Business Administration): 1986-1990

Major in Finance, accounting and marketing

University of Toronto – B.A.Sc. (Bachelor of Applied Science): 1982-1986

Major in Mechanical Engineering


English, Native, oral and written;

Cantonese, Native, oral and written

Mandarin, Fluent oral and written

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