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Office Manager

Gilbert, AZ
December 29, 2020

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Gloria L. Pineda

*** *. ****** **. ***. ****., Gilbert, AZ 85296 C: (480) 480-***-****

USA: American Citizen

DOB: 3-02-1970


To obtain a position where I can leverage my 10+ years of management and project management/coordination experience to my fullest potential. I have experience managing and working in diverse environments with the ability to work independently as well as in a team.


Strong organization skills, office etiquette and phone manners.

Software: Microsoft Word, WordPerfect and Excel.

Developed strong interpersonal skills through frequent interaction with the public, creating a welcoming environment.

Coordinating project schedules, resources, equipment and information sharing

Ensuring the clients’ needs are met as the project evolves

CRM client database management

Employee Onboarding


Mr. Cooper – Loan Processor 07/2020 to Present

Gilbert, AZ

Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information in to loan processing systems.

Verify and analyze loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations.

Record data to track the status of loans in processing.

Submit approved mortgage loan files to closing for settlemeMicrosoft Office Suite

Responsible for handling non-public information (NPI) about borrowers.

Block Advisors Office Manager 05/2008 to Present

Gilbert, AZ

Prepared and distributed payroll for staff of 10 direct reports.

Screened applicant resumes and coordinated both phone and in person.

Drive improvements in client revenue through up selling efforts

Resolve customer issues, while maximizing quality of customer contact

Updated and reviewed client documentation for quality

Maintained and communicated budgets reports to senior leadership

Document Experience

Microsoft Office Suite

Public Notary

Auto Sales 02/1992to 05/2008

Business Owner Gilbert, AZ

Perform a variety of tasks to support the Car Salesman team with administrative functions and care of clients.

Responsible for attending car auctions to acquire inventory for the family business, answering telephones, scheduling appointments, car title transfers and answering questions.

Maintaining financial records.

Maintained all of the company documents and responsible.


1984 High School Diploma: General Education

Nogales High School – Nogales, Mexico

2020 Arizona School or Real Estate and Business – Loan Officer (In process)

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