Manager Customer Service

JM

Jodi Meador

**** *** *** *** ****, Richmond, VA 23235

T: 804-***-**** E: adhzem@r.postjobfree.com

Objective To utilize my customer service, supervisory and creative skills from over 12 years of experience in working with the public to add value to a great company. To work diligently in a leadership role to understand the culture of a growing company/business and make it better. Experience Omaha Steaks - Manager/GM 2018-Present

Successfully managed the Omaha Steaks store in Richmond's Short Pump mall: Performed all management duties, including hiring and management of 6 staff members, product ordering and inventory, financial budgeting and record keeping and store promotions. Under my management, the store operated at a profit and I was awarded The Excellence Award for the 3rd quarter of 2018. In my first year there, I succeeded in creating a positive and motivating environment for my staff and customers.

Sam Millers Bartender/Day Server 2015-2018

Serving customers at the point of sale, managing orders, maintaining and organizing bar-area, and quality control of VA ABC guidelines, and organizing/promoting daily special menus Cobb Cinébistro Bar/Server Manager 2010--2013

Executed three grand openings for the Cobb bistros, managed more than 50 staff members and members scheduling, orchestrated interview/hiring/training process of new employees, managed building maintenance, financials, PNL reports, and inventory, and general customer service Stool Pigeons, Bartender (Full Time) 2005-2010

Customer service at the point of sale, mentored new employees, managed daily monies, and maintained bar area

Education Virginia Commonwealth University 2002-2005 Associate’s Degrees, Communication & Visual Arts

Skills Microsoft Word, PowerPoint, Outlook, & Excel/Project Management, Conflict Resolution, and Problem Solving and excellent management and people skills References Available Upon Request