MINALI ARORA
Permanent Address: **, Ram Nagar
Orai, Uttar Pradesh-285001
Phone: +91-977*******
Email:adhxb1@r.postjobfree.com
OBJECTIVE
Seeking a position in HR and Marketing to obtain a challenging position in high-quality environment where my academic skills and experience will add value to organizational operations.
ACADEMIC QUALIFICATION
•Master of Business Administration from Amity University Madhya Pradesh in 2019 with 8.82 CGPA.
•Bachelor of Computer Application from Makhanlal Chaturvedi University, Bhopal in 2016
•12th Board C.B.S.E from Maharishi Vidya Mandir Orai in 2012
•10th Board C.B.S.E from Morning Star Academy Orai in 2010.
EXPERIENCE & INTERNSHIP
June 2019 –July 2020
Customer service officer (Operations)
Retail Branch Banking at HDFC Bank, Gwalior
Responsibilities:
Retail Banking Operations:
Managing Branch operations and being cash in charge.
Handling customer queries and all operation work related with customer which involve Account opening, Manual clearing, Transactions, Internet Banking, Mobile Banking etc.
Resolving customer complaints within stipulated TAT.
Managing cash and non-cash transactions and provide customer service.
Monitoring/ Performing cash management services.
Custodian of hold cheque, DD/MC and Deliverables etc.
New customer aquisation (NCA), Enhancing relationship value (ERV) with the customers through float of funds in their account CASA
Contributing to branch sales by generating revenues by cross-selling third party products like Gold Loan, Auto Loan, Life Insurance, General Insurance etc over the counter.
Generating business through new or existing customers.
Lead Generation and cross-selling of various liability products including asset products and third party products from existing customers.
Building and deepening good banking relationship with customers and making it primary bank for him and his family.
Customer satisfaction is primary goal of bank so after business listen and resolve all the queries of customer.
May 2018-July 2018
Business Development Executive (Intern)
MMF Infotech Pvt LTD Indore
Resposibilities :
Sales of software developed by IT team .
Listing of International Clients interested to purchase software for their business.
Daily reporting of most valuable clients for the development of Business.
Dec 2016-April 2017
Technical Support
Concentrix Service Ltd, Bengaluru
Responsibilties:
•Provide customer service for Lenovo products.
•Resolve customer queries through telephone or email.
•Daily reports of the accomplishment of the target given by team lead
CERTIFICATION/AWARDS/ACHIEVEMENT/EXTRA CURRICULAR ACTIVITIES
1)Certificate of Singapore Education of One semester MBA program
2)Participated in Spardha SIP National Competition 2018 in Jaipur
3)Certificate of Military training Camp.
TECHNICAL QUALIFICATION AND DIPLOMA
•Microsoft Excel
•SEO ( SEARCH ENGINE OPTIMIZATION)
HOBBIES AND INTERESTS
Cooking
Travelling
Writing
STRENGTH
Inquisitive
Enthusiastic
PERSONAL DETAILS
Father’ Name:Mahesh Kumar Arora
Mother’s Name:Shashi Arora
Date of Birth: 26th June 1996
Languages known: English, Hindi, Punjabi& French (Basics).
DECLARATION
I hereby declare that all the above information is true to the best of my knowledge and belief.
MINALI ARORA