Project Manager

JOHN ELLER

Raleigh, NC

Phone: 919-***-**** Email: adhs5n@r.postjobfree.com

Solutions-driven project manager with experience in managing and partnering in all phases of the SaaS implementation project delivery lifecycle for multiple complex scopes from needs analysis and planning through development and delivery. In depth understanding of requirement gathering methodologies and best practices (Waterfall and Agile). Drive all phases of project management including workload delegation, scope determination, planning/scheduling, status/financial reporting, and team supervision, while driving completion on-time and within budget. Experienced in defining project goals, breaking down complex issues into manageable parts, and leading the planning, coordination, and oversight of project strategy.

PROFESSIONAL EXPERIENCE

Cisco Morrisville, NC 12/2019 – 9/2020

PROJECT MANAGER Contract

Co-partnered in Cisco's conversion of known defects and vulnerabilities into machine-consumable intellectual capital - delivering significant improvements in support case resolution times and customer satisfaction. Enabling the next generation of network technical services and tools that will predict, diagnose and fix network performance issues before they impact customer operation.

CX Centers IC Digitization Project Manager and Technical Services champion with an eye on the customer experience across the organization and drive the TS perspective with multiple teams and disciplines.

Proven ability to work through the sometimes ambiguous and unstructured environments to obtain objectives and be a creative problem solver.

Managed multiple engagements in varying stages of fulfillment.

Demonstrated ability to take complex issues and communicate recommended solutions and current status/risks in a clear, timely and accurate manner.

Foundation Medicine Morrisville, NC 3/2019 - 9/2019

PROJECT MANAGER Contract

Partnered in all aspects of the Maximo project management lifecycle, to include supporting the facilitation of multiple internal workstreams as part of the company’s Business System team, to include managing and delegating daily tasks, scheduling and coordinating meetings, facilitating trainings and participating in key aspects of vendor management.

Partnered with the program manager, product owner and business stakeholders to help achieve optimal Project Team performance; scheduled/coordinated meetings with internal teams and external vendors.

Created, communicated and followed up on action items and key deliverables through completion; organized and facilitated team meetings and presentations.

Generated/tracked milestones and metrics, while evaluating/resolving project issues, delays and problems.

Built and maintained relationships with key personnel internally and with the alliance partners.

Ensured timely documentation and communication of decisions and updates on project timelines/deliverables.

Werum IT Cary, NC 10/2018 - 1/2019

PROJECT MANAGER

Managed and led all aspects of the project management lifecycle for multiple scopes for the regulated pharmaceutical industry, to include areas such as formulating and executing project plans, scope development, project staffing, milestone development, status reporting, resource management and budgeting, while engaging with clients and staff on assigned MES projects.

Took ownership of budget and profit responsibility for each assigned project, while establishing, controlling and managing the customer interface and all project management processes.

Achieved operational objectives by contributing to strategic plans and reviews; prepared/completed action plans, project control activities, and detailed plans on all assigned initiatives.

Managed customer expectations and delivered projects within defined scope, time, budget and quality.

Developed and delivered project-specific presentations to teams and clients; drove efficiency in projects by recommending and implementing changes to processes in order to ensure integrity and quality of deliverables.

Kerridge Commercial Systems Cary, NC 11/2017 - 10/2018

PROJECT MANAGER/IMPLEMENTATION CONSULTANT

Led the development and management of complex project plans to ensure the successful implementation of technical systems and applications at client sites, to include leading the launch of the client software projects, managing relationships, and guiding throughout the entire project implementation process from inception through completion, while ensuring adherence to contractual requirements.

Managed customer communications, ensured project profitability and schedules were on track, managed implementation project teams to ensure deliverables were consistent with client needs and expectations.

Worked directly with the client to understand their business and made recommendations for improvement in the area of their business, including inventory, purchasing, account management and accounting.

Assisted development team with understanding of specifications during the development of modifications and subsequently test and document development changes; led projects of varying scope to successful completion.

Facilitated project meetings with customer and internal team to oversee the project status and document details.

FM Systems Raleigh, NC 9/2015 - 8/2017

IMPLEMENTATION PROJECT MANAGER

Managed and directed all aspects of the project management lifecycle for both hosted and on-premise implementations, to include defining project scopes, goals and deliverables that supported business goals in collaboration with stakeholders, while partnering with development, engineering, and technical consultants on integration processes.

Determined customer business needs via interviews, document analysis, requirements gathering site visitations, business analysis and workflow analysis; translated data into application and operational requirements.

Interfaced with senior leadership, staff and teams to establish policies, strategic plans and performance objectives for all projects; set direction and make operational and managerial decisions.

Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; prepared/completed action plans, project control activities, and detailed plans.

Managed customer expectations and ensured the delivery of projects within defined scope, time and budget; delivered post-implementation support and on-site training for systems applications.

Amber Road Inc. Cary, NC 4/2013 - 8/2015

IMPLEMENTATION ANALYST

Managed and led a wide range of activities related to the development, implementation and support of the company’s suite of internet-based (SaaS) products specific to the global trade management industry. Worked directly with global customers and their logistics service providers as a product SME and assisting with the successful implementation of product solutions, while serving as a primary liaison between clients, project teams and internal development teams to resolve technical issues.

Conducted customer-based Web-Ex training, performed data validation and verification of deployed applications, and managed multiple projects simultaneously to ensure the meeting of deliverables/deadlines.

EDUCATION

MASTER OF SCIENCE ~ TECHNOLOGY SYSTEMS

Concentration: Industrial Distribution & Logistics

East Carolina University

BACHELOR OF SCIENCE ~ BUSINESS MANAGEMENT,

Concentration: Operations

North Carolina State University

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