CURRICULUM VITAE

OF

Vuyokazi Mapasa

PERSONAL DETAILS

Surname : Mapasa

Names : Vuyokazi

Gender : Female

I.D Number : 920**********

Date of Birth : 20 February 1992

Nationality : South African

Home Language : isiXhosa

Language proficiency : English

Contact : 078-***-****

Address : 7396 Mzilikazi Street

Kagiso 2

1754

EDUCATIONAL BACKGROUND

Name of School : Town View High School

Highest Grade passed : Grade 12

Year : 2010

Subjects : English

Afrikaans

Mathematics

Hospitality Studies

Computer Applications Technology

Physical Science

Life Orientation

WORK EXPERIENCE

Name of Company : Multichoice South Africa

Position : Call Centre Agent

:Call center Mentor

Duties : Performing general call center duties. Attending to Dstv customers' queries with regards to their billing and technical queries. Providing general information about DSTV.

:Assisting new recruits with the product knowledge about dstv and grooming them for the call center environment. Produced weekly reports on their progress and did coaching when needed.

Duration : 2011 - 2019

Reason for Leaving : Retrenchment

REFERENCE

Name of Company : Multichoice

Name of Person : Selina Seshabela

Contact Number : 078-***-****

Name of Company : Multichoice

Name of Person : Lilian Maja

Contact Number : 083-***-****

Motivation & Skills

My Name is Vuyokazi Mapasa I am a 28-year-old Female. I am ambitious and passionate about customer care services. I am drawn into this organization as it provides opportunities for growth and recognition. My confidence has grown within the years working with people and I am always motivated to learn new skills and committed to assisting individuals within the field where I can demonstrate my interpersonal service skills. My strengths include taking initiative and accepting responsibilities and making snap decisions that put the customer first and working within a team.

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