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Manager Program

Sugar Land, TX
October 30, 2020

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Najma Lakhia

Mobil: 832-***-****

Sr. SAP Program Manager / SAP Project Manager/

Business Transformation Leader

Executive Summary:

** ***** ** *** ****, SAP S/4 HANA 1711 implementations including Data transformations & Business Transformation, BI Hana, SFIN,CFIN, Finance, Treasury, Supply Chain, FSCM, Tax and accounting, Ariba, Data Analytics & Visualizations, Alteryx, Tableau, BI HANA, RPA, Business Transformations, Mergers & Acquisitions, Ariba, MDM, MDG, OpenLink Endur (v14), Quorum, Maximo projects experience including 13 years of Project Management with successful track record in leading complex & multi-million dollar global programs/projects ranging from $3m - $67m.

Delivered mid-large programs/projects on time and under budget.

Strong leadership, organizational and interpersonal skills. Managed large teams of up to 150 (on-shore, off- shore)

Strength in building consensus. Ability to work across organizations and levels from executives to functional & IT teams.

Experience with global template design, application development and global & local

deployment rollouts.

Breadth and depth of experience with several business processes, & capital projects, across many Industries, enabling to lead implementation of best practices and technology solutions.

Experience ASAP, SAP Activate, Waterfall and Agile methodologies including HPALM & JIRA

Successfully managed & executed various projects simultaneously.


Project Portfolio Management skills:

Project intake, resource demand planning, budget management, owned risk log issues and developed and discuss mitigation plan, owned change control log & design approval

Main focal point to the client facing to discuss process changes

Strong focus on collaboration, team building, and customer service

Demonstrated skill running effective meetings and getting buy-in and participation from executive leaders

Effectiveness working diplomatically across teams with varying objectives.

Organized and presented project portfolio reports, proposals, risks issues, master MS Project Schedule, Budget, Scope change, RFPs, change control

Facilitate governance, project reviews, steering, and other project related meetings

Partners closely with business stakeholders to analyze new scope /projects and readiness for governance decisions and provides transparency of portfolio investments

Manages the financials of the portfolio of work, monitors the GL actual and works with the project managers to review forecasting against budgets

Manages portfolio management artifacts, decisions, communications, metrics, and reporting.

Ability to manage small to large sized projects- managing scope, schedule, resources, risks/issues, and cost.

Create a collaborative partnership among executive leaders and portfolio stakeholders and enables resource demand planning, change management, and project pipeline planning decisions

Presentations & reporting to the executive Leaders, PMO, Business Sponsors and various IT/business stakeholders

Shell Downstream /Upstream – Hague, London, Houston, Bangalore

Sr. SAP Program Manager/Business Transformations 11/1/16 – present

As a Sr. SAP Program Manager/Advisor/Scrum Master; responsible for S/4 Hana Greenfield

implementation for the New Chemical Plant, & global roll outs with S/4 HANA Cloud Edition, global deployments including Quorum (cloud), Ariba, Maximo & Endur. Managing $67M dollar budget & reported to DW CIO, General Manager, Controller, Indirect Tax Director & SAP Program Portfolio Director.

Responsible for phase 1: SAP FI/CO/EAM/TR (Treasury), SD/MM/PM, Ariba, MDG, HR/payroll, BI reporting projects using Agile/Activate methodologies. Supported the workstream data leads in data quality and conversion. Ensure key stakeholder engagement throughout the project lifecycle.

SCM initiative to onboard 300 suppliers integrating SAP & e2Open with 3rd party logistics providers (3PLs) PI messaging between SAP EWM/PM/SD/MM/QM and 3rd party’s ERP systems.

Managed overall data readiness scope and deliverables to meet project timelines. Managed overall data readiness issues and challenges, plan and execute resolution and escalated. Facilitated and drive resolution of conflicts across multiple projects with respect to requirements and process. Defined the data governance process .Provided Data Readiness status to PMO & Steering members with respect to readiness prior to test cycles and production (go/no-go).

Managing phase 2 for the controllers group: S/4 HANA Finance including EAM, Treasury, FSCM (debt collection), HCM (Cloud Edition - 1711) using SAP Activate, HPALM, & JIRA, BPC (v10), Quorum, CPRA, Use Tax (Sabrix) Finance/ Business Transformations - Data Analytics & Visualizations, Alteryx, Tableau & Robotic Process Automation (RPA) using agile iterations. Managed overall data readiness issues and challenges, plan and executed resolution and escalated. Review/Approve/Reject data related enhancement requests. Define/Manage the entry and exit criteria for quality assurance and alignment to project timelines, Manage the global data validation process. Supported to global data owners and business data leads. Facilitated regular project status meetings with data team to review progress, resolve issues, identify risks, plan future tasks and required resourcing, interfaced with the Executive leadership team to escalate issues. Provided Data Readiness status to PMO & Steering members with respect to readiness prior to test cycles and production (go/no-go).

Managing phase 3 - scoping for S/4 HANA globe template, and working on 6 year roadmap. Mentoring the core team for daily scrum sessions. Responsible for PDF deliverables. Created a detail Project Plan, manage risks and issues, and mitigation plan. Own change control log, update daily progress report. Sets deadlines, assign responsibilities, monitors and summarizes progress of projects. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. Organize monthly Steering meetings & presents monthly project status including budget. Makes decisions and, recommendations on highly technical or complex issues. Relies on extensive experience and judgment to plan and accomplish goals. Negotiates changes in scope as required by the business or outlined by the business case, Responsible for Overall program including Data & Testing. Responsible for 75 SI resources including Shell Architects & OCM. Maintains and Report budget & risks with Project Sponsor and/or higher management, mentor other Project Managers and the team members.

Shell Upstream International – Netherlands, London, Bangalore

Senior IT Program Manager - Global SAP 01/6/15 – 10/31/16

As part of Global ERP Portfolio Program; and one of the Top Ten Program within Shell; managed as Senior IT Program Manager responsible for Global Supply Chain Management including SAP S/4 HANA on premise (1511) – Finance (FI/CO/TR/EAM/BPS) (on premises) uses SAP Activate, HPALM, & JIRA. Sabrix, Vertex, Materials Management, Plant Maintenance, SAP CPRA (custom), RLM, BW/BI, and MDM integration to Maximo v7.1 and Track & Trace (e2Open) for Shell UI and Shell BG merger acquisitions for Shell DS North America. Responsible for SAP Ariba (cloud) Responsible for $56m budget and monthly financial reporting including monthly accruals for global deployments.

Maintains and controls the program budget, schedule and resources. Manages scope, & maintain complete autonomy for the management of the projects to meet the needs of the business, as outlined in the business case. Manage & maintain risk and issue resolution. On-boarded 200 vendors and suppliers via Hubwoo and SAP PI platform.

Involved with data cleansing team (business) in validating data, removing data duplication, blacklisted vendors, customers, plant master, asset master & material master as per business requirements. Also responsible to deliver the solution for SAP BOBJ data services and SAP MDM Integration; this solution caters cleansed master data to multiple source systems (CAP). Established Global Track & Trace (e2Open) Governance team, Maximo Governance team, including re-established Global Master Data (MDM) Governance team; for Global Supply Chain Program for Shell & BG Group.

Responsible for monthly Steering Committee, weekly Advisory Board Committee, Operational Advisory Board Committee including monthly reports to Executive Committee (CIO). Weekly meetings with business stakeholders, help them writing business cases, working with 10 Architects and Data Management team to resolve data issues. Participates in design reviews and point of contact approver for any design change. Responsible for global stakeholder management and communications. Responsible to managed deliverables as per Shell PDF guidelines. Responsible for Change Management, training, transition to support, 80 third party SI consultants & internal Shell employees. Coaches and mentors project team members.

Shell Upstream International / IBM Houston, TX

Global SAP Project Manager (Global Supply Chain Program) 09/2013 – 12/2014

As part of Global Supply Chain Program; and one of the Top Ten program within Shell; managed as Senior IT project Manager responsible for $30 million budget and monthly financial reporting including monthly accruals for pilot global and local deployments.

Responsible for SAP Blueprint ERP/ SAP SERP ERP interfaces with SSIS/FlieMover/E2open, process changes in CMMS, Materials Management, Track & Trace, RLM, BW integration to Maximo v7.1 for Shell UI/ UA, using Waterfall and Agile methodology.

Responsible for Master Data Management (MDM) implementation.

Responsible for two- way Blueprint interfaces with SP PI/Hubwoo/LSP (Shell 3rd parties) to improve supply chain process using Agile/Edge Methodology.

Responsible for e2open (T&T tool) Solution (saaS) using Edge methodology

Responsible for 8 Production Assets deployments for GOM & Norwegians.

Responsible to on-board LSPS & Vendors (MRC/Ryder/cLogic/Capital Valve etc.)

Responsible for E2E testing, & UAT. Own Program Risk Register, issue log, & change log.

Following Shell PDF methodology to deliver the documentations and get the singed offs from the UA, UI, GF, UAB Architect team, PDM, BIM Manager, Global Accountant and Global PMO including various stakeholders. Responsible for Project plan; tune schedule as needed, identify risk and issues and develop a mitigation plan, track issues and risks and resolve on the timely manner. Perform gap analysis to help business with Data integrity issues. Responsible for Agreement to Deploy (ATD) & Agreement to Operate (ATO) reviews. Developed detail cutover activities and hyper care plan. Responsible for monthly financial reporting including monthly accruals for global and local deployments. Perform weekly OAB status report. Stakeholder engagement, Managed monthly Steering Committee meetings. Responsible to create SOW in the Supplier Qualification System (SQS)

& approve the invoices in IQN; Communicated with all level of managements and submitted project status reports as needed.

Halliburton /Accenture Houston, TX

SAP Program Manager 08/2011 – 08/2013

As part of Battle Red initiative global business transformation program, Program Manager advising Vice President of ERP Business Applications and corporate executives on end-to-end SAP project execution including vendor selection, SAP package selection, program budget & estimates, work plans, staffing, change control, business migration, OCM, training, stakeholder expectations and managing overall program.

Managed $40 million SAP Program with 150 project resources that includes Accenture systems integrator, SAP America, 5 third party vendor companies and 30 legacy applications to be interfaced with future state SAP system. Business transformation includes Oracle data Base 8 to 11i upgrade, Vendavo/CRM, FSCM, Plant Maintenance, Materials Management, Asset Management (EAM), FI (A/P, A/R), Supply Chain Management, CLICK Scheduling, HDF, SUMMIT (in-house software development), HCM, and BI / Hyperion (Mobile Dashboard)

Reviewed tasks, deliverables and project progress for overall project including business teams, PMO, Systems Architecture, OCM, RICEF Development, Business Intelligence, Systems Integration, etc.

Business Case Preparation and Selection of SAP Packages

Analyzed business case, high level business requirements and future growth plan with key stakeholders

Selected SAP packages to meet business needs and project budget

Facilitated request for proposals and evaluated vendor proposals & bids

Negotiated bids with vendors and optimized project bids

Assisted executives (AVP, VP and CIO) with selection of systems integrator together with program sponsor and steering committee

Reviewed SOW (Statement of Work) for project preparation phase

Review deliverables and provide feedback to workstream leads / team managers

Project Preparation : Team charters, change control process, templates (BPRD, functional specifications, technical designs and test plans)

Blueprint : BPRDs, fit/gap analysis, RICEF inventory, application layout

Realization : config rationales, functional specifications, technical design specifications, unit test plans, transport strategy, business migration strategy, disaster recovery/ business continuity strategy, training plan

Reviewed estimates for blueprint for each business workstream

Reviewed estimates for duration based workstreams such as tech arch, OCM, training and Program Management Office

Worked with vendors and SI to refine the estimates by prioritizing scope and other program attributes

Responsible for Business Transformation for global operations (Dubai, Singapore)

IBM Global Consulting / Contract – Houston, TX

Shell Oil - Senior IT Project Manager 10/2010 – 8/2011

Managing US Refinery Procurement Tax Project for DS FSS Controllers group, an initiative to implement Sabrix for USE tax accruals for over 60 Billion in procurement activities for US refineries. Responsible for $8 million dollar budget. Responsible to deliver complex project, replace STS application to avoid heavy tax penalties and to establish/maintain the reputation within the governmental agencies. As an IT Manager, I have designed fours interfaces (FileMover) including CSV processor to convert the XML to a flat file including three Shell Systems (SAP Magellan, Simon, Sabrix). Responsible for Project infrastructure that includes LINUX servers, Oracle 11g Database and various software components. Responsible for third party vendors (T-Systems, Thomson Reuters). Managed off-shore resources in India, Brazil, and Malaysia. Followed LEAN PDF methodology to deliver the documentations and get the singed offs from the DS Architect team, PDM, BIM Manager, Global Accountant and Global PMO including various stakeholders. Responsible for Project plan; tune schedule as needed, identify risk and issues and develop a mitigation plan, track issues and risks and resolve on the timely manner. Perform gap analysis to help business with Data integrity issues. Coordinated business readiness for Go/No Go decision activities with the Tax Managers, SOX Managers, and Motiva Controller. Responsible for Pre-Deployment (ATD) & agreement to deploy (ATO) reviews. Developed detail cutover activities and green hyper care plan. Perform weekly MIT status report within Controllers team. Managed monthly Steering Committee meetings with 10 active Steering members. Communicated with all level of managements and submitted project status reports as needed.

Accenture / Contract Houston, TX

Shell Trading (BluePrint - R1) - Senior IT PM 9/2009- 9/2010

Responsible for 1000 CAP portfolio including SAP Magellan/Openlink integration, using agile methodology, and Shell Lean PDF methodology. Managed $30 million dollar budget. Participated in Data conversion sessions with business and IT team. Participate in Enterprise SAP solution design review sessions to help ensure that a robust solution and roadmap is achieved for the CAP (Connected Applications Portfolio) solution for the Shell Global Organization. Support the development of business cases for new development initiatives, participate in blueprint and design sessions while communicating the benefits, risks, and constraints to the business and Information Technology stakeholders, and support the implementations by reviewing deliverables and helping to ensure that projects adhere to design specifications. Provide a single point of contact with other teams for CAP (Connected Applications Portfolio ), Core design issues, focusing on functional integration points between finance, strategy, and planning processes and other components such as FI, SD, MM, BW, and other non-SAP technology sets (Endure v10). Participate in the Shell Trading business process and technology standardization review process, Weekly communication and status reports to the Steering Committee, cutover planning/activities.

Accenture / Contract Houston, TX

Shell /Motiva (JV) – Global SAP Project Manager 03/2008 – 8/2009

Responsible for the Planning, Scheduling and Oversight of all project activities for Global SAP AIM EDMS development project, including phasing (1-6 SG) of delivery (PDF). Responsible for $17 million dollar budget. Managed the project delivery to ensure project goals are met within the established timeframe, budget, quality, and customer satisfaction standards, including change management. Proactively negotiation, mitigation, and resolution of project changes and conflict were communicated with Program Manager. Monitor and report resolution of project risks, issues and ensure risk mitigation strategies are in place (PMToolKit). Engage with Implementation team to lead the delivery of appropriate level of project documentation; ensure documents are reviewed, approved within appropriate change control process (GLL-Global Live Link), and signed off by BAM ERP Leads. Provided monthly PM status report to the AIM Project Steering Committee concise updates, significant issues and options for risk mitigation. Responsible for development of the consolidated / overarching project plan, budget, resource plan, and Project Schedule (MS Project Server) to ensure appropriate milestones and critical tasks have been identified. Ensure internal and external Implementation resource requirements are appropriate to and aligned with the deliverables. Engaged with the Test Manager to develop/ modify the scripts for Integration testing, Regression testing, Performance testing, Stress/Volume testing, engaged with User Acceptance testing to ensure that systems delivered meet business needs.

Managed resources in Brazil, India, Malaysia, Netherland, and US, monitored, and perform configuration (Plant Maintenance) for Global SAP - AIM EDMS Implementation. Managed SAP development of a new version of AIM for use by refineries in the U.S., connected to (SAP Magellan system), three additional new versions of AIM EDMS connected to Shell Chemicals globally (Chemical GSAP), and one for use by Shell Australia refineries (Gecko SAP system), and one for use by Shell Philippines (OP –GSAP).

Responsible for additional SAP development Project; AIM EDMS Data Bulk Handling Tool: To load over a million Engineering drawing by each site, data validation, mapping, and implementation of Global data migration (VB Script) template (custom ABAP program) will be introduce first time at Global Shell.

Engaged with SAP Security resource to identify / create brand new AIM roles, and profiles mapped by the plant code for all seven sites; various SAP systems (Magellan, CHM GSAP, OP-GSAP, Gecko) within security compliance, policies and procedures. Responsible for getting the proper system access for all the users by their roles, identified generic SAP ids for the testing, training, and for UAT.

Responsible for two new AIM servers to be installed in Houston Data Center and established the servers connectivity with AIM application, SAP systems (various), FileNet, Oracle database. Communicated with DBA, Infrastructure Manager, and AIM Application Design Architect to ensure the servers availability for the timely manner. Communicated with various SAP systems Architect leads, and Basis team to ensure the RFCs and the FTP configurations / connections are in compliance within Shell’s policy and procedures.

Collaborate with Global AIM Implementation team (US, UK, Qatar, Netherlands) to identify opportunities to improve AIM SAP implementation approach for remaining Shell’s SAP systems (Look back Report and “Lessons Learned”- PD

IBM GBS (10/2000 – 2/2008) - Various client engagements including ExxonMobil, Nestle USA, Johnson & Johnson, Baker Hugh, BP Oil

British Petroleum – SAP Program Manager

Manage/responsible for a team of 8 Stream leads including 2 PWC project managers. Responsible for $10 million dollar budget to advice on governance of Global SAP upgrade ECC6.0 projects, reconciliation project and ensure compliance with relevant standards set by PPDA. Responsible for OpenLink ENDUR 5 upgrade project. Work with the PMO Operations Manager to manage and continuously improve project support services. Kept successful track record of involvement in complex projects; delivering business value and project assurance roles. Supported the trading Organization program management teams; and Implemented tools and processes to support the project and program activity. Implemented BW reporting, and definition and implementation of an integrated Progress/Status Reporting approach. In conjunction with all involved parties, create an integrated financial model of all related aspects. This model should consist of defined roles, responsibilities, artifacts, processes and tools. Provide advice on application of standards, and share best practice between projects. Represent NAGP with standards setting groups to provide pragmatic review and influence emerging standards. Report to management on delivery assurance and projects’ compliance with standards

Nestle USA INC – Global SAP Program Manager

Responsible for Globe Template 4.7v for G/L, A/R, Collection & Dispute Management (FSCM), Cash Management, Project System, WBS (project structure and functionality, settlements and settlement rules, and reporting requirements), Fixed Assets, Trade Assets (AMM), and BW reporting. Responsible for Configuration, Validation, Substitution, and user exits where required, Conversion, mapping (LSMW), interfaces to legacy systems, banks and also responsible for Period End Closing. Participate in the identification, developments of action plans, Ensure Integration and flawless execution for the End-to-End processes, and ensures execution of all SAP Best Practices and Change Impacts as required for a Successful Go Live. Work with the business to help identify business requirements, map those requirements to Nestle Global templates and SAP Best Practices where possible, and configure (customize where required) SAP functionality to satisfy those business requirements to endure a successful implementation. Analyze business processes, come up with alternatives for gaps/fit gaps/ TPRs where required, and communicate to the Globe AMS Manager. This includes working with the Global Process Owners to provide the ROI and any other business requirements that are necessary to help support their Gaps. Once the Gaps are approved, work with the Global AMS Manager and IBM India, HP Brazil and Nestle corporate in Switzerland Business Partners to implement the solution. This includes design, configuration, testing, documentation, data conversion, preparing business specifications, develop functional specifications, Ensure that all mission critical operations are operational and accurate at Go Live so that the end-to-end processes are executable without errors. Support legacy

development of specifications for data conversion and interfaces into the SAP Global template where required.

Ernst & Young

Shell Chemicals – SAP Consultant 11/1998-9/2000

Team lead for FI/CO. Responsible for financial reports, mapping customer & vendor on the (IDP) legacy system. Validate the G/L accounts and mapped to the SAP and IDP, created custom built reporting using report writer/report painter in CO and Special Ledger. Guide users on cost center budgeting and activity type planning in order to calculate activity prices.

Price Waterhouse Coopers

SAP Consultant 1992-10/1998

Internal Auditor 1987 - 1990

At Petro Canada project, providing lead configuration of Profitability Analysis, Profit Center Accounting, and supporting configuration of Product Costing to the Lubricants division logistics implementation. Responsible for transferring CO-PA, EC-PCA and CO-PC. Overseeing all financial posting for propriety during migration from live G/L to fully integrated logistics implementation.


Masters of Business Administration (MBA)

McGill University – Montreal. Canada

Certified Master Project Manager (MPM)

American Academy of Project Management (AAPM) member

Certified Scrum Master (CSM)

Shell Agile certified

Shell Solution Architect (SSA) certified

Global Shell University

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