Ashburn, VA 20147
Customer-oriented Senior Operations Manager with twenty five years of experience focused on increasing sales and profitability. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with a comprehensive managerial acumen. Recognized for inspiring management team members to excel and encouraging creative work environments. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
HMSHost ~ Dulles, VA 7/15 – Present
Senior Operations Manager/Starbucks Brand Champion
Director of Operations for seven licensed Starbucks locations at Dulles International Airport. Lead a management team of six multi-unit managers. Directly responsible for all lines of the P&L for each location and their profitability as well as the productivity of each of the multi-unit managers.
LEGAL SEAFOODS ~ Arlington/Washington, D.C. 10/06 – 7/15
Managed both five and seven million dollar a year upscale fresh seafood restaurants. Responsible for daily operations, labor, P&L, forecasting, annual budget, scheduling as well as declining budgets. Oversaw staff of forty to fifty associates and five department managers on a daily basis.
THE AMERICAN TAP ROOM ~ Reston, VA 7/03-9/06
Managed marketing, advertising, public relations and operations for four million dollar a year upscale-casual American Bistro. Lead a staff of five department managers and approximately thirty employees. Implemented new training programs and company policies. Reduced labor and food costs to generate a higher net profit. Responsible for all lines of P&L and annual budget.
RANCHO MURIETA COUNTRY CLUB ~ Rancho Murieta, CA 2/01-7/03
Director of Food and Beverage
Managed operations of Member-only, private country club. Oversaw staff of thirty five to forty supervisors and associates; ensuring that the needs and expectations of the membership were fulfilled. Direct interaction with members on a daily basis. Managed inventory, annual budget, P&L, purchasing, hiring and scheduling. Headed all member and banquet events, as well as, running the day-to-day operations of the dining rooms and bars.
THE PACIFIC CLUB ~ Newport Beach, CA 2/98-2/01
Operations Manager/Assistant Sommelier
Managed overall operations of a Member-only, private business/dinner club. Oversaw staff of thirty plus supervisors and associates. Headed inventory control, purchasing, annual budget, P&L, hiring and scheduling.
UNIVERSITY OF NEVADA, LAS VEGAS ~ Las Vegas, NV
Bachelor of Science ~ Business Hospitality/Marketing, 1996
Full Scholarship NCAA Division I Soccer.
Full Scholarship NCAA Division I Football.