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Sales Customer Service

Lake Zurich, IL
September 22, 2020

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Over * years of customer service experience in areas of retail, logistics, sales, and safety testing engineering. Resourceful, analytical, detail-driven individual with strong business acumen who is looking for an opportunity to apply this knowledge and experience to kickstart a career in Marketing.


University of Illinois at Chicago Completed: 05/2015

Bachelors of Science in Marketing. Minor in International Business.

Related Coursework: Marketing, Accounting, Finance, Management, and French


Underwriter Laboratories (UL) – Project Coordinator 03/2018- Present

Northbrook, IL

Manage the execution and timely completion of basic engineering projects under direct supervision.

Analyze project scope, determine project specifications, establish test programs for product investigations, and prepare reports for clients.

Assist the Engineering Manager in updating the Monthly Budget and Trending Summary reports for the entire AHL (Appliances, HVAC, Lighting) industry.

IT Supplies, Inc. – Commercial Textile Print Specialist 01/2016- 09/2017

Rolling Meadows, IL

Completed 50 calls daily to new prospects, existing prospects, and current customers.

Gave on-site sales presentations to existing and potential customers in an office and trade show environment.

Highly focused on the retention and the acquisition of new customers.

Was expected to have 9 equipment sales each quarter and achieving a minimum of $5,000 in residual supply sales a month from the majority of my customers. Accomplished and exceeded this consecutively.


Proficient in Microsoft Word, PowerPoint, Excel, Oracle, and Salesforce.

Fluent in English and Spanish; and limited working proficiency in French.

Outstanding customer service, account management, written, verbal, and interpersonal skills.

Professionalism, diplomacy, tactfulness – to generate a positive company image.

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