Customer Service Representative

ANGELA RIVERA

*** ****** ** ** *, Buffalo, NY, **213 • 716-***-**** • *****************@*****.***

High School Diploma - 1994

Harrison High School - Harrison, NY

Title Clerk - December, 2019 to March, 2020

defi SOLUTIONS - Williamsville, NY

Customer Service Representative - April, 2008 to October, 2019 TentandTable.com, LLC - Buffalo, NY

Customer Service - August, 2000 to January, 2018

Mueller Services, Inc. - Tonawanda, NY

Attentive clerical team member looking for additional practical experience in Data Entry and Customer Service. Capable of using software such as Microsoft Excel and Office to write documents, update spreadsheets and compile reports. Excellent multitasking, organizational and prioritization skills.

40 wpm typing speed

Scheduling

Correspondence handling

Customer and client relations

Correcting discrepancies

Spreadsheet management

Sorting packages

Payment processing

Proper payment verification

Deadline driven

Customer service

Mail distribution

Documentation review

Mail handling

Faxing paperwork

Documents filing

Greeting visitors

Microsoft Excel experience

Punctual

Microsoft Word expertise

Multi-line telephone systems

Letter preparation

Title processing

Invoice processing

Filing and data archiving

Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence. Received and processed paperwork for titles, new license plates and renewals. Indexed, cataloged and stored physical records.

Sorted, received and distributed mail correspondence between departments and personnel. Helped distribute employee notices and mail around office. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and routed business correspondence to correct departments and staff members. Entered title and vehicle information into database. Solving customer's problems and suggestions.

Used consultative sales approach to understand customer needs and recommend relevant offerings. Questions customers and collected information to understand needs and offer solutions quickly. Prepare complete and accurate work and update customer files. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Handled over 80 calls per shift by signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Created invoicing for all damaged product and issued refunds to customer. Updated speed sheet for all tracking information to provide to customers. Providing information in accordance with the needs and demands of customers. Listening to customers’ questions and concerns and provide answers and solutions. Providing support and help customers if they have any issue with the service. Sending and receiving emails from clients.

Picking up calls from clients.

Answering customer inquiries through telephone.

Effective communication with customers.

Researching answers or solutions if needed.

Received 60 to 80 call within a 8 hour shift.

Assigned technicians to inspection within their area. I am also Bilingual which is also a plus.

Professional Summary

Skills

Education

Work History

Additional Information

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