Najam Mir

Objectives

adga30@r.postjobfree.com

+*2 (313) 560 - 1192

House# B-36, Street 02, Sector 2

Khayaban-e- Sirsyed Rawalpindi

To work in an organization that provides me an environment where my knowledge and potentials are optimally utilized which could help me to achieve long term goals and bright future.

Experience

Customer Services Representative

Apr 2019 - Oct 2019

IBEX Limited

Sector I-10, Islamabad

Responsibilities:

● Manage large amounts of incoming calls

● Provide accurate, valid and complete information by using the right methods/tools

● Handle customer complaints, provide appropriate

solutions and alternatives within the time limits; follow up to ensure resolution

● Follow communication procedures, guidelines and

policies

● Build sustainable relationships and trust with

customer accounts through open and interactive

communication.

HR Assistant

July 2018 - Jan 2019

Call Tronix, House# 673,

Sector E-11, Islamabad

Responsibilities:

● Resolve Routine Employee Problems related

to other duties

● Enforce company employee relations policies

● Resolve Complicated Employee problems

related to HR Issues.

SEO (Search Engine Optimization)

Jan 2018 – June 2018

Link Bit Solution, Shop# S -18,

Malikabad Plaza, Rawalpindi

Responsibilities:

● Develop and implement link building strategy

● Working knowledge of HTML,CSS,JavaScript

development and constraints

● Optimizing copy landing pages for search

engine optimization

Social Media Marketing Mar 2017 – Dec 2017

Farabi Solution, Block C-6,

Nust University Islamabad

Responsibilities:

● Experience with doing audience and buyer

persona research

● Create and manage digital content such as

images and videos to reach the target audience

MRE (Mine Risk Educator)

PRCS (Pakistan Red Crescent Society) AJK State

Branch, Muzaffarabad

Responsibilities:

● Give awareness to people about dangers of mine

● Develop annual work plan for MRE activities

● Develop new initiatives relevant to MRE

Safety Inspector

CGGC - NJHP (Neelum Jhelum Hydropower Project)

Responsibilities:

● Organize and schedule required safety staff

and first aid coverage

● Ensure that all incident are reported immediately

● Assist in the coaching, mentoring and

implementation of the HS&E programs in the field

Jan 2011 – Dec 2015

Feb 2009 – Sep 2010

Education

Bachelor of Arts 2018

The University of Azad Jammu & Kashmir

Intermediate 2013

AJKBISE, Mirpur AJK

Course and Certification

● Internet Marketing Specialist

● Community Liaison

● SEO (Search Engine Optimization)

● Humanitarian

Diplomacy

Skills

● Social Media planning

● Social Media Optimization ● Basic Content

● SEO (On Page & Off Page) Writing

● Quick Learner ● Communication

skills

● Commented Team

Player

● Self-Motivated

Languages

● English

● Urdu

● Hindko

References

Reference will be furnished upon request.

Contact this candidate