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Manager Service Representative

Chennai, Tamil Nadu, India
October 23, 2020

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Mobile: 989**-*****-**,SRINIDHI APARTMENTS




~ Logistics Supply Chain Management Inventory Management Customer Relationship Management ~

Extensive business background in international, multi-cultural environments, Proficient in running successful method-oriented operations for business excellence through process improvement, Possess an integrated set of competencies that encompass areas related to ware house management, Logistics, Customer Support, Inventory Management with ability to perform well under pressure.


To work in an Organization that offers tremendous opportunities to grow and flourish develop my skills and abilities, gives freedom to express creative and innovative ideas and to achieve excellence in chosen area

Professional Experience:

A competent and dynamic professional with over 17years of expertise in Logistics, Warehouse management, Inventory Management, Warehouse Management & Customer relationship

Exposure to global freight forwarding for in-bound & out-bound cargo management

Lean Warehouse management to achieve best possible cash flow

In-depth exposure in maintaining optimum inventory levels of all items with effective control is stocks.

Implemented various internal control systems to achieve revenue and profit for the company and strictly follow the cost control Management system.

Warehousing, Distribution, inventory and reverse logistics are the key areas of performance

Effective co-ordination to get best services from the 3PL service provider

Involved in Logistics as Sr. Executive & Launching of DTH Services of Sun Direct TV at all India.

Adequate knowledge on SAP (MM & SD) Module & WMS – EXE Technologies.

Significant experience in handling documentation as per Government Policies & Regulations / Statutory Acts for complete Warehouse requirements

Resourceful in rendering high value-added services to customers.

A keen communicator with good interpersonal, intra-departmental relationship.


Self motivated and success driven

Good team player with innovative skills

Excellent presentation and relationship building skills

Excellent client relationship and management skills

Excellent technical and business communication skills.

Work Experience


Worked as



Reported to


Midas Safety Pvt Ltd

Asst Manager- Logistics


Till Date

SCM Head - India


Sun Direct TV Pvt Ltd

Logistics – Sr. Executive



Logistics - Manager


Agility Logistics, Kuwait

Senior Client Service Representative



Operation cell - Manager


M.B.A, from University of Madras. (Logistics & Supply chain Management)

M.C.A, from Madurai Kamaraj University, Madurai.

B.B.A, from Madurai Kamaraj University, Madurai

Job Profile:

Midas Safety Pvt Ltd, Chennai

Handled the Logistics Operations of the Central Warehouse in Chennai (18,000 Sq ft)

Managing logistical operations for all Personal Safety products.

Keeping the material in rack system and move the same through MHE Vehicle

Implemented warehouse operation process under cost control management

Dispatch the materials to zonal warehouses accordingly preparing stock statement

Maintaining secondary distribution and arrange the vehicle from Contract Transport

Manpower Management – 5 Executives & 3 MHE Operators & 10 labors & Security & Drivers handling for the smooth warehouse operation

Directly coordinate with Sales team – Executive to RSM level

Preparing all kind of MIS report

All material process through in SAP system and follow-up FIFO

Coordinate to other religion warehouse Team

While dispatch time check the all require document like E-waybill

Handling the inventory management and reverse logistics in complete accurate timing without discrepancy

Knowledge of Import and Export activities

Liaising with Clearing Agents on cargo clearance with Customs

Keeping records of all imports documents

Export Documents Preparation when requested by clients

MHE – Follow the service through AMC, saved with extended life with proper maintenance and Purchased new MHE under budget

Achieved Target accuracy Inventory for every financial year (Accuracy is about 99.6% of Value)

Every three months once complete the cycle counting

Transport related invoices check completely as per the contract rate follow-up

Any transport short or damage debit and take next action for insurance

Co-Ordinate to Finance dept and provide required data

Aging material concept follow-up and Expired material scrap for proper documentation

Aged material clearance Sales purpose coordinate to distributors and dealers

Sun Direct TV Pvt Ltd., Chennai - Responsibility in Warehouse:

Effective handling Logistics Operations of the Mother Warehouse in Chennai (45,000 Sq ft)

Managing logistical operations for Dish, Stand, Set Top Boxes, Accessories (LNB, Cables, Connectors, & Cable Clip, SAT Meter, Cable Cutting tools), Installation Vouchers & RCV’S

Receiving the Material thru 40ft Containers (10 no’s/Day) and stored the stock levels ensuring proper stacking norms in respective location

Dispatch the materials to zonal warehouses accordingly preparing stock statement

Maintaining secondary distribution and arrange the vehicle with support of 3PL

Adequate knowledge on SAP (MM, SD Module) and generated MIS on daily basis

Montoring the process of Churn STB and service centre reciepts & dispatches.

Montoring & analysis in ISP distributions.

Performing all the transactions in SAP and ensuring online maintenance of books.

Preparing Physical verification of Stocks at warehouse and reconciling the same

Ensure proper housekeeping norms are maintained in the warehouse

Responsibility in Corporate:

Maintain Minimum stock level in all warehouses by using daily MIS generated from SAP.

Daily basis monitoring of primary/secondary distribution to ensure adherence to committed service levels.

Shipment daily tracking irrespective of scheduled arrival date at Particular location

Supported in regional Logistics maintenance management activities.

Assist to zonal logistics in processing and receiving returns from Customer.

Monitoring & Supporting Logistics zone teams affair on reversal activities

Pending order monitoring & analysis.

Especially handling the voucher Management

Maintaining Voucher stock as per sales analysis and receiving the Pins from concern dept, Follow up the purchase order, artwork finalization and serial number update in SAP.

Outdated, expiry vouchers get proper approval and scrap the complete process.

Maintenance and issuing of stock (EPIN) to authorized distributors.

Handling the insurance related activities like insurance covered all stock points

Organization Profile: Agility Logistics, Kuwait

AGILITY Logistics, the former PWC Logistics is one of the largest and most sophisticated supply chain management companies in the region, providing solutions to a range of global companies, with an extensive, well-established network across the Americas, Europe, Middle East and Asia. The company's services include warehouse and fleet management, international freight, transportation, inventory management and order processing, Govt: Services and other supply chain related solutions and value-added services

DDKS (Defense Distribution Depot Kuwait Southwest Asia) is the biggest and most prestigious project for AGILITY Logistics. DDKS is the largest depot for the US Govt: defense logistics in the Southwest Asia region. This covers Warehousing, Transportation and Re-distribution of Defense materials.

Job Responsibilities:

Provide first line handling of orders from customer; receive and process sales orders & ensure timely execution to fulfill customer demands.

Control and coordinate a team to ensure the proper flow of work and responsibilities.

Assign tasks and other operational requirement among the team members and do follow ups and ensure the application of 7R’s.

Responsible for maintaining the records for all the SKU’s in the facility (Approx: 40000 SKUs)

Act as key contact between customer, freight forwarders, transporters with responsibility for smooth flow of goods & information

Coordinating efforts with Top Management officials, Managers to give advanced consignment details to the clients

Carrying out research using various tools to determine discrepancies in Inbound/Receiving and Outbound/Shipping Operations.

Coordinate the operation of 6 Warehouses and yard in inbound and outbound operations and help to maintain the Metrics as per DLA requirements.

Liaising with Defense Logistics Agency (DLA) officials to sort out anomalies in inbound/outbound operations.

Responsible for tracking the courier consignments and the container status right from the port of origin to the destination port using various web tools provided by the DLA.

Responsible for Training for new recruits on the WMS-Exceed and warehouse operations and regarding the safety and security procedures that should be followed in the facility.


Exceeding rated in Yearly performance appraisals in last few Years – Midas Safety Pvt Ltd

Certificate of Appreciation –received from Midas safety pvt Ltd & Agility Logistics.

Took the initiative in designing and setting up a database to reduce the time spent by Client Servicing Team on looking through paperwork.

Took initiative in developing a system where in Shipment processing time can be reduced.

As a TEAM, awarded & certified for the “Operation of the Month” for few times in Agility Logistics.

As a TEAM, awarded & certified for the “Operation of the Quarter” for few times in Agility Logistics.

Certified Training :

Successfully attended training in “ISO 9001:2000 Internal Audit Awareness program” at DDKS

Successfully attended training in “COSIS” ( Care of Supplies in Storage) and “PPP&M” ( Preservation, Packing, Packaging and Marking) at DDKS

Successfully attended training in “PPE Usages” (Usage of Personal Protective Equipments) and “Advance Quality Control Essentials” at DDKS

Conducted Classes “ISO Awareness” / “Quality Controller” awareness for the entire staff at DDKS

“ISO -9001:2008” Awareness level Training, “BBLC” (Blocking, Bracing & Lashing of Containers) at DDKS

Conducted classes “ MS-Office, WMS Exceed, DSS Applications and Leadership training for Supervisors and team leader at DDKS

On Hand Experience on EXE Technologies Exceed 4000 Warehouse Management System

EXceed is the world-leading supply chain execution software with an emphasis on warehousing and transportation.

Exceed helps companies enhance productivity and performance through virtual inventory management, total supply chain visibility and inventory control.

Business activity co-ordination tools provide a seamless level of interoperability, making Exceed an excellent complement to a company's choice of ERP system.


Date of Birth : 05/03/1978

Gender : Male

Marital Status : Married

Fathers Name : Mr. S. Rathinam

Permanent Address : 3, Pioneer colony,

Railway feeder road,


Madurai Dt, Tamil Nadu.

Languages Known : English, Tamil

Passport # : E 1845077

References : Available up on request

I here by declare that the above furnished information is true to the best of my knowledge and belief


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