CURRICULUM VITAE

R VYDEHI

Contact: 630*******

E-mail : adfvj0@r.postjobfree.com

Objective

Seeking a challenging carrier by giving all my skills to my profession and awaiting for an initiative role.

Customer Service and Escalation desk (banking)

18 months of BPO experience in customer service and Retentions banking domain in outbound and inbound

Having extensive experience in banking sector as Sr.Customer service associate and Regional SWAT.

Maintain a strict adherence to organization procedurals and guidelines.

Dynamic and competent in service quality assurance and resolution targets. Core Competencies

Able to manage difficult and stressful customer situations.

Excellent in converting the cold calls into new assignment.

Expertise in taking follow up on a daily basis.

Expertise in working with a team.

Professional Experience:

TELEPERFORMANCE

Location: Hyderabad

Process: RBL Bank Credit card customer care Voice

Role: Sr.Customer service associate and Regional SWAT-Senior Executive (Inbound and Outbound).

Job Period: 1st Nov 2017 to 12 July 2019

Roles & Responsibilities:

Reporting directly to the client from partner/Vendor.

Handling Branch escalation and documenting entire procedures.

Provided detailed monthly departmental reports and updates to senior management

Handling Insurance retention calls and Identified customer needs through various probing steps that led to issue resolution

Handling retention calls for card cancellation

Manage call and email escalation

Resolved customer questions, issues and complaints.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues.

Need to adhere to my shift timings to maintain the accurate login hours. ACHIEVEMENTS:

Appreciation from Client for quality and the effort in resolving branch escalations within TAT period.

Appreciation from Manager on client Insight Summaries. INDIGO SEEDS PVT LTD.

Location: Bangalore

Role : Manager (Technical)

Job Period: July 29th 2019 to Dec 1st 2019

Job Roles:

Consolidate of marketing sales, supply, and data & maintain report.

Monitoring of movement of seeds to A.P & Karnataka.

Arrangement, Procurement of seeds, Testing, Bagging & Packaging.

Marketing survey for sales of Seeds in Karnataka

Assisting in R&D, Submission of field reports.

Computer Knowledge.

Well versed in working with computer.

MS Excel & MS Office.

Education Qualification

Course Institution University/Board Year Of Passing Marks % B.Sc. (Agri.) Annamalai university Tamil Nadu Agriculture University(TNAU),

Coimbatore

2016 79

Intermediate L.R.G Naidu Jr College Board of intermediate education

2012 84.9

S.S.C Balayesu vidyalaya Board of secondary

education

2010 83

Personal Vitae:

DOB : 28/04/1995

Marital Status : Single

Father Name : R Sreenivasa Reddy

Languages Known : Telugu, English, & Tamil

Mother Tongue : Telugu

Communication Address : c-0511-27703, Padmavathi Hostel, Gandhi Nagar, VV Giri Nagar, Kavadiguda, Hyderabad, Telangana-500020.

Declaration:

I have declare that the information is true and Correct to the best of my knowledge & If given a chance. I assure that I have all abilities to satisfy Management with my performance.

Date: Regards

Place: Hyderabad (R Vydehi)

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